Connecting HBO Max (now just Max) to your Verizon account can unlock a world of amazing entertainment, especially if you have an eligible Verizon plan that includes it as a perk! This isn't always a straightforward process, so let's break it down step-by-step to get you streaming your favorite shows and movies.
Ready to dive into the world of Westeros, Gotham, and beyond? Let's get started!
How to Connect Max (HBO Max) to Your Verizon Account
The process generally involves two main parts: confirming your Verizon eligibility and then activating Max through your Verizon account.
Step 1: Confirm Your Verizon Eligibility for Max
This is the crucial first step! Not all Verizon plans include Max, or they might offer different versions (e.g., with ads vs. ad-free).
1.1 Check Your Verizon Plan Benefits
Log in to My Verizon: Go to the official My Verizon website or open the My Verizon app on your smartphone.
Website: Navigate to
verizon.comand log in with your User ID, mobile number, or One Verizon ID.App: Open the My Verizon app and sign in.
Locate Your Services & Perks:
On the website, look for sections like "My Services," "Services & Perks," or "Plan Perks."
In the app, you'll typically find this under the "Mobile" or "Home" tab, then look for "My services & perks."
Identify Max Eligibility:
Look for a mention of "Max" or "HBO Max" in your plan details.
Some Verizon Unlimited plans, 5G Home, or LTE Home plans might include a Max (With Ads) perk.
If you have an eligible Fios Home Internet plan, Max might be included there as well.
Important Note: If you're currently subscribed to Max directly, or through another third party, you might need to manage that existing subscription before linking it to Verizon to avoid double billing or issues. Verizon's system will typically create a separate Max account linked to your Verizon perk.
1.2 Understand the "Perk" System (if applicable)
Verizon often offers Max as a "perk" that needs to be actively added to your account, even if your plan is eligible. It's not always automatically applied.
If you see "Netflix & Max (With Ads)" as a perk, understand that this is usually a bundled offer for a specific monthly price (e.g., $10/month), saving you money compared to subscribing to both separately.
Make sure the perk has been added to your account and that it has had sufficient time (sometimes up to 15 minutes) to update in Verizon's system.
Step 2: Activate Max Through Your Verizon Account
Once you've confirmed your eligibility, you'll proceed to activate your Max subscription. This is where you connect your Verizon account to a new or existing Max account.
2.1 Initiate Activation via My Verizon
From My Services & Perks: Within the My Verizon website or app, once you've located the Max perk, you should see an option to "Set up" or "Activate." Click or tap on this.
Follow Prompts: You'll likely be guided through a series of prompts. This might involve:
Confirming your Verizon account details.
Being redirected to the Max website or app to complete the activation.
2.2 Create or Link Your Max Account
This is the part where you'll interact directly with the Max platform.
New Max Subscribers:
If you don't have a Max (or previous HBO Max) account, you'll be prompted to create a new one.
Enter your preferred email address, create a password, and provide any other requested personal information. This email and password will be your Max login credentials.
Choose "Create Account" and then "Start Streaming."
Existing Max (or HBO Max) Subscribers:
If you already have a Max account, you'll likely be asked to "Sign In" with your existing Max email and password.
Important: Max will then prompt you to verify your email address to link your existing Max account to your Verizon subscription.
Check your inbox (including spam/junk folders) for an email from Max with a one-time code.
Enter this code back on the Max activation screen.
Confirm that you want to connect your Max subscription billed through Verizon to your existing Max account. This typically allows you to keep your profiles, watch history, and My List.
Note on Plan Downgrades/Upgrades: If your existing Max plan is different from what Verizon offers (e.g., you have an Ad-Free plan and Verizon offers With Ads), you may be given options to either keep your existing plan (and potentially pay the difference) or switch to the Verizon-included plan. Review these options carefully.
Step 3: Download the Max App and Start Streaming!
Once your Max account is successfully linked to your Verizon subscription, you're almost there!
3.1 Download the Max App
On Your Device: Go to your device's app store (e.g., Apple App Store, Google Play Store, Roku Channel Store, Amazon Appstore, Smart TV app store, etc.).
Search for "Max": Search for the "Max" app. Make sure it's the official one!
Install: Download and install the app.
