Retrieving a receipt from a Marriott stay is a common need, whether for expense reports, personal record-keeping, or simply confirming charges. While it might seem straightforward, there are a few avenues to explore depending on your situation. Don't worry, we'll walk you through each step to ensure you get the documentation you need!
How to Get a Receipt from Marriott: A Comprehensive Step-by-Step Guide
Let's dive into the various methods for obtaining your Marriott receipt, catering to both Marriott Bonvoy members and non-members.
Step 1: Are You a Marriott Bonvoy Member? Let's Start There!
First things first, let's figure out if you're a Marriott Bonvoy member. If you are, this is often the easiest and quickest way to retrieve your past receipts. If you're not, don't fret – we have solutions for you too!
A. If You ARE a Marriott Bonvoy Member:
Being a Marriott Bonvoy member offers a streamlined process for managing your stays, including accessing receipts.
Sub-heading: Online Account Access (Website)
This is typically the most convenient method for Bonvoy members.
Step 1.1: Log In to Your Marriott Bonvoy Account.
Navigate to the official Marriott website (Marriott.com).
Look for the "Sign In" or "Join" option, usually located in the top right corner.
Enter your email or member number and your password.
Click "Sign In."
Step 1.2: Navigate to "Activity" or "My Trips."
Once logged in, click on your name in the top-right corner to open the account menu.
From the menu, select "Activity" or "My Trips." Both sections typically allow you to view past stays.
Step 1.3: Filter Your Past Reservations.
Within "Activity" or "My Trips," you'll likely see options to filter your past reservations by time period (e.g., "Last 3 Months," "Last 6 Months," "Last 12 Months," "Last 24 Months"). Adjust this filter as needed to locate your specific stay.
You might also find a filter for "All Types" – select "Hotel Stay" to narrow down your results.
Step 1.4: Locate and Download Your Receipt (eFolio).
Once you've found the relevant stay, click on it to view the details.
You should see an option to "View Bill," "View eFolio," or "Request Copy of Bill." Click on this to download or view your detailed receipt. This will typically be in PDF format.
Sub-heading: Marriott Bonvoy Mobile App
The mobile app provides a similar, on-the-go experience.
Step 1.5: Open and Log In to the Marriott Bonvoy App.
Launch the Marriott Bonvoy app on your smartphone or tablet.
Log in using your Bonvoy credentials.
Step 1.6: Access "Trips" or "Account."
At the bottom of the screen, tap "Trips."
Then, tap "Past" at the top to view your completed stays.
Alternatively, you can tap "Account" at the bottom and then "Account Activity" to find your past stays.
Step 1.7: Find Your Stay and Receipt.
Scroll through your past stays to find the one you need a receipt for.
Tap on the specific stay. Look for an option to view or download your "eFolio" or "Hotel Bill."
B. If You are NOT a Marriott Bonvoy Member (or cannot access your account):
Even without a Bonvoy account, there are still effective ways to get your receipt. This often requires having some specific reservation details handy.
Step 2: Retrieving a Receipt Without a Bonvoy Account
If you didn't link your stay to a Marriott Bonvoy account, or simply aren't a member, you'll need a slightly different approach.
Sub-heading: Using the "Look Up a Reservation" Feature
Marriott provides a specific tool for guests to look up past reservations.
Step 2.1: Go to the Marriott "Look Up a Reservation" Page.
Visit Marriott.com and look for a "Look Up a Reservation" link, or directly navigate to a page like
https://www.marriott.com/reservation/lookupReservation.mi.This page is designed for non-members or those who can't log in.
Step 2.2: Enter Reservation Details.
You will be prompted to enter specific information to find your reservation. This typically includes:
Confirmation Number (This is crucial, so try to have it ready from your booking email.)
Check-in Date
First Name on Reservation
Last Name on Reservation
Carefully input all required fields. Ensure accuracy, as even a small typo can prevent the system from finding your booking.
Step 2.3: Retrieve Your Receipt.
If the details match, your reservation should appear. From there, you should see an option to view or download your receipt/eFolio.
Sub-heading: Contacting the Hotel Directly
This is often the most reliable method if online retrieval fails, especially for recent stays.
Step 2.4: Find the Hotel's Contact Information.
Go to Marriott.com and search for the specific hotel where you stayed.
Locate their direct phone number and/or email address. Many hotel websites will have a "Contact Us" section.
Step 2.5: Call or Email the Hotel's Front Desk/Accounting.
When you contact them, be prepared to provide:
Your full name as it appeared on the reservation.
The exact dates of your stay.
The confirmation number (if you have it).
The credit card number used for the reservation (they might ask for the last few digits for verification, but never give your full credit card number over unsecured email or without verifying the caller's identity).
Your email address where you'd like the receipt sent.
Clearly explain that you need a copy of your hotel receipt (folio) for your recent stay. They should be able to email it to you promptly.
Sub-heading: Contacting Marriott Bonvoy Guest Services
For more complex issues or if you can't reach the specific hotel, Marriott's general guest services can assist.
Step 2.6: Gather Your Information.
