Have you ever wished you could get your grocery shopping done without stepping foot in the store, navigating crowded aisles, and waiting in long checkout lines? Well, you're in luck! Kroger's Pickup service (formerly known as ClickList) is a total game-changer, and it's simpler than you might think. We're going to walk you through the entire process, step-by-step, so you can start enjoying the convenience of having your groceries shopped for you. Let's get started on your journey to a more streamlined and stress-free shopping experience!
Step 1: Set Up Your Digital Account and Store
The first and most crucial step is to get your digital presence in order. You'll need to create a Kroger digital account if you don't already have one. This account is your hub for everything: your shopping cart, digital coupons, and, most importantly, your Pickup orders.
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Sign In or Create an Account: Go to the Kroger website or download the Kroger mobile app. If you're a new user, you'll be prompted to create an account. This is where you'll link your Kroger Plus card (or create a new one). Your Plus card is essential for getting all the sales and digital coupons, so make sure it's connected.
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Select Your Preferred Store and Pickup Method: Once you're signed in, you'll need to select your local store and specify that you want to use the "Pickup" service. This ensures that you're shopping the inventory of the store where you'll be picking up your order. You can change this at any time, but it's a good idea to set it up before you start shopping.
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| How Do You Do Kroger Pickup |
Step 2: Start Shopping and Building Your Cart
Now for the fun part: filling your virtual cart! Shopping online is much like shopping in-store, but with the added benefits of being able to search for specific items, view past purchases, and easily clip digital coupons.
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Browse and Search: You can browse by category, department, or simply use the search bar to find exactly what you're looking for. The website and app are designed to make this as easy as possible. You'll also see sections for weekly ads and top deals, so you can make sure you're getting the best prices.
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Add Items to Your Cart: When you find an item you want, just click "Add to Cart." You can adjust the quantity as needed. As you add items, you'll see a running total, which is a great way to keep track of your budget.
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Manage Substitutions: This is a key feature of Kroger Pickup. As you add items to your cart, you can specify whether you'll allow substitutions. If an item is out of stock, the Kroger associate shopping your order will choose a similar product. You can choose to "allow substitutions" or "do not substitute" on an item-by-item basis. If you allow a substitution, the store will try to find a comparable item, often at a similar or even lower price.
Step 3: Schedule Your Pickup Time and Checkout
Once your cart is full and your digital coupons are clipped, it's time to finalize your order.
QuickTip: Ask yourself what the author is trying to say.
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Go to Checkout: Navigate to your shopping cart and click "Checkout." You'll be asked to select a one-hour time slot for pickup. These slots can fill up quickly, especially on weekends or holidays, so it's a good idea to reserve your slot in advance. You can schedule a time up to seven days ahead.
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Review Your Order: This is your last chance to review your cart, check for any missed items, and confirm your substitution preferences. You'll also see your estimated total. Keep in mind that this is an estimate, as the final price may change slightly due to weighted items (like produce or meat) or substitutions.
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Enter Payment Information: Kroger Pickup currently accepts credit, debit, and gift cards, and SNAP EBT benefits at all Pickup locations. Cash and checks are not accepted. You'll enter your payment details, but your card will only be charged after the order is picked up and the final total is confirmed.
Step 4: The Pickup Experience
The day of your pickup is where the magic happens! The process is designed to be quick and convenient.
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Get Notified: You'll receive a notification (via email or text, depending on your settings) when your order is ready. This is a great reminder to start heading to the store.
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Arrive at the Store: Follow the signs to the designated Kroger Pickup area. These are typically marked with specific parking spots and clear signage. Park in one of the numbered spaces.
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Check In: There are a couple of ways to let the store know you've arrived. The most common methods are:
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Using the Kroger app's "I'm Here" button.
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Calling the phone number provided on the parking lot sign.
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Scanning the QR code on the sign.
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Receive Your Groceries: An associate will bring your order out to your car. They'll confirm your name and payment information (you may need to show ID for age-restricted items like alcohol). They'll also go over any substitutions and let you know if any items were out of stock. You can reject a substitution at this time if you'd like. The associate will then load your groceries into your car for you.
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Final Payment and Receipt: The final charge is processed on the spot, and you'll receive an electronic or paper receipt. You can also hand them any valid paper coupons you have for your order.
10 Related FAQs About Kroger Pickup
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How to schedule a Kroger Pickup time slot?
You can schedule your pickup time during the checkout process on the Kroger website or app. Time slots are available in one-hour windows and can be reserved up to seven days in advance.
QuickTip: Look for repeated words — they signal importance.
How to find my Kroger Pickup order number?
After placing your order, you will receive an order confirmation via email or text message that includes your order number. You can also view your order history and number in the "My Purchases" section of your digital account.
How to use digital coupons with Kroger Pickup?
Digital coupons linked to your Kroger Plus card will automatically be applied to your order at checkout, as long as you have "clipped" them in the app or on the website before completing your order.
How to pay for a Kroger Pickup order?
You'll enter your payment information (credit, debit, or gift card) online, but you will not be charged until you arrive at the store and the final order total is confirmed. You can also use SNAP EBT at all Pickup locations.
QuickTip: Treat each section as a mini-guide.
How to cancel or modify a Kroger Pickup order?
You can modify or cancel your order up until a certain point before the scheduled pickup time. To do this, you'll need to contact the store directly.
How to handle out-of-stock items and substitutions?
During the online shopping process, you can specify whether to allow substitutions for each item. If you allow them, the associate will find a similar product. If not, the item will simply be removed from your order. You can also decline substitutions at the time of pickup.
How to let Kroger know I've arrived for pickup?
When you arrive at the store's designated Pickup area, you can either use the "I'm Here" button in the Kroger app, scan the QR code on the sign, or call the phone number posted in the pickup spot.
Tip: Slow down when you hit important details.
How to use paper coupons with Kroger Pickup?
You can hand any valid paper coupons to the Kroger associate who brings your groceries out to your car at the time of pickup. They will then apply the discounts to your final bill.
How to tip a Kroger Pickup associate?
Kroger associates are not allowed to accept tips. The best way to show your appreciation is with a positive review or by filling out a customer satisfaction survey.
How to get free Kroger Pickup?
Kroger Pickup is generally free on orders of $35 or more. Orders under $35 may have a small service fee, but this can vary by location and special promotions.
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