You're tired after a long day, the fridge is looking a bit bare, and the thought of navigating crowded aisles fills you with dread. What if there was a way to get all your groceries without stepping foot inside the store? Enter Kroger Pickup! This incredible service, formerly known as ClickList, transforms your grocery shopping experience, making it effortless, convenient, and surprisingly efficient.
Ready to ditch the traditional grocery run and embrace a smarter way to shop? Let's dive in and discover exactly how Kroger Pickup works, step by step!
Step 1: Getting Started – Your Gateway to Groceries
The very first step on your Kroger Pickup journey is to establish your online presence. Don't worry, it's a breeze!
A. Create or Sign In to Your Digital Account
If you're a new user: Head over to the Kroger website (
www.kroger.com If you're an existing Kroger customer: Simply sign in using your existing digital account credentials. If you haven't linked your loyalty card yet, now's the time!
B. Select Your Shopping Method and Store
Once logged in, you'll see options for how you want to shop. This is where you'll select "Pickup." Next, you'll need to tell Kroger which store you want to pick up from. You can do this by:
Entering your ZIP code: This will show you the Kroger stores in your area that offer pickup.
Choosing from a list: If your location is already set, verify it's the correct store. If not, click on the current location name to change it and select your preferred pickup store. Pro-tip: Always double-check you've selected the correct store before you start shopping to avoid any last-minute surprises!
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| How Does Kroger Pickup Work |
Step 2: The Fun Part – Filling Your Virtual Cart!
Now that you're set up, it's time to start adding all your essentials (and maybe a few treats!) to your cart.
A. Browse, Search, and Discover
Kroger's online platform makes shopping incredibly intuitive:
Tip: Compare what you read here with other sources.
Search Bar: Have something specific in mind? Use the search bar at the top of the page. Type in "milk," "bananas," or even a specific brand, and relevant results will appear.
Browse by Aisle/Category: Prefer to "walk" the virtual aisles? You can browse by department (produce, dairy, meat, pantry, etc.) just like you would in a physical store. This is great for discovering new items or simply making sure you haven't forgotten anything.
Weekly Ad & Digital Coupons: Don't miss out on savings! Look for sections dedicated to the weekly ad and digital coupons. You can clip digital coupons directly to your Shopper's Card, and they'll automatically apply at checkout when you purchase qualifying items. This is a huge benefit of Kroger Pickup!
B. Managing Your Cart and Special Instructions
As you add items, your virtual cart will keep a running total.
Adjusting Quantities: Easily increase or decrease the quantity of an item using the "+" and "-" buttons.
Allowing Substitutions: This is a key feature! When you're reviewing your cart, you'll often see an option to "Allow Substitutions." It's highly recommended to enable this. If an item you've chosen is out of stock, Kroger associates will try to find a comparable alternative (e.g., a different brand of the same product, or a larger size if only that's available). If you don't allow substitutions, that item will simply be removed from your order if it's unavailable.
What if I don't like the substitution? Don't worry! When you arrive to pick up your order, the associate will review any substitutions with you. You have the right to decline any substituted item you don't want.
Adding Special Instructions: Have a specific request? Maybe you want your bananas a little greener, or your deli meat sliced extra thin? You can often add notes or special instructions for individual items. This helps the personal shoppers pick exactly what you need.
Step 3: Checkout and Scheduling Your Pickup
You've filled your cart, now let's make it official and schedule your pickup!
A. Review Your Order and Select a Time Slot
Review: Before finalizing, take a moment to review your entire order. Check quantities, make sure you haven't missed anything, and confirm any digital coupons have been applied.
Choose Date and Time: This is where the magic of convenience truly comes in! You'll be presented with available pickup dates and one-hour time windows. Slots can fill up quickly, especially during peak times, so it's a good idea to place your order a day or two in advance if you have a specific time in mind. You can typically schedule pickups up to seven days ahead.
B. Payment Information
Kroger Pickup primarily accepts electronic payments.
Credit/Debit Cards: You'll need to enter your credit or debit card information. It's wise to have the physical card with you at pickup, as well as a backup card, just in case there's an issue with the original payment method.
SNAP EBT: Many Kroger locations now accept SNAP EBT for pickup orders. You'll typically choose "SNAP EBT at Pickup" as your payment option online and then swipe your EBT card when you arrive at the store.
