So, you've just wrapped up a fantastic (or perhaps not-so-fantastic) stay at a Marriott Bonvoy property, and you're eager to share your experience with the world, or at least with Marriott! Leaving a review is a valuable way to provide feedback to the hotel, help fellow travelers, and even contribute to your status as a "Marriott Verified Guest." However, unlike some other travel platforms, Marriott Bonvoy has a specific process for collecting reviews. It's not as simple as just heading to their website and typing away whenever you feel like it.
Let's dive into the step-by-step guide on how to leave a review on Marriott Bonvoy.
Understanding Marriott Bonvoy's Review System: The Golden Ticket
Before we get started, it's crucial to understand a fundamental aspect of Marriott's review system: you can only submit a review if you receive a Guest Satisfaction Survey following a completed stay. These surveys are the primary and often only way to leave a "Marriott Verified Guest Review" directly on their website. This ensures that the reviews posted are from actual guests who have experienced the property.
So, while you might be tempted to jump online right after checkout, remember that the official channel involves a specific invitation.
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| How Do I Leave A Review On Marriott Bonvoy |
The Step-by-Step Guide to Leaving a Marriott Bonvoy Review
Step 1: The Post-Stay Email - Your Invitation to Share!
This is where your journey to leaving a review truly begins.
Tip: Revisit this page tomorrow to reinforce memory.
Be Patient, But Vigilant: After you check out from a Marriott Bonvoy property, the hotel or Marriott itself will typically send you a Guest Satisfaction Survey via email. This email usually arrives within 24-48 hours of your departure, while your experience is still fresh in your mind.
Pro Tip: Check your spam or junk mail folders! Sometimes these automated emails can end up there, so make sure to mark them as "not spam" for future reference.
Locate the Subject Line: The email's subject line will often clearly indicate it's a survey or request for feedback. Look for phrases like:
"We'd love your feedback on your recent stay at [Hotel Name]"
"Share your experience: [Hotel Name] Survey"
"Marriott Bonvoy Guest Satisfaction Survey"
Click the Link: Inside the email, you'll find a prominent link that directs you to the survey. This link is your gateway to providing your official review. Do not try to search for the hotel and find a "leave a review" button on the Marriott website directly, as that option is typically not available for unsolicited reviews.
Step 2: Navigating the Guest Satisfaction Survey
Once you click the link, you'll be taken to the survey portal.
Login (Optional, but Recommended): While sometimes you might be able to complete the survey as a guest, logging into your Marriott Bonvoy account before or during the survey process is highly recommended. This helps Marriott link your feedback directly to your stay and member profile.
Benefits of logging in: Ensures your review is recognized as a "Verified Guest Review," and can sometimes pre-populate details of your stay, making the process smoother.
Rating Your Experience: The survey will typically consist of several sections where you rate various aspects of your stay using a scale (e.g., 1-10 or a star rating). These usually cover:
Overall Satisfaction: Your general impression of the hotel.
Cleanliness: How clean and well-maintained your room and the common areas were.
Service: The attentiveness and professionalism of the staff (front desk, housekeeping, restaurant staff, etc.).
Amenities: Quality and availability of facilities like the pool, gym, Wi-Fi, dining options, etc.
Food & Beverage: If you dined at the hotel, your experience with the food and service.
Likelihood to Recommend: A crucial question that often heavily influences a hotel's internal scores.
Providing Detailed Comments: This is your opportunity to truly elaborate on your experience. Most surveys will have text boxes where you can:
Highlight Positives: Be specific! Did a particular staff member go above and beyond? Was the breakfast exceptional? Did you love the room's view? Mention it!
Address Areas for Improvement: If you encountered issues, describe them clearly and constructively. Avoid overly emotional language and focus on facts. For example, instead of "The service was terrible," try "There was a significant delay in receiving our room service order, which impacted our evening plans."
Be Concise, Yet Informative: While you can write a lengthy review, aim for clarity and focus. Marriott often moderates reviews, so clear, well-articulated feedback is best.
Consider this: Your comments are read by hotel management and corporate, and they can significantly impact how a property addresses feedback and improves.
Optional Questions: Some surveys might include additional questions about your reason for travel, how you booked, or other demographics. You can choose to answer these or skip them.
Step 3: Submitting Your Review
The final crucial step!
