Ready to streamline your subscriptions and say goodbye to HBO Max through Verizon? Whether you've finished binging your favorite shows or are just looking to trim your monthly expenses, canceling can sometimes feel like navigating a maze. But don't worry, we're here to guide you through it with clear, step-by-step instructions. Let's get started!
Understanding Your HBO Max Subscription Through Verizon
Before we dive into the cancellation steps, it's crucial to understand how you initially subscribed to HBO Max through Verizon. Verizon offers HBO Max (now just "Max") in a few ways:
As a Perk with a Verizon myPlan (Mobile or Home Internet): This is often a bundled offer where Max is included as a monthly perk with certain Unlimited, 5G Home, or LTE Home internet plans.
Through Verizon +play: This is Verizon's subscription management platform where you can discover, buy, and manage various digital subscriptions.
As part of a Verizon Fios TV Package: If you have Fios TV, Max might have been included in your channel lineup or as an add-on.
The cancellation process varies significantly depending on how you're billed. Let's identify your billing method first!
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| How To Cancel Hbo Max Through Verizon |
Step 1: Discover How You're Billed for HBO Max
This is the most important step! Knowing who bills you for Max will determine the correct cancellation path.
Option A: Check the Max App or Website
Sub-Step 1.1: Access Your Max Account
Open the Max app on your phone, tablet, or smart TV.
Alternatively, go to
max.com/subscription Sign in to your Max account if you aren't already.
Sub-Step 1.2: Navigate to Subscription Information
On the web, look for your profile icon in the top right corner and select "Subscription."
On a phone or tablet, tap your profile picture and then "Subscription."
On a TV device, select the settings icon (cog) and then "Subscription."
Sub-Step 1.3: Identify the Billing Party
At the top of the screen, you should see information indicating who bills you for Max (e.g., "Billed through Verizon," "Billed through WarnerMedia," etc.).
If it says "Billed through Verizon," proceed to Step 2.
If it says "Billed through WarnerMedia" (or Max directly), you'll need to cancel directly through Max (
max.com/subscription If it shows another third-party (like Amazon, Apple, Google Play, Roku, etc.), you'll need to cancel through that specific platform. This guide focuses on Verizon-billed subscriptions.
Option B: Check Your Verizon Bill or Account
Sub-Step 1.4: Review Your Verizon Bill
Locate your most recent Verizon bill (paper or online). Look for charges related to "Max," "HBO Max," or "Streaming Services." The description might specify if it's a "perk" or a standalone charge.
Sub-Step 1.5: Log in to My Verizon
Go to
verizon.com/home/myverizon Sign in using your Verizon mobile number, User ID, or One Verizon ID.
Alternatively, open the My Verizon app on your mobile device.
Step 2: Canceling HBO Max Billed Through Verizon
Once you've confirmed Verizon is your billing party, follow the appropriate method below:
Reminder: Revisit older posts — they stay useful.
Method A: Canceling a Max Perk (Verizon myPlan - Mobile, 5G Home, LTE Home)
If your Max subscription is a perk included with your Verizon mobile, 5G Home, or LTE Home internet plan, here's how to cancel it:
Sub-Step 2.1: Access Your Verizon Account (Web or App)
Via Web: Go to
verizon.com/home/myverizon Via My Verizon App: Open the My Verizon app on your smartphone or tablet.
Sub-Step 2.2: Navigate to Account Plans or Services & Perks
On the My Verizon App:
Tap "Account."
Then, select "Plans."
Choose the specific line (if you have multiple) where the Max perk is activated.
Look for an option like "Add or remove perks" or "Services & perks."
On the My Verizon Website:
From the My Verizon Home, navigate to "Account."
Look for "Services & perks" or "Plans."
Scroll down to view the perks your plan is eligible for or currently has.
Sub-Step 2.3: Locate and Remove the Max Perk
Find the "Netflix & Max" or "Max" perk in your list of services or perks.
Select the perk to manage it.
You should see an option to "Remove" or "Cancel" the perk. Follow the on-screen prompts to confirm.
Important Note: If you cancel a perk mid-billing cycle, you'll generally retain access to Max until the end of that billing cycle, as you've already paid for the period. Refunds are typically not issued for partial months.
Method B: Canceling HBO Max Through Verizon +play
If you subscribed to Max separately through Verizon's +play platform, the process is slightly different. Keep in mind that +play is primarily managed through the Verizon website, not the My Verizon app for subscription management.
Sub-Step 2.1: Sign In to My Verizon (Web)
From a web browser, go to
verizon.com/home/myverizon
Sub-Step 2.2: Access +play
From the My Verizon Home, navigate to "Account."
Then, select "+play."
Sub-Step 2.3: Manage Your Subscriptions
Click on "Manage" at the top of the +play page.
Under the "Active" section, find your Max subscription.