3.2 Log In and Enjoy
Open the Max App: Launch the newly installed Max app.
Sign In: Choose the "Sign In" option.
Use Your Max Credentials: Enter the email address and password you used when you created or linked your Max account in Step 2. Do not try to sign in with your Verizon credentials directly here, as your Max account now operates independently for login purposes, even though it's billed through Verizon.
Choose a Profile: If you set up multiple profiles, select the one you want to use.
Start Streaming! You should now have full access to Max's extensive library of content, from iconic HBO series to Warner Bros. movies and Discovery+ shows.
Troubleshooting Tips
"Provider account already in use" message: This usually means your Verizon account is already linked to a Max account. Try signing in with the Max email and password associated with that linked account.
Can't sign in to your Verizon account: Double-check your Verizon username and password. If you can't access your Verizon account, contact Verizon customer support directly, as Max support won't have access to your Verizon login details.
"Please check your account info" message: Verify that Max is indeed included with your specific Verizon internet, mobile, or TV package. Log back into My Verizon to confirm.
Clear Cache/Cookies: If you're using a web browser and encountering issues, try clearing your browser's cache and cookies, or try a different browser.
Reinstall App: For mobile devices or streaming sticks, uninstalling and reinstalling the Max app can often resolve minor glitches.
Contact Support: If you've followed all steps and are still facing issues, contact:
Verizon Support: For questions about your Verizon plan eligibility or issues linking your Verizon account.
Max Support: For issues with the Max app itself, signing into your Max account (once linked), or content playback.
10 Related FAQ Questions
How to check if my Verizon plan includes Max?
You can check by logging into your My Verizon account (either via the website or the app) and navigating to the "Services & Perks" or "Plan Perks" section. Look for a mention of Max or "Netflix & Max" in your eligible perks.
How to activate Max if I already have an existing Max account?
When prompted during the Verizon activation process, choose to "Sign In" with your existing Max email and password. Max will then guide you to verify your email with a one-time code to link your current Max account to your Verizon subscription.
How to resolve "Provider account already registered" when connecting Max to Verizon?
This message means your Verizon account is already linked to a Max account. You should sign in to the Max app using the Max email and password associated with that already-linked account, rather than trying to connect a new provider.
How to manage my Max subscription through Verizon?
Typically, once activated, your Max subscription is tied to your Verizon billing. You can usually manage the perk itself (e.g., add or remove it) through the "Services & Perks" section in your My Verizon account. For in-app Max settings (profiles, watch history), you'll manage those directly within the Max app.
How to upgrade my Max plan (e.g., from With Ads to Ad-Free) when subscribed through Verizon?
If your Verizon perk provides the "Max (With Ads)" plan, you may have the option to upgrade to an Ad-Free or Ultimate Ad-Free plan directly through the Max app or website. This upgrade would likely incur an additional charge, which might be billed by Max directly or through your Verizon account, depending on how the upgrade is processed.
How to troubleshoot Max app issues after connecting with Verizon?
If you're having issues with the Max app itself (e.g., freezing, buffering), try these steps: close and reopen the app, clear the app's cache and data, uninstall and reinstall the app, or restart your streaming device. Ensure your internet connection is stable.
How to watch Max on my TV after connecting through Verizon?
Download the Max app on your smart TV, streaming device (Roku, Fire Stick, Apple TV), or gaming console. Open the app and sign in using the Max email and password you created or linked during the Verizon activation process.
How to get a free trial of Max with Verizon?
Verizon typically offers Max as a bundled perk with specific eligible plans, rather than a standalone free trial. Check your Verizon plan's details under "Services & Perks" to see if Max is included for free or at a discounted rate. Direct free trials from Max itself are rare.
How to disconnect Max from my Verizon account?
To disconnect or remove the Max perk from your Verizon account, you'll need to go into your My Verizon account (website or app), navigate to "Services & Perks," and find the option to manage or remove the Max perk. Be aware that canceling the perk will likely terminate your Max access associated with Verizon.
How to fix "Can't sign in to provider account" when activating Max with Verizon?
This error suggests an issue with your Verizon login credentials. Ensure you can successfully log into your My Verizon account directly on their website or app. If not, reset your Verizon password or contact Verizon support to resolve your account login issues before attempting to activate Max again.