Setting up Max (formerly HBO Max) with Verizon can be a fantastic way to unlock a vast library of award-winning shows, hit movies, and captivating documentaries. Whether you have a qualifying Verizon Unlimited mobile plan, Fios, or are looking to add it as a perk, this comprehensive guide will walk you through every step. Let's get streaming!
The Ultimate Guide: Setting Up Max with Verizon
Are you ready to dive into the worlds of Westeros, Gotham, and beyond?
Before we begin, let's confirm a few things to ensure a smooth setup process. Do you have your My Verizon account login handy? Are you on a qualifying Verizon plan that includes Max (or are you looking to add it)? Having these details ready will make this journey much easier!
Step 1: Confirm Your Verizon Eligibility for Max
The first and most crucial step is to determine if your current Verizon plan includes Max as a perk or if you're eligible to add it. Verizon offers Max (With Ads) as a perk on select Unlimited mobile plans (like Unlimited Plus, Unlimited Ultimate, or older qualifying plans) and some Fios internet packages.
Sub-heading: Checking Your Mobile Plan
Log in to My Verizon:
Open the My Verizon app on your smartphone or visit the My Verizon website on a computer (
verizon.com/myverizon Sign in with your Verizon account username and password. If you have Face ID or a fingerprint sensor enabled, you might be prompted to use that.
Navigate to Services & Perks:
In the My Verizon app, tap the "Account" or "Mobile" tab (depending on your app version).
Look for a section titled "Services & perks" or "Plan Perks."
On the My Verizon website, you'll usually find "Services & perks" in the main navigation or under your account overview.
Identify Max Eligibility:
Browse through the available perks. If Max (or "Netflix & Max" bundle) is included with your plan, you'll see it listed there with an option to "Set up" or "Register."
If you don't see it: Your current plan might not include it. You may have the option to "Add perks" or "Change plan" to a qualifying one. Keep in mind that adding perks might incur an additional monthly charge (typically $10/month for the "Netflix & Max" bundle perk).
Sub-heading: Checking Your Fios Plan
Log in to My Verizon for Fios:
Go to the My Verizon website (
verizon.com/myverizon
Check Your Fios TV or Internet Package:
Look for details about your Fios TV or internet package. Some Fios plans, especially those that historically included HBO, might now include Max.
Navigate to "Services & Perks" or a similar section related to your Fios services to see if Max is listed as an included feature or an available add-on.
Important Note: If you had HBO through Verizon Fios previously, your access likely transitioned to Max. You would typically use your Verizon Fios login credentials to access the Max app.
Step 2: Activating Your Max Perk
Once you've confirmed your eligibility, it's time to activate the perk! This process links your Verizon account to a Max account.
Sub-heading: Activating via My Verizon App (Recommended)
Go to Your Perks Section:
Open the My Verizon app and navigate back to the "Services & perks" section where you identified Max.
Initiate Setup:
Tap on the "Netflix & Max" perk (or just Max, if listed separately).
You'll likely see a "Set up" or "Register" button. Tap it.
Follow the Prompts:
Verizon will guide you through connecting your account. You'll be redirected to a Max registration page.
If you have an existing Max/HBO Max account: Use the same email address associated with your existing Max account. Max will recognize your account and link it to your Verizon perk. You may need to verify your email with a one-time code.
If you don't have a Max account: You'll be prompted to "Create Your Account." Enter a desired email address and create a password. This will establish your new Max account linked to your Verizon perk.
Confirm and Stream:
Review the details and confirm your registration. You'll usually see a "You're All Set" message.
Once confirmed, you can choose to "Start Streaming" directly from there or proceed to download the Max app.
Sub-heading: Activating via My Verizon Website
Access Perks Online:
Go to the My Verizon website and log in.
Navigate to "Services & perks."
Select the Max Perk:
Click on the "Netflix & Max" perk or Max if listed individually.
Click the "Set up" or "Register" link.
Complete Registration:
Similar to the app, you'll be redirected to the Max website.
Follow the on-screen instructions. Either log in with an existing Max account (using the same email) or create a new one.
You might be asked to verify your Verizon account by logging in with your Verizon ID and password on a separate pop-up or redirected page.
Final Confirmation:
Confirm your details and activation. You'll receive a confirmation, and your Max account will be linked to your Verizon service.
Pro Tip: Ensure your ad-blockers are temporarily disabled during the activation process on the website, as they can sometimes interfere with the redirection and linking.
Step 3: Downloading and Logging into the Max App
Now that your Max account is activated through Verizon, it's time to get the Max app on your preferred streaming devices!
Sub-heading: On Your Smartphone or Tablet
Download the Max App:
For Android devices, open the Google Play Store.
For Apple devices (iPhone, iPad), open the App Store.
Search for "Max: Stream HBO, TV, & Movies" (or simply "Max").
Tap "Install" or "Get."
Open the App and Log In:
Once installed, open the Max app.
Tap "Sign In."
You'll be presented with options: "Sign In with Email" or "Sign In through TV or Mobile Provider."
Choose "Sign In through TV or Mobile Provider."
Select Verizon:
A list of providers will appear. Scroll down and select "Verizon."
Enter Verizon Credentials:
You'll be redirected to a Verizon login page. Enter your My Verizon username and password.
After successful authentication, you'll be redirected back to the Max app, and you should be logged in!
Sub-heading: On Your Smart TV, Streaming Device (Roku, Fire TV, Apple TV, etc.), or Gaming Console (PlayStation, Xbox)
Find the Max App:
Go to your device's app store or channel store.
Search for "Max" and download/install the app.
Open Max and Get the TV Sign-in Code:
Launch the Max app.
Select "Sign In."