Click "Manage" below the Max subscription.
From the "Manage" section, click "Cancel subscription."
Sub-Step 2.4: Confirm Cancellation
Review the information provided and then click "Remove" or "Confirm" to finalize the cancellation.
Good to know: Similar to perks, if you cancel a +play subscription mid-billing cycle, you usually retain access until the end of that period, and no refunds are typically given for partial months.
Method C: Canceling Max as part of Verizon Fios TV
If Max was part of your Fios TV package, you generally manage this through your Fios account or by contacting Verizon Fios customer service.
Sub-Step 2.1: Log in to My Fios (Web or App)
Go to
verizon.com/home/myverizon Alternatively, use the My Fios app.
Sub-Step 2.2: Review Fios Services/Packages
Look for options to "Manage Services," "Change Plan," or "Add/Remove Channels/Packages."
Find the section related to your TV services or premium channels.
Sub-Step 2.3: Remove HBO Max
Locate HBO Max within your TV package or add-ons and select the option to remove or downgrade it.
Be aware: Changing Fios TV packages might impact other services or promotional pricing. Read all prompts carefully.
Sub-Step 2.4: Contact Verizon Fios Customer Service (If needed)
If you're having trouble finding the option online, or if Max was part of a specific bundle that requires a package change, it's best to call Verizon Fios customer support directly at 1-800-VERIZON (1-800-837-4966). Be ready with your account information. They can guide you through the process and explain any potential impacts on your bill or contract.
Step 3: Confirming Your Cancellation
After completing the cancellation steps, it's important to verify that your subscription has indeed been canceled.
Tip: Stop when you find something useful.
Sub-Step 3.1: Check for Confirmation Email
Verizon will usually send a confirmation email to the email address associated with your account within a few minutes to a few hours. Check your inbox and spam folder.
Sub-Step 3.2: Verify in My Verizon Account
Log back into your My Verizon account (either the app or website).
Check your "Services & perks" or "+play" section to confirm that Max is no longer listed as an active subscription or perk.
Sub-Step 3.3: Check Your Max Account
Go to
max.com/subscription Your subscription status should reflect that it's canceled and indicate the date until which you still have access.
Important Considerations After Canceling
No Refunds for Partial Months: In most cases, if you cancel mid-billing cycle, you will not receive a prorated refund. You will retain access to Max until the end of your current billing period.
Account Deactivation: Canceling your subscription through Verizon will typically deactivate your Max account with the content provider. However, your viewing history and profiles usually remain active, so if you resubscribe later, you won't lose your personalized settings.
Promotional Periods: If you received Max as a free promotional perk, be mindful of the end date of that promotion. Canceling before the promotion ends might not result in an immediate charge, but if you don't cancel, you could be billed once the promotional period expires.
Double-Checking Your Bill: Always double-check your next Verizon bill to ensure that the Max charge has been removed. If it hasn't, contact Verizon customer service immediately.
Frequently Asked Questions (FAQs)
How to determine who bills me for HBO Max if I'm unsure?
The most reliable way is to go to
How to cancel HBO Max if I subscribed directly through Max.com, not Verizon?
If you are billed directly by WarnerMedia (Max), you need to go to
Tip: Reread if it feels confusing.
How to cancel HBO Max if it's part of a Verizon Unlimited Plan perk?
Log into the My Verizon app or website, go to "Account" > "Plans" (or "Services & perks"), find the Max perk, and select "Remove" or "Cancel."
How to cancel HBO Max if I added it via Verizon +play?
Go to
How to cancel HBO Max if it's included with my Verizon Fios TV package?
Access your My Fios account online to manage your TV services, or if you can't find the option, call Verizon Fios customer support at 1-800-VERIZON (1-800-837-4966) to remove it from your package.
How to avoid being charged for another month of HBO Max?
Cancel your subscription before your next billing date. You can usually find your next billing date within your Max subscription details or on your Verizon bill.
QuickTip: Stop scrolling if you find value.
How to get a refund for a partial month of HBO Max after canceling?
Unfortunately, HBO Max and Verizon typically do not offer prorated refunds for partial months of service. You will usually retain access until the end of your current billing cycle.
How to reactivate my HBO Max subscription after canceling through Verizon?
You can resubscribe through Verizon (either as a perk or via +play) or directly through Max.com. You might need to wait until your previous billing cycle ends to avoid double billing.
How to confirm my HBO Max cancellation with Verizon?
Look for a confirmation email from Verizon, and then log back into your My Verizon account to verify that the Max service or perk is no longer listed as active. You can also check
How to contact Verizon customer support for HBO Max cancellation issues?
For general Verizon account and billing inquiries, you can call 1-800-VERIZON (1-800-837-4966). For specific +play issues, you can visit the +play section on the Verizon website and look for support options there.
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