Do you want to update your Kroger Alt ID and ensure you're getting all your well-deserved discounts and fuel points? Perhaps you've changed your phone number, or maybe you just want a fresh start. Whatever the reason, managing your Kroger Alt ID is a straightforward process that can be done in a few different ways. This comprehensive guide will walk you through each step, ensuring you seamlessly update your information and continue enjoying the benefits of being a Kroger shopper!
Understanding Your Kroger Alt ID
Before we dive into the "how-to," let's quickly clarify what a Kroger Alt ID is. Your Alt ID is essentially a virtual Shopper's Card number that you can use at checkout instead of swiping a physical card. Most commonly, it's your 10-digit phone number. It links your purchases to your Kroger account, allowing you to access digital coupons, earn fuel points, and track your savings. Keeping it updated is crucial for maximizing your rewards!
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| How Do I Change My Kroger Alt Id |
Step 1: Identify Your Current Situation
First things first, let's figure out what your current situation is. Are you trying to change an existing Alt ID, or do you need to create one for the first time? This will determine the best path forward.
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Scenario A: You have an existing Kroger Digital Account and Alt ID, but you want to change the Alt ID. This is the most common scenario for people seeking to update their Alt ID.
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Scenario B: You have a physical Kroger Shopper's Card but no Alt ID, and you want to create one. This might be the case if you've always used your physical card and now want the convenience of an Alt ID.
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Scenario C: You are a brand new Kroger customer and need to create a Digital Account and an Alt ID from scratch. Welcome to the Kroger family!
Once you've identified your scenario, proceed to the relevant steps below.
Step 2: Changing Your Existing Kroger Alt ID (Scenario A)
If you already have a Kroger Digital Account and an associated Alt ID that you wish to change, the most direct method is through the Kroger website.
Tip: Share one insight from this post with a friend.
Sub-heading 2.1: Accessing Your Online Account
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Open your web browser: Go to the official Kroger website (
www.kroger.com -
Sign In: Look for the "Sign In" button, usually located in the top right corner of the homepage. Click on it.
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Enter your credentials: You'll need your email address and password associated with your Kroger Digital Account. If you've forgotten your password, use the "Forgot Password" link to reset it.
Sub-heading 2.2: Navigating to Account Settings
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Access "My Account": Once you're signed in, your name or a "My Account" option should appear in the top right corner. Click on it.
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Find Account Settings: Within the "My Account" section, look for options like "Account Settings," "Profile," or "Manage My Account." The exact wording might vary slightly, but it will be in this general area.
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Locate "Edit" option: You should see various settings you can edit, such as your personal information, communication preferences, and linked cards. Look for an "Edit" button or link next to the section related to your Shopper's Card or Alt ID.
Sub-heading 2.3: Updating Your Alt ID
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Identify your current Alt ID: You should see your current Alt ID displayed. This is typically a 10-digit number.
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Enter your new Alt ID: Carefully enter your desired new 10-digit Alt ID. Most people choose their current mobile phone number for ease of recall. Important: Ensure the new number is not already in use by another Kroger account and does not start with "0."
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Save Changes: After entering your new Alt ID, look for a "Save," "Update," or "Confirm" button. Click it to finalize the change. You might receive a confirmation message or email.
Sub-heading 2.4: Verification and Confirmation
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Check your email: Kroger often sends a confirmation email when account details are changed. Check your inbox (and spam folder) for this confirmation.
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Test it out: The best way to confirm the change is to use your new Alt ID during your next Kroger shopping trip! When prompted at checkout, enter your newly updated 10-digit number. Your digital coupons and rewards should apply.
Step 3: Creating an Alt ID for an Existing Physical Card (Scenario B)
Tip: Focus more on ideas, less on words.
If you've been using a physical Kroger Shopper's Card and want to link it to a new Alt ID (like your phone number), you'll primarily do this through the Kroger website during the digital account creation or linking process.
Sub-heading 3.1: Registering Your Card Online
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Go to Kroger.com: Navigate to the official Kroger website.
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Initiate Account Creation/Registration: Look for "Register," "Create an Account," or "Sign Up Today."
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Link your existing card: During the registration process, you'll be given an option to link an existing Kroger Plus Card. Enter your physical card number (the 11, 12, or 13-digit number on the back, usually starting with '4').
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Create your Digital Account: You'll then be prompted to provide your email address, create a password, and other personal details to set up your digital account.
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Establish your Alt ID: At some point during this process, or immediately after creating your account, you will have the opportunity to create a new Alt ID. This is where you enter your preferred 10-digit number (often your phone number). Make sure it's a unique number not already associated with another Kroger account.
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Complete Registration: Follow the remaining prompts to finalize your account creation. You'll likely receive a confirmation email.
Sub-heading 3.2: Verifying Your New Alt ID
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Log in and check: Once registered, log into your new digital account and verify that your Alt ID is correctly displayed in your profile settings.
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First use: The next time you shop at Kroger, use your new Alt ID at checkout to ensure it's working properly and that your savings are applied.
Step 4: Creating a New Kroger Digital Account with an Alt ID (Scenario C)
If you're brand new to Kroger and want to set up your account from scratch, including an Alt ID, here's how:
Sub-heading 4.1: Starting Fresh
Tip: Skim once, study twice.
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Visit Kroger.com: Go to the Kroger website.
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Select "Register" or "Create an Account": This option will typically be prominent on the homepage.
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Provide Essential Information: You'll be asked for:
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Your ZIP code (to help find your preferred store).
