Do you have a new Kroger Plus Card and want to link it to your existing app account? Or perhaps you've been using your phone number as an alternate ID and now have a physical card you'd like to use? Whatever the reason, updating your Kroger Plus Card number on the app is a straightforward process that ensures you continue to enjoy all your personalized savings and rewards. Let's get started!
How to Change Your Kroger Plus Card Number on the App: A Step-by-Step Guide
Step 1: Let's Confirm You're Ready!
Before we dive into the technicalities, let's make sure you have everything you need. Do you have your new Kroger Plus Card handy? If you're planning to use a physical card, having the 11, 12, or 13-digit number (usually starting with '4') on the back will be crucial. If you're switching from an old physical card to a new one, or from an alternate ID to a physical card, having both numbers might be helpful, though typically only the new one is needed for the update. Also, ensure you have your Kroger app installed and you know your login credentials (email and password).
If you don't have a Kroger Plus Card yet, you can usually get one at any Kroger customer service desk or create a virtual one during the account creation process on the app or website. If you've been using your phone number as an Alternate ID and need your actual card number, you might need to call Kroger Customer Service at 1-800-576-4377 (select option 4) to retrieve it.
Step 2: Accessing Your Kroger Digital Account
The Kroger app is directly linked to your digital account. Any changes you make to your Plus Card number will be done through your account settings.
Sub-heading 2.1: Logging In to the Kroger App
Open the Kroger App: Locate the Kroger app icon on your smartphone and tap to open it.
Sign In: If you're not already signed in, you'll be prompted to do so. Enter your email address and password associated with your Kroger digital account.
Navigate to My Account: Once logged in, look for an icon that typically represents your profile or account. This is usually in the bottom navigation bar or accessible via a menu icon (often three horizontal lines) in the top corner. Tap on "My Account."
Step 3: Locating the Plus Card/Shopper's Card Information
Within your "My Account" section, you'll find various settings related to your profile, preferences, and payment methods. We need to find the section dedicated to your loyalty card.
Sub-heading 3.1: Finding Your Shopper's Card Section
Scroll Down: Once in "My Account," scroll down the page. You're looking for a section specifically labeled "Plus Card," "Shopper's Card," or "Loyalty Card."
Look for an "Edit" Option: Within this section, there should be an option to "Edit" or "Change" your card information. This is where you'll initiate the process of updating your card number.
Step 4: Updating Your Kroger Plus Card Number
This is the core step where you'll input your new card details.
Sub-heading 4.1: Entering Your New Card Number
Tap "Edit" or "Change": Once you've found the "Plus Card" section, tap on the "Edit" or "Change" button next to your current card number (or where it would be if it's blank).
Input the New Number: A field will appear where you can enter your new Kroger Plus Card number. Carefully type in the full 11, 12, or 13-digit number from the back of your new physical card. Double-check for any typos! If you're using an Alternate ID (phone number), you might also see an option to update or create a new Alt ID.
Confirm and Save: After entering the new number, look for a "Save," "Update," or "Confirm" button. Tap this to finalize the change.
Sub-heading 4.2: Troubleshooting Tips for Saving
"Card already associated": If you receive an error message stating that the card number is already associated with another digital account, you'll need to contact Kroger Customer Service. This often happens if you've previously created multiple accounts or if someone else accidentally linked your card.
New card not yet activated: Sometimes a brand new card needs to be scanned at a Kroger store before it can be registered online or in the app. If you just got a new card, try using it once at the register before attempting to update it in the app.
Incorrect format: Ensure you are entering the full card number without spaces or dashes, exactly as it appears on the card.
App Glitch: If you're confident you're entering the correct information and still facing issues, try closing the app completely and reopening it. You can also try clearing the app's cache (in your phone's settings) or reinstalling the app (though this should be a last resort).
Step 5: Verifying the Change
After saving your new card number, it's a good idea to quickly verify that the change was successful.
Sub-heading 5.1: Checking Your Account Information
Return to My Account: Go back to the "My Account" section of the app.
Check Plus Card Number: Navigate to the "Plus Card" section again. Your newly entered card number should now be displayed.
Digital Coupons and Offers: As a final check, browse some digital coupons or your weekly ad. Ensure they are loading correctly and that you can "clip" them. This indicates your account is properly linked to your new card.
Congratulations! You've successfully changed your Kroger Plus Card number on the app! Now you can continue to enjoy seamless savings and rewards on all your Kroger purchases.
10 Related FAQ Questions
How to check my current Kroger Plus Card number on the app?
You can find your current Kroger Plus Card number by logging into your Kroger app, tapping on "My Account," and then navigating to the "Plus Card" or "Shopper's Card" section. The number should be displayed there.
How to link a new Kroger Plus Card to my digital account if I don't have one linked?
If you're creating a new digital account or don't have a card linked, during the account creation process on the app or website, you'll be prompted to either enter an existing Kroger Plus Card number or create a virtual card (often using your phone number as an Alternate ID).
How to find my Kroger Plus Card number if I only use my phone number at checkout?
If you've been using your phone number as an Alternate ID, you can typically retrieve your associated Kroger Plus Card number by calling Kroger Customer Service at 1-800-576-4377 and selecting option 4.
How to get a new physical Kroger Plus Card?
You can obtain a new physical Kroger Plus Card at the customer service desk of any Kroger store. They can issue one to you on the spot.
How to ensure my fuel points are transferred to my new card number?
When you update your Kroger Plus Card number within your existing digital account, your fuel points and other loyalty benefits are typically transferred automatically as they are tied to your overall digital account, not just the specific card number.
How to troubleshoot if my new Kroger Plus Card number won't save on the app?
First, double-check for typos. If it still doesn't save, ensure the card has been scanned at a Kroger store at least once. If problems persist, contact Kroger Customer Service; your card might be linked to another account.
How to create an Alternate ID (like a phone number) for my Kroger Plus Card?
During account creation or in your "My Account" settings, there's usually an option to create or link an Alternate ID, which is often a 10-digit number like your phone number, that you can use in-store instead of your physical card.
How to use Kroger Pay with my updated Plus Card number?
Kroger Pay is linked to your digital account. Once you've successfully updated your Kroger Plus Card number in the app, Kroger Pay will automatically use the new linked card information for savings and rewards when you check out.
How to unlink a Kroger Plus Card number from my account?
Kroger generally doesn't allow you to "unlink" a card without linking a new one or potentially creating a completely new account. If you need to remove a card without adding a new one, it's best to contact Kroger Customer Service directly.
How to contact Kroger Customer Service for further assistance?
You can reach Kroger Customer Service by calling 1-800-KRO-GERS (1-800-576-4377). Their customer service team can assist with account issues, card linking problems, and more.