Estimated Total: You'll see an estimated total during checkout. The final price may vary slightly due to weighted items (like produce or deli meat), substitutions, or the application of additional coupons at pickup. Your bank will place a temporary hold on your account for this estimated amount.
C. Confirm and Receive Notifications
Submit Order: Once all details are correct, click "Submit Order" or "Place Order."
Confirmation: You'll receive an email confirmation with your order details.
Text Updates (Highly Recommended!): Provide your mobile phone number to receive text message updates. This is incredibly helpful for real-time notifications about your order status, including when it's being picked, if there are substitutions, and when it's ready for pickup.
Step 4: Pickup Day – Smooth and Speedy!
QuickTip: Stop to think as you go.
The day has arrived! Your groceries are ready and waiting.
A. On Your Way to the Store
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Allow Time: Factor in travel time to reach your chosen Kroger location within your selected pickup window.
Look for Signs: As you approach the store, keep an eye out for prominent "Kroger Pickup" or "Online Order Pickup" signs. These will direct you to designated parking spots specifically for pickup customers. These spots are usually clearly marked and often have numbers.
B. Notifying the Store of Your Arrival
Once you're parked in a designated spot:
Use the App: The easiest and most recommended method is to use the Kroger app. With location services enabled, the app will often automatically detect your arrival at the store and prompt you to "Check In."
Call the Number: If you don't use the app, or prefer to speak to someone, there will be a phone number prominently displayed on the pickup area signage. Call this number and let them know your name and order number.
C. The Hand-Off and Final Details
Waiting for the Associate: A friendly Kroger associate will bring your order out to your car. They'll typically have your entire order in totes.
Reviewing Substitutions: As mentioned earlier, they will review any substitutions made to your order. This is your chance to decline any item you don't want.
Paper Coupons: If you have any physical paper coupons, hand them to the associate at this time. They will scan them and apply the discounts to your final bill.
ID for Age-Restricted Items: If your order includes age-restricted items like alcohol or tobacco, you must present a valid, government-issued photo ID.
Payment Completion: If any adjustments were made (due to weighted items, coupons, or substitutions), the associate will finalize the payment. They may need to swipe your card again or process your EBT.
Loading Groceries: The associate will then load your groceries directly into your vehicle. You don't even have to lift a finger!
Receipt: You'll receive a final receipt, either printed or emailed, reflecting the actual charges.
Step 5: Enjoy Your Time Saved!
That's it! You've successfully completed your Kroger Pickup order. Head home and enjoy the extra time you've gained, knowing your groceries were hand-picked and loaded with care.
10 Related FAQ Questions (How to...)
Here are some quick answers to common questions about Kroger Pickup:
QuickTip: Pause when something feels important.
How to create a Kroger digital account for pickup?
Go to kroger.com or download the Kroger app, then select "Create Account" and follow the prompts, linking your loyalty card if you have one.
How to find my nearest Kroger store for pickup?
After logging in, select "Pickup" as your shopping method and enter your ZIP code or choose from the list of available stores.
How to add items to my Kroger pickup cart?
Use the search bar to find specific items or browse by department, then click the "Add to Cart" button next to each item.
How to allow or manage substitutions for my Kroger pickup order?
During checkout, look for the "Allow Substitutions" option and ensure it's enabled. You can decline any unwanted substitutions when you pick up your order.
How to schedule a pickup time slot at Kroger?
At checkout, you'll be presented with available dates and one-hour time windows; select the one that works best for you.
QuickTip: Skip distractions — focus on the words.
How to pay for my Kroger pickup order?
You can pay with a credit or debit card online, or use SNAP EBT by selecting that option at checkout and swiping your card at pickup.
How to use paper coupons with Kroger pickup?
Bring your paper coupons with you to the store and hand them to the Kroger associate when they bring out your order.
How to notify Kroger when I arrive for pickup?
Use the Kroger app's "Check In" feature when you're in a designated pickup spot, or call the phone number posted on the pickup signage.
How to handle age-restricted items with Kroger pickup?
If your order includes alcohol or tobacco, you will need to present a valid government-issued photo ID to the associate at pickup.
How to modify a Kroger pickup order after it's placed?
You can typically modify your order online or through the app up until the night before your scheduled pickup date. Check your order confirmation for specific modification cut-off times.
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