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Your email address (this will be your primary login).
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A password for your new account.
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Your first and last name.
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Create Your Alt ID: During the account creation process, you'll be prompted to "Create a new Alt ID to use in store." This is where you'll enter your desired 10-digit number. As mentioned, your mobile phone number is a popular choice for convenience. Remember the rules: 10 digits, cannot start with "0", and must be unique.
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Review and Agree: Read the terms and conditions, and if you agree, proceed to the next step.
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Confirm and Save: Finalize your registration by clicking "Save" or "Create Account."
Sub-heading 4.2: Activating and Using Your Account
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Email Verification: You might receive an email with a link to verify your account. Click this link to activate your digital account.
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Shop and Save: Your Alt ID is now active! The next time you shop at Kroger, simply enter your 10-digit Alt ID at the keypad during checkout to apply digital coupons and earn rewards.
Step 5: Alternative Methods and Troubleshooting
While the online method is generally the easiest, there are other ways to manage your Alt ID, especially if you encounter issues.
Sub-heading 5.1: Contacting Kroger Customer Service
If you run into any problems changing your Alt ID online, or if your Alt ID isn't being recognized after you've updated it, contacting Kroger Customer Service is your best bet.
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Phone: You can reach Kroger Customer Service by calling 1-800-KRO-GERS (1-800-576-4377). They are usually available Monday through Friday from 9:00 AM to 9:00 PM EST. Be prepared to provide your account details for verification.
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Online Contact Form: Kroger's website also has a "Contact Us" section where you can submit an email inquiry. Look for "Email Customer Service" or "Customer Comments." Be sure to select "Shoppers Card Update/Inquiry" or "Loyalty Number / Alt ID" as your topic.
Sub-heading 5.2: Visiting the Customer Service Desk In-Store
QuickTip: Don’t rush through examples.
For some issues, especially if you need to link a new physical card to your existing account or combine information from old cards, visiting the customer service desk at your local Kroger store can be helpful.
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Be prepared: Bring your current Kroger Plus Card (if you have one), your photo ID, and the Alt ID (phone number) you wish to use or update.
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Explain your request: Clearly explain to the associate that you want to change or update your Alt ID, or link a new card to your existing account. They can often assist with these changes directly.
Sub-heading 5.3: Important Notes on Alt ID Management
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One Alt ID per account: Generally, each Kroger Digital Account is associated with one primary Alt ID.
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Digital Coupons and Alt ID: If you're clipping digital coupons through the Kroger app or website, ensure your Alt ID is correctly linked to that digital account. Sometimes, if you've created a new digital account without linking it to your existing Alt ID/Shopper's Card, your coupons might not apply when you use just your Alt ID at checkout. In such cases, it's best to scan the barcode from the Kroger app.
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Family Accounts: If multiple family members share an email address or previously used the same Alt ID, it can sometimes cause confusion. Each adult ideally needs their own digital account to access individual patient or prescription information due to privacy regulations. However, an Alt ID can be shared within a household for general shopping benefits.
Congratulations!
By following these steps, you should now be able to successfully change or establish your Kroger Alt ID, ensuring you continue to reap the rewards of being a loyal Kroger customer. Happy shopping and saving!
Related FAQ Questions:
Here are 10 frequently asked questions related to Kroger Alt IDs, with quick answers:
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How to check my current Kroger Alt ID?
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You can usually find your current Alt ID by logging into your Kroger Digital Account on the Kroger website or in the Kroger app, under your "My Account" or "Profile" settings.
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How to link my physical Kroger card to my Alt ID?
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When you create or register your Kroger Digital Account online, you'll be given the option to link your physical Kroger Plus Card number to your digital profile, which then associates it with your Alt ID.
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How to find my Kroger Plus Card number if I only use an Alt ID?
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Log into your Kroger Digital Account on the website; your Kroger Plus Card number should be displayed in your account profile. Alternatively, call Kroger Customer Service at 1-800-KRO-GERS and select option 4.
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How to ensure my digital coupons work with my Alt ID?
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Make sure the Alt ID you use at checkout is linked to the exact Kroger Digital Account where you are clipping digital coupons. Sometimes, scanning the barcode from the Kroger app can help ensure coupons apply.
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How to create a new Kroger Alt ID if I've never had one?
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You can create a new Alt ID during the online registration process for a Kroger Digital Account on the Kroger website (kroger.com).
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How to resolve an "Alt ID not recognized" error at checkout?
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Verify you are entering the correct 10-digit number. If it persists, log into your online account to check your Alt ID, or contact Kroger Customer Service for assistance.
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How to update my phone number associated with my Kroger account?
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Your Alt ID is often your phone number. You can change it by logging into your Kroger Digital Account online under "My Account" or by contacting customer service.
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How to get a new physical Kroger Plus Card while keeping my existing points?
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Visit the customer service desk at your local Kroger store, or contact Kroger Customer Service. They can issue a new physical card and link it to your existing account, transferring your points and rewards.
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How to manage multiple Kroger cards or Alt IDs for a household?
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It's generally recommended that each adult have their own digital account for privacy, especially for pharmacy services. However, multiple physical cards or Alt IDs can sometimes be linked to a single household account for shared rewards. Contact customer service for specific household management.
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How to contact Kroger Customer Service for Alt ID issues?
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You can call 1-800-KRO-GERS (1-800-576-4377) or use the online contact form on the Kroger website by selecting the appropriate topic for Shopper's Card or Alt ID inquiries.
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