The app will display a 6-digit alphanumeric code and a website address (e.g.,
max.com/tvsignin
Use a Web Browser to Enter the Code:
On a computer or mobile device, open a web browser and go to the URL provided on your TV screen (e.g.,
max.com/tvsignin Enter the 6-digit code you wrote down from your TV.
Click "Pair" or "Continue."
Sign in through Provider:
The web browser will then prompt you to choose how you subscribe. Select "Sign In through TV or Mobile Provider."
Choose "Verizon" from the list of providers.
Enter your My Verizon username and password.
Complete Login:
Once you successfully log in through Verizon on your web browser, your TV screen should automatically update, and you'll be logged into the Max app.
Step 4: Troubleshooting Common Issues
Even with a step-by-step guide, sometimes things don't go exactly as planned. Here are some common issues and how to troubleshoot them:
Sub-heading: Login Problems ("Invalid Credentials," "Can't Connect Provider")
Double-check your Verizon credentials: Ensure you're using the correct My Verizon username and password. This is different from any old HBO Max login you might have had.
Clear cache and cookies: If you're using a web browser, clear your browser's cache and cookies. For app issues, try clearing the app's cache (in your device settings) or uninstalling and reinstalling the Max app.
Try a different device: If you're having trouble on your phone, try activating or logging in via a computer, and vice-versa.
Power cycle your device: Sometimes a simple restart of your streaming device or smartphone can resolve connectivity issues.
Check Max Help Center: Max has a comprehensive help center (help.max.com) with specific troubleshooting for "Can't sign in to Max" or "Can't connect Max provider."
Sub-heading: Max Content Not Showing / Incorrect Plan
Verify your Max plan type: If you're seeing ads but expected an ad-free experience, ensure your Verizon perk includes the ad-free version, or that you upgraded your Max plan correctly. Verizon's standard perk is often Max (With Ads).
Log out and log back in: A fresh login can often refresh your subscription status.
Contact Verizon Support: If you've followed all steps and still have issues, there might be a hiccup on Verizon's end. Contact Verizon customer support and explain that you're trying to activate your Max perk.
Sub-heading: Device Compatibility
Check Max's supported devices: While Max is widely available, ensure your specific device model and operating system version are supported. You can find a list on the Max help center. Older smart TVs or streaming sticks might not have a native Max app. In such cases, casting from a mobile device or using an HDMI cable from a laptop might be an alternative.
Step 5: Enjoy Your Max Content!
Congratulations! You've successfully set up Max with your Verizon account. Now you can explore the incredible library of content.
Sub-heading: Exploring Max Features
Create Profiles: Set up individual profiles for each family member to get personalized recommendations and keep watch histories separate.
My Stuff: Add shows and movies you want to watch later to your "My Stuff" list for easy access.
Download Content: With select Max plans, you can download content to watch offline, perfect for travel. (Note: Download limits vary by plan).
Parental Controls: Utilize parental control features to manage what younger viewers can access.
Get ready to binge-watch! From critically acclaimed HBO Originals like House of the Dragon and The Last of Us to family favorites, DC Universe blockbusters, and Discovery+ content, Max has something for everyone.
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions to help you further:
How to check if my Verizon plan includes Max?
You can check your Verizon plan's eligibility for Max by logging into your My Verizon app or website, navigating to the "Services & perks" or "Plan Perks" section, and looking for the "Netflix & Max" or "Max" perk.
How to activate Max if I already have an existing HBO Max account?
When activating the Max perk through Verizon, simply use the same email address associated with your existing Max/HBO Max account. Max will recognize it and link your Verizon perk to that account.
How to sign in to Max on my smart TV after activating with Verizon?
On your smart TV's Max app, select "Sign In" and then "Sign In through TV or Mobile Provider." Choose "Verizon" and follow the on-screen instructions to get a code. Then, go to
How to fix "provider account already in use" error when setting up Max?
This error means your Verizon account is already linked to a Max account. Instead of trying to connect your provider again, try signing in to Max directly using the email and password for the Max account that your Verizon service is linked to.
How to upgrade my Max (With Ads) plan to an ad-free version through Verizon?
Typically, once your Max (With Ads) perk is active, you can manage your Max subscription directly on the Max website (
How to troubleshoot Max login issues on my phone or tablet?
If you can't log in, try clearing the Max app's cache (in your device settings), uninstalling and reinstalling the app, ensuring your device's date and time are correct, or restarting your device. You can also try logging in on another device or resetting your Max password directly through Max.com if you know your Max email.
How to watch Max content on a Verizon Fios TV set-top box?
Verizon Fios set-top boxes typically do not have a native Max app. To watch Max content on your TV with Fios, you'll need to use a separate streaming device (like a Roku, Fire TV Stick, Apple TV), a smart TV with the Max app, or cast from your mobile device to your TV. You will then log in to the Max app on that device using your Verizon Fios credentials via the "Sign In through TV or Mobile Provider" option.
How to check my Max subscription billing details with Verizon?
Your Max billing status (whether it's included as a perk or an added charge) will appear on your Verizon bill. For detailed subscription management and plan changes (like upgrading to ad-free), you'll typically manage it through the Max website directly, even if Verizon initially activated it.
How to cancel my Max subscription obtained through Verizon?
To cancel the Max perk, you'll generally need to do so through your My Verizon account. Log in to My Verizon (app or website), navigate to "Services & perks," find the Max perk, and look for an option to "Manage" or "Remove" it. Removing the perk from your Verizon account will cancel your Max access.
How to get help if my Max activation with Verizon is still not working?
If you've followed all steps and troubleshooting and still can't access Max, contact Verizon Customer Support directly. Be prepared to provide your account details and explain the issue thoroughly. They can help verify your perk status and assist with linking your accounts.
