Hey there, fellow traveler! Ever wondered when those hard-earned Marriott Bonvoy points will finally hit your account, letting you dream about your next getaway? You're not alone! It's a common question, and knowing the typical timeframe and what to do if they don't show up can save you a lot of worry. Let's dive into the world of Marriott Bonvoy points and get you sorted!
How Long Do Marriott Bonvoy Points Take to Show Up? Your Comprehensive Guide
The anticipation of seeing your Marriott Bonvoy points land in your account after a fantastic stay or a smart credit card spend is real! While often a smooth process, there are times when points seem to be playing a game of hide-and-seek. This guide will walk you through the expected timelines and empower you with the steps to take if your points are delayed.
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| How Long Do Marriott Bonvoy Points Take To Show Up |
Step 1: Understanding the Standard Timeline for Point Accrual
First things first, let's set the expectation. Most Marriott Bonvoy points from eligible stays post within a reasonable timeframe.
What to Expect for Hotel Stays:
For eligible hotel stays, where you've paid with cash or a combination of cash and points, you can generally expect your points and elite night credits to appear in your Marriott Bonvoy account within 48 business hours after your checkout. However, it's important to note that Marriott officially states it can take up to 10 business days for points from a stay to post. So, if you don't see them immediately, don't panic!
What to Expect for Credit Card Points:
If you're earning Marriott Bonvoy points through a co-branded credit card (like the Marriott Bonvoy Boundless or Brilliant cards), the posting time often aligns with your billing cycle. Points earned during a billing cycle are typically transferred automatically to your Marriott Bonvoy account after the end of each billing cycle. This can mean a bit of a wait, but it's a consistent process.
Special Cases:
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Homes & Villas by Marriott Bonvoy: Points for these bookings usually appear within 72 hours after the completion of your stay, provided your Marriott Bonvoy member number was correctly added during booking.
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Vacations by Marriott Bonvoy Packages: For hotel stays within these packages, allow 7 to 14 days after your checkout date for the points to be credited.
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Bonus Offers/Promotions: Points from special promotions might have their own specific timelines, so always check the terms and conditions of the offer. This could range from a few days to several weeks.
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Free Night Awards: If you've earned a Free Night Award through a credit card anniversary or promotion, expect it to be deposited into your account within up to 8 weeks from the eligibility date.
Step 2: Verifying Your Account and Booking Details
Tip: Reading in short bursts can keep focus high.
Before you hit the panic button, let's do a quick check to ensure everything is in order. A surprising number of missing point issues can be resolved with a simple review.
Sub-heading: Double-Check Your Marriott Bonvoy Number
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Did you provide your Marriott Bonvoy member number at the time of booking? This is crucial. If you booked without it, or if there was a typo, the points won't automatically link to your account.
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Is the name on your reservation an exact match for your Marriott Bonvoy account? Even minor discrepancies can cause issues.
Sub-heading: Confirm Eligibility
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Was your stay an "eligible" stay? Points are typically earned on direct bookings made through Marriott.com, the Marriott Bonvoy app, or directly with the hotel. Stays booked through third-party online travel agencies (like Expedia, Priceline, etc.) are generally not eligible for point accrual or elite night credits.
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Did you pay with an eligible method? While most direct payments qualify, certain rates (like wholesale, tour operator, or some group rates) may not.
Sub-heading: Review Your Account Activity
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Log into your Marriott Bonvoy account on the Marriott website or through the mobile app.
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Navigate to your "Account Activity" section. Sometimes, points might be pending or have a different posting date than you expect. It's always a good idea to scrutinize the details of your recent transactions.
Step 3: Waiting the Full Allotted Time
We know, waiting is the hardest part! But it's essential to allow the full grace period before taking further action. As mentioned, while many points post quickly, the official line is often up to 10 business days for hotel stays.
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Mark your calendar: If it's a hotel stay, count 10 business days from your checkout date. If it's credit card points, note your billing cycle end date.
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Resist the urge to call too early: Contacting customer service before the official waiting period is over will often result in being told to wait.
Step 4: Reporting a Missing Stay (After 10 Business Days)
If the 10 business days have passed since your eligible hotel stay, and your points are still playing hard to get, it's time to take action. Marriott Bonvoy provides a straightforward process for reporting missing stays.
Sub-heading: Gathering Necessary Documentation
Before you begin, have the following information ready:
Tip: Pause if your attention drifts.
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Your Marriott Bonvoy Member Number
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Hotel Name and Location
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Check-in and Check-out Dates
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Confirmation Number
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A copy of your hotel bill/folio: This is absolutely critical. You will likely need to upload it. If you don't have it, contact the hotel directly to request a copy.
Sub-heading: How to Submit a Missing Stay Request Online
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Log in to your Marriott Bonvoy account on Marriott.com.
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Once logged in, navigate to the "Account" section.