Review Your Feedback: Before hitting "submit," take a moment to quickly review your ratings and comments. Ensure accuracy and that you've conveyed your message clearly.
Click "Submit": Once you're satisfied, click the "Submit" or "Done" button at the end of the survey. You'll usually receive a confirmation message indicating that your review has been submitted successfully.
Step 4: Awaiting Moderation and Publication
Your review isn't live immediately.
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Moderation Process: Marriott moderates all "Verified Guest Reviews" to ensure they meet their Hotel Review Guidelines. These guidelines typically screen for:
Profanity or offensive language
Personally identifiable information (e.g., full names of staff, your address, phone number)
Unintelligible or irrelevant information
Publication Timeframe: If your review complies with the guidelines, it should appear on the hotel's website within 72 hours of submission.
Where to Find Your Review: You can typically find your review on the specific hotel's page on Marriott.com under the "Reviews" section. You won't usually find a personal "My Reviews" section within your Bonvoy account.
Tip: Reread slowly for better memory.
Important Considerations for Marriott Bonvoy Reviews
"Marriott Verified Guest Review": Reviews submitted through the official post-stay survey are clearly labeled as "Marriott Verified Guest Review." This adds credibility and trust for other potential guests.
No Direct Editing/Removal: Once you submit a review through the Guest Satisfaction Survey, you cannot directly edit it. If you wish to remove a review, you would need to contact Marriott Internet Customer Care.
Alternative Feedback (If No Survey Received): If, for some reason, you don't receive a Guest Satisfaction Survey after a completed stay (though this is rare for Marriott Bonvoy members), you can still provide feedback. You can typically submit a Hotel Compliment or Hotel Concern through Marriott's "Contact Us" form on their website. While this won't necessarily result in a "Verified Guest Review" on the hotel's public page, it does ensure your feedback reaches the relevant department.
10 Related FAQ Questions
How to get the Marriott Bonvoy post-stay survey if I didn't receive it?
If you haven't received the survey within 48-72 hours of checkout, first check your spam/junk folders. If it's still missing, contact Marriott Bonvoy customer service or the hotel directly to inquire about it or to submit your feedback through their "Contact Us" form.
How to change my username for Marriott Bonvoy reviews?
Currently, once a username is created for your Marriott Bonvoy reviews, it cannot be changed.
Tip: Check back if you skimmed too fast.
How to view my past Marriott Bonvoy reviews?
You can't directly view a list of your past reviews on your Marriott Bonvoy account. However, your review, if published, will appear on the specific hotel's page on Marriott.com under their "Reviews" section.
How to ensure my Marriott Bonvoy review is published?
To ensure your review is published, make sure it adheres to Marriott's Hotel Review Guidelines. Avoid profanity, personally identifiable information, and ensure your comments are clear and relevant to your stay.
How to leave a review for a Marriott Bonvoy hotel if I booked through a third-party site?
Marriott's official post-stay surveys are typically sent to guests who booked directly with Marriott. If you booked through a third-party site, you might not receive a Marriott survey. In such cases, you can often leave a review on the third-party booking platform or on general review sites like TripAdvisor or Google Reviews.
How to provide positive feedback on Marriott Bonvoy?
QuickTip: Focus on what feels most relevant.
Use the post-stay survey to give high ratings (9s and 10s are most impactful for the hotel's internal metrics) and provide specific details in the comment boxes about what you loved and which staff members excelled.
How to address a negative experience in a Marriott Bonvoy review effectively?
When addressing a negative experience, be factual, specific, and constructive. Describe the issue clearly, its impact on your stay, and what could have been done differently. Avoid emotional language and personal attacks.
How to contact Marriott Bonvoy customer care about a review?
You can contact Marriott Bonvoy Customer Care through their website's "Contact Us" section or by calling their customer service number. They can assist with issues like missing surveys or requesting a review removal.
How to know if my Marriott Bonvoy review is a "Verified Guest Review"?
Reviews submitted through the official post-stay Guest Satisfaction Survey are designated as "Marriott Verified Guest Reviews" on the hotel's website. This label confirms the reviewer was a confirmed guest.
How to prevent my personal information from appearing in a Marriott Bonvoy review?
Marriott's review moderation process aims to remove personally identifiable information. To be safe, never include your full name, email address, phone number, or specific room number in the free-text comment sections of your review.
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