Feeling like it's time to break up with Verizon? Don't worry, you're not alone! Canceling a service, especially one you've had for a while, can feel a bit daunting. But with a clear understanding of the process and a few tips, you can navigate it smoothly. This comprehensive guide will walk you through every step of canceling your Verizon service, whether it's mobile, Fios internet, or another offering.
Before we dive in, let's address a crucial point: Do you really want to cancel, or are you just looking for a change? Sometimes, there are alternatives like suspending service, transferring a line, or changing your plan that might be a better fit. Consider these options before fully disconnecting. However, if your mind is made up, let's get down to business!
Step 1: Understand Your Account and Potential Implications
Before you pick up the phone or click anything, it's absolutely critical to understand the specifics of your Verizon account. This proactive step can save you from unexpected fees or service disruptions.
1.1 Review Your Current Contract and Device Payment Agreements
Are you under contract? Many older Verizon plans, and some newer ones, might have a contract term. Canceling early can trigger an early termination fee (ETF). For mobile, this can be up to $350 and decreases over time. For Fios, the maximum is often $350, decreasing by $15 per month. Knowing this upfront will help you budget or decide if waiting is better.
Do you have a device payment agreement? If you financed a phone, tablet, or other device through Verizon, canceling your service will immediately make the remaining balance due. This means you'll see a lump sum charge on your final bill. Be prepared for this.
Are there any associated promotions or bill credits? Many promotional offers, especially those tied to device purchases, are contingent on maintaining active service for a certain period. Canceling early might cause you to forfeit these credits, meaning you'll pay full price for a device you might have thought was "free" or discounted.
1.2 Gather Essential Account Information
When you contact Verizon, they'll need to verify you're the account owner. Have the following ready:
Account Owner's Name: The name under which the account is registered.
Account Number: You can find this on your bill or by logging into My Verizon.
Account PIN or Last 4 Digits of Account Owner's SSN: This is for security verification.
1.3 Consider Your Billing Cycle
Verizon's cancellation is effective on the last day of the billing period in which you cancel, not the day you call. Since you pay for the full month of service, it's often advisable to discontinue your service towards the end of your billing cycle to maximize the service you've already paid for.
Step 2: Choose Your Cancellation Method
Verizon offers a few ways to disconnect your service. While online options are available for some services, a phone call often provides the most comprehensive support, especially if you have complex account situations.
2.1 Canceling Mobile Service
Sub-heading: Option A: Call Customer Service (Recommended for Most)
This is generally the most straightforward and recommended method, especially if you have multiple lines, device payment agreements, or want to discuss potential fees.
Dial: 1-800-922-0204 (Verizon Wireless Customer Service).
Business Hours: Generally 8 AM - 7 PM ET (Mon - Sat) and 8 AM - 5 PM ET (Sun). Hours may vary, so check Verizon's official support page for the most current times.
Be Prepared:
State your intention clearly: Politely inform the representative that you wish to cancel your service.
Be ready for retention efforts: Verizon representatives are often trained to retain customers. They might offer incentives, different plans, or solutions to your reasons for leaving. It's okay to listen, but firmly reiterate your decision if you're set on canceling.
Inquire about all final charges: Ask specifically about any remaining device balances, early termination fees, or prorated charges. Get a clear estimate of your final bill.
Request a confirmation number: Always ask for a cancellation confirmation number or ticket ID for your records.
Sub-heading: Option B: Online via My Verizon (For Disconnecting Specific Lines)
Verizon allows you to disconnect individual mobile lines online, but closing the entire account might require a call, especially if it's the account owner's line.
Log in to My Verizon: Go to the Verizon website and sign in to your My Verizon account.
Navigate to Disconnect Page: Look for a "Disconnect" or "Cancel Service" option under your account or device management.
Follow Prompts: Select the line(s) you wish to disconnect.
Important: You must pay off any outstanding Device Payment balances before disconnecting the associated lines online.
If you're disconnecting multiple lines, disconnect account member and manager lines first, and the account owner line last.
Chat with Us (Online/App): You can also use the chat feature in My Verizon (or the "snowflake" icon in the My Verizon app). Type "Cancel" into the chatbox and follow the prompts to disconnect a line or connect with a live agent.
2.2 Canceling Verizon Fios Internet/TV/Phone Service
Sub-heading: Option A: Call Customer Service (Primary Method)
For Fios services, calling customer service is the primary and often most effective method.
Dial: 1-800-VERIZON (1-800-837-4966) (Verizon Fios Customer Service).
Business Hours: Generally 8 AM - 7 PM ET (Mon - Fri) and 8 AM - 5 PM ET (Sat). Confirm current hours on the Verizon Fios support page.
Be Prepared: Similar to mobile service, have your account information ready and be prepared for potential retention offers. Inquire about equipment return procedures and any prorated early termination fees if you're under a Fios contract.
Sub-heading: Option B: Online via My Verizon (For Fios Services Only)
For Fios services (Fios Home Internet, Fios Home Phone, Fios TV), you can often disconnect online.
Log in to My Verizon: Sign in to your Fios account on the Verizon website.
Navigate to Disconnect Service:
Look for "Disconnect Service" on your My Verizon Account Dashboard.
Alternatively, find "Disconnect Service" on the My Verizon Account Settings page.
Chat with Us (Online/App): Use the chat function in My Verizon or the My Verizon app. Type "Cancel" and follow the prompts.