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Look for a link or option that says "Report a Missing Stay" or "Request Credit for a Missing Stay." This is usually found under "Account Activity" or "Member Support."
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Fill out the online form with all the requested details, ensuring accuracy.
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Upload your hotel bill/folio when prompted.
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Submit your request. You should receive a confirmation email with a case number.
Sub-heading: What if the Online Form Isn't Working?
Occasionally, users report issues with the online missing stay form. If you encounter this, don't despair!
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Try a different browser or device.
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Clear your browser's cache and cookies.
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If problems persist, you may need to contact Marriott Bonvoy Customer Service directly via phone or email (details in a later step). Be ready to provide all your documentation. Some users have found success by directly emailing
bonvoy.program@marriott.comwith their folio and Bonvoy number.
Step 5: Following Up on Your Request
Once you've submitted a missing stay request, the waiting game continues, but with a specific timeline for resolution.
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Allow up to 10 business days for your missing stay request to be processed and the points to be credited to your account.
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If it's been more than 10 business days since you submitted your request and the points still haven't appeared, contact Marriott Bonvoy Customer Service and reference your case number.
Step 6: Contacting Marriott Bonvoy Customer Service (If All Else Fails)
If you've followed all the steps above and your points are still AWOL, it's time to reach out to Marriott Bonvoy directly. They have dedicated support lines for loyalty program inquiries.
Sub-heading: Important Information to Have Ready
When you call or email, be prepared with:
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Your Marriott Bonvoy Member Number
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Details of the stay (hotel, dates, confirmation number)
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A copy of your hotel bill
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Any case numbers from previous missing stay requests
Sub-heading: Contact Methods
QuickTip: Slow down if the pace feels too fast.
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Phone:
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Marriott Bonvoy Customer Service (US & Canada): +1 (800) 627-7468
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For global support numbers, visit the Marriott website and search for "loyalty customer support."
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Online Contact Form/Email: You can usually find a "Contact Us" form on the Marriott Bonvoy website. Signing in first will pre-populate some fields.
Be patient and polite when interacting with customer service representatives. They are there to help, and having all your information organized will expedite the process.
Frequently Asked Questions (FAQs)
How to check my current Marriott Bonvoy points balance?
You can easily check your Marriott Bonvoy points balance by logging into your account on the Marriott website (Marriott.com) or through the Marriott Bonvoy mobile app. Your balance will typically be displayed prominently on your account dashboard. For detailed activity, look for an "Account Activity" or "History" section.
How to earn Marriott Bonvoy points faster?
Earn points faster by:
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Booking directly with Marriott hotels.
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Using a Marriott Bonvoy co-branded credit card for everyday spending and Marriott purchases.
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Taking advantage of Bonvoy promotions and bonus offers.
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Earning points through partners like Uber and Marriott Bonvoy Tours & Activities.
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Achieving Elite status, which provides bonus points on eligible stays.
How to request credit for a missing stay?
After 10 business days from your checkout, log into your Marriott Bonvoy account on Marriott.com, navigate to the "Report a Missing Stay" section, fill out the form with your reservation details, and upload a copy of your hotel bill.
How to get a copy of my hotel bill?
You can typically request a copy of your hotel bill directly from the hotel where you stayed. Many hotels also email folios upon checkout, so check your email inbox (and spam folder!).
QuickTip: Slow scrolling helps comprehension.
How to know if my stay was eligible for points?
Eligible stays are generally those booked directly through Marriott channels (Marriott.com, Marriott Bonvoy app, central reservations, or directly with the hotel) and paid with qualifying methods. Stays booked through third-party online travel agencies usually do not qualify.
How to contact Marriott Bonvoy customer service?
You can contact Marriott Bonvoy customer service by phone at +1 (800) 627-7468 (for US & Canada) or by using the "Contact Us" form on the Marriott.com website. Have your account details and any relevant reservation information ready.
How to link my credit card to my Marriott Bonvoy account for points?
If you have a Marriott Bonvoy co-branded credit card, the points you earn with that card are automatically transferred to your linked Marriott Bonvoy account after each billing cycle closes. Ensure your credit card account is tied to your correct Bonvoy member number.
How to troubleshoot if the missing stay form isn't working?
If the online missing stay form isn't working, try clearing your browser's cache and cookies, using a different web browser, or switching devices. If the issue persists, contact Marriott Bonvoy customer service directly by phone or email.
How to check the status of a submitted missing stay request?
Once you submit a missing stay request, you should receive a confirmation with a case number. You can then reference this case number when contacting Marriott Bonvoy customer service for updates on its status.
How to avoid future issues with points not showing up?
Always ensure your Marriott Bonvoy member number is correctly applied to your reservation at the time of booking and check-in. Keep copies of your hotel folios. For credit card points, monitor your statements to ensure points are being tracked and transferred correctly.
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