Before calling, have all relevant details ready: your name, stay dates, hotel name, and any confirmation numbers you possess.
Step 2.7: Call Marriott Bonvoy Guest Services.
You can find general Marriott customer service numbers on their website. A common general customer service number for Marriott is +1 (800) 236-2427 (for US/Canada). For India, you can try 1800 258 2555 (for Reservations).
Explain your situation and provide the necessary details. They can often look up stays and send receipts, even if you're not a Bonvoy member.
Step 3: Troubleshooting and Additional Tips
Sometimes, retrieving a receipt isn't as straightforward as we'd like. Here are some tips for common issues.
Sub-heading: Check Your Email (and Spam Folder!)
Step 3.1: Automatic eFolio Delivery.
Many Marriott properties automatically send an eFolio (electronic receipt) to the email address associated with your reservation within 24-48 hours of checkout.
Always check your inbox, and importantly, your spam or junk folder, as these automated emails can sometimes be filtered there.
Sub-heading: In-Person Request at Checkout
Step 3.2: Request a Physical Copy.
The simplest method, if you're still at the hotel, is to request a physical copy of your receipt at the front desk during checkout. They can print one for you immediately.
Sub-heading: Missing Stays in Bonvoy Account
Step 3.3: Report a Missing Stay.
If you're a Marriott Bonvoy member and a past stay isn't showing up in your "Activity," it's possible your membership number wasn't correctly linked.
On the Marriott Bonvoy website, there's usually an option to "Report a Missing Stay" within your "Account Activity" section. You'll need to fill out a form, often requiring your hotel bill for verification.
Note: For a missing stay request, you generally need to wait at least 10 business days after checkout, and the request must be made within one year of the stay. Also, stays booked through third parties are typically ineligible for Marriott Bonvoy points and cannot be submitted via this form.
Sub-heading: Incorrect Information on Receipt
Step 3.4: Contact the Hotel Directly for Corrections.
If your receipt has incorrect charges, dates, or personal information, contact the specific hotel directly. They are best equipped to amend billing errors. Have your existing receipt handy for reference.
Frequently Asked Questions (FAQs)
Here are 10 common questions related to getting Marriott receipts, along with quick answers.
How to get a receipt from Marriott if I paid with a company card?
If your company card was used and your name was on the reservation, follow the same steps for Bonvoy members or non-members using the "Look Up a Reservation" feature. The receipt will show the card used. If the reservation was under someone else's name but you need the receipt, you'll likely need to contact the hotel directly with details about the stay.
How to get a receipt for a Marriott stay from several years ago?
Marriott Bonvoy accounts typically show activity for up to 24 months online. For older stays (beyond 2 years), your best bet is to contact Marriott Bonvoy Guest Services or the specific hotel directly. They may have archival records, but it might take longer to retrieve.
How to get a receipt if I don't remember my confirmation number?
If you're a Bonvoy member, log in and check "My Trips" or "Activity" – your confirmation number should be listed there. If not a member, try the "Look Up a Reservation" with your name, check-in date, and the hotel location. If that fails, contact the hotel directly or Marriott Guest Services, providing your name, stay dates, and the last four digits of the credit card used.
How to get a receipt if I booked through a third-party site (e.g., Expedia, Booking.com)?
For third-party bookings, the primary receipt often comes from the third-party booking site itself. However, the hotel can usually provide a detailed folio of charges incurred during your stay at the hotel (e.g., room service, minibar, incidentals). Contact the hotel directly for this type of receipt.
How to get a receipt if I checked out without getting one?
This is very common! Check your email (and spam) first for an eFolio. If not there, follow the steps to look up your reservation online (if you have the confirmation number) or contact the hotel directly.
How to get a receipt if the email address on my reservation was incorrect?
Since the eFolio would have gone to the incorrect address, you'll need to use the "Look Up a Reservation" feature on Marriott.com (if you have the confirmation number), or contact the specific hotel or Marriott Guest Services to request a copy to your correct email.
How to get a receipt for multiple stays?
If you're a Marriott Bonvoy member, you can view and download eFolios for multiple past stays through your online "Activity" or "My Trips" section by filtering the date range. If not a member, you'll need to look up each reservation individually or contact the hotel/guest services for each specific stay.
How to get a detailed breakdown of charges on my Marriott receipt?
The eFolio or printed receipt provided by Marriott is usually quite detailed, listing room rates, taxes, and any incidental charges (e.g., dining, spa, parking). If you need an even more granular breakdown, or if something seems amiss, contact the hotel's accounting department directly.
How to get a receipt for Marriott gift card purchases?
Receipts for gift card purchases are typically provided at the time of purchase. If you bought it online, check your purchase confirmation email. If purchased in person and you need a duplicate, you might need to contact the vendor where it was purchased (e.g., Marriott's gift card customer service, or the retail store).
How to get a receipt if I need it for tax purposes or business expenses?
The official eFolio or printed receipt from Marriott is typically sufficient for tax and business expense purposes. Ensure it clearly states the hotel name, dates of stay, total cost, and breakdown of charges. If your company requires specific formatting, you might need to discuss it with your accounting department or the hotel directly.