Step 3: What to Expect After Requesting Cancellation
The cancellation process doesn't end with a single call or click. There are a few important follow-up steps and considerations.
3.1 Your Final Bill
Your final bill will be issued after your cancellation date.
It will include any outstanding device balances, early termination fees, prorated access charges, taxes, surcharges, or other charges accrued through the termination date.
If you had a credit balance, allow up to 60 days for Verizon to process and return it to you.
3.2 Returning Equipment (Crucial for Fios and Rented Mobile Devices)
For Fios: If you're renting equipment (router, set-top boxes, etc.), you must return it within 30 days of disconnecting your service to avoid unreturned equipment charges. Verizon will typically provide instructions and a return label. Keep proof of shipment!
For Mobile: If you were renting a mobile hotspot or other device, or had a loaner phone, you will need to return that as well. Most personal smartphones are owned through device payment plans or outright purchases, so these typically aren't returned unless specified by a special agreement.
3.3 Phone Number Porting (If Applicable)
If you're moving your mobile number to a new carrier (porting), DO NOT cancel your Verizon service before the port is complete! The new carrier will handle the transfer, which automatically closes the line on Verizon's end. Canceling too early could result in losing your number.
Federal regulations require Verizon to wait 45 days before reassigning changed or disconnected numbers. Use this time to notify contacts and unlink your number from any online accounts that use it for authentication.
3.4 Auto Pay and Paper-Free Billing
You will generally remain enrolled in Auto Pay and Paper-Free Billing until your final payment has been processed.
Step 4: Confirming Your Cancellation
Check your email: Verizon will often send a confirmation email regarding your cancellation request.
Monitor your account online: Log into My Verizon periodically to ensure your service shows as disconnected.
Review your final bill carefully: Double-check all charges to ensure accuracy and that any expected fees (or lack thereof) are reflected correctly.
Step 5: Alternatives to Full Cancellation (Consider These Before You Go!)
Sometimes, a full cancellation isn't necessary. Verizon offers other options that might suit your needs.
5.1 Suspending Service
If you're going away for an extended period (e.g., vacation, military deployment), you might be able to suspend your service temporarily. Different suspension types have different maximum periods and billing arrangements.
Lost or Stolen Device: Up to 30 days.
Military Deployment: Can be up to 3 years and 90 days, with billing suspended for the mobile line.
Vacation/Other Reasons: Typically 30 days to 9 months for Fios.
5.2 Transferring Your Service to a New Owner
If someone else wants to take over your Verizon line(s), you can initiate a "Transfer Your Service." This allows the new owner to assume responsibility for the line and any associated device payment agreements. Both parties must consent.
5.3 Changing Your Plan
If your main concern is cost or features, consider exploring different Verizon plans. Sometimes, a simple plan change can save you money or provide the features you need without fully disconnecting.
Frequently Asked Questions (FAQs)
How to Avoid Early Termination Fees (ETFs) with Verizon?
You can avoid ETFs by completing your contract term. If you have a device payment agreement, you can avoid paying the remaining balance by paying it off in full before canceling your service, or by keeping the device and paying the monthly installments if you transfer the line. Some specific military deployment situations may also waive ETFs under the SCRA (Servicemembers Civil Relief Act).
How to Port Your Number When Canceling Verizon Service?
To port your number, do not cancel your Verizon service first. Instead, sign up for service with your new carrier and provide them with your Verizon account information. The new carrier will initiate the porting process, which will automatically disconnect your line from Verizon once complete.
How to Return Verizon Equipment After Canceling Fios?
Verizon will typically send you instructions and a prepaid return label for rented Fios equipment (router, set-top boxes) after you cancel. You must return the equipment within 30 days to avoid unreturned equipment charges. Always keep proof of shipment, such as a tracking number.
How to Know if You Have a Device Payment Agreement with Verizon?
You can check your device payment agreement status by logging into your My Verizon account online or via the My Verizon app. Look under your "Devices" section for details on any outstanding balances.
How to Check Your Verizon Billing Cycle for Optimal Cancellation Time?
Your billing cycle dates are clearly stated on your Verizon bill (paper or online). To cancel effectively, aim to initiate the cancellation request close to the end of your current billing cycle to ensure you get the full month of service you've paid for.
How to Suspend Your Verizon Service Instead of Canceling?
You can suspend your Verizon service by logging into your My Verizon account online or through the My Verizon app. Look for "Suspend Service" options under your account or device management. Different suspension types (lost/stolen, military, vacation) have varying durations and billing implications.
How to Transfer a Verizon Line to Another Person?
You can initiate a "Transfer Your Service" through My Verizon online or the My Verizon app. Both the current account owner and the new account owner will need to provide consent and follow the steps to complete the transfer, which often includes a soft credit check for the new owner.
How to Find Your Verizon Account PIN?
Your Verizon Account PIN is typically set up when you create your account. If you don't remember it, you can usually reset it by logging into My Verizon online or through the My Verizon app, or by calling customer service (they may verify your identity using other methods).
How to Contact Verizon Customer Service for Cancellation?
For mobile service cancellation, call 1-800-922-0204. For Fios internet, TV, or phone service cancellation, call 1-800-837-4966. Be prepared with your account owner's name, account number, and Account PIN or the last four digits of their SSN.
How to Get a Confirmation of Verizon Service Cancellation?
After speaking with a representative, always ask for a cancellation confirmation number or ticket ID. Verizon will often also send an email confirmation of your cancellation request. Keep these for your records until you receive and verify your final bill.
