Effortless Departure: Your Comprehensive Guide to Checking Out of Marriott Hotels
Ready to bid farewell to your Marriott stay? Checking out should be as seamless as your check-in! Whether you're rushing to catch a flight or simply want to maximize your vacation time, Marriott offers a variety of convenient options. Let's make your departure a breeze!
Step 1: Engage with Your Stay (Even Before You Leave!)
Before you even think about packing that last suitcase, let's get you in the loop. Have you utilized the Marriott Bonvoy Mobile App during your stay? It's your ultimate companion for everything from mobile key access to requesting amenities. If not, now's a great time to download it! Knowing your options before departure day can save you valuable time and stress.
What to Consider Before You Check Out:
Your Bill: Have you incurred any additional charges during your stay? This could include minibar items, room service, spa treatments, or even a last-minute souvenir from the hotel gift shop. It's always a good idea to have a rough estimate of what to expect.
Late Checkout Needs: Do you need a few extra hours in your room? This is a common request, and Marriott offers varying late checkout policies depending on your Marriott Bonvoy elite status and hotel availability.
Forgotten Items: Take a final sweep of your room, especially closets, drawers, and under the bed. It's surprising how often small items get left behind!
Feedback: Did you have an exceptional stay? Or perhaps there's something that could have been better? Many hotels appreciate feedback during checkout, whether it's in person or via a digital survey.
Step 2: Choosing Your Check-Out Method – Flexibility at Your Fingertips
Marriott understands that every traveler's needs are different. That's why they offer several ways to check out, giving you the flexibility to choose what works best for you.
Option A: The Modern Traveler's Choice - Mobile App Check-Out
This is arguably the most convenient method for Marriott Bonvoy members.
Open the Marriott Bonvoy Mobile App: On your departure day (mobile check-out is typically available from 4:00 AM), simply open the app. Your current stay should automatically appear.
Tap 'Check Out': You'll see a prominent "Check Out" icon or button. Tap it to initiate the process.
Confirm Your Email Address: The app will prompt you to confirm the email address where you'd like your final folio (bill) to be sent. Ensure it's correct!
Final Confirmation: Tap the "Check Out" button at the bottom of the screen.
Receive Confirmation: You'll get an instant confirmation within the app, and your final bill will be emailed to you shortly. Voila! You're all set to depart.
Option B: The Traditional Route - Front Desk Check-Out
For those who prefer a personal touch or have specific questions about their bill, the front desk is always an option.
Proceed to the Front Desk: Head to the hotel's reception area.
Inform the Staff: Let a front desk associate know you're ready to check out.
Review Your Bill: They will pull up your folio for your review. This is your chance to clarify any charges, such as minibar items or incidental fees.
Settle Outstanding Balances: If there are any charges not covered by your initial payment method (e.g., you added something to your room that wasn't authorized on your credit card initially), you'll settle them now.
Receive Your Receipt: The front desk will provide you with a printed or emailed copy of your final bill.
Return Your Keys: Hand over your physical room keys or key cards.
Option C: The Express Lane - "Just Walk Out" or Express Check-Out Box
Ideal for those in a hurry with no outstanding charges.
Ensure No Pending Charges: This method works best if you've already pre-paid for your stay and haven't incurred any additional charges or if you're confident your registered payment method covers everything.
Look for Express Check-Out Box (If Available): Many Marriott properties have a designated box near the front desk or lobby where you can simply drop your room keys.
Simply Depart: If you're utilizing mobile check-out or the hotel explicitly states a "just walk out" policy, you can literally just leave your room. The hotel will automatically process your check-out and email your final bill to the address on file. It's truly that simple! However, always double-check your email for the bill and review it carefully later.
Option D: The Convenient Call - Phone Check-Out
Dial the Front Desk: From your in-room phone, dial the front desk (usually a dedicated button or a clearly listed number).
Request Check-Out: Inform the associate you wish to check out.
Confirm Details: They may verify your room number and ask for an email address to send your bill.
Confirm No Additional Charges: They'll confirm if there are any outstanding charges or if your credit card on file will cover everything.
Depart: Once confirmed, you're free to leave.
Step 3: Settling Your Bill and Incidentals
No matter your chosen method, understanding your bill is crucial.
Reviewing Your Folio:
Room Rate & Taxes: Verify the nightly rate and any applicable taxes.
Incidental Charges: This is where things like minibar consumption, restaurant charges, gift shop purchases, or even parking fees will appear. Always review these carefully!
Resort Fees: Some Marriott properties, especially resorts, may have daily resort fees that cover amenities like Wi-Fi, fitness center access, or pool towels. These are typically disclosed during booking.
Promotional Credits/Discounts: Ensure any applicable discounts, loyalty program credits, or promotional offers have been applied.
What if There's a Discrepancy?
Don't hesitate to speak up! If you notice an incorrect charge, whether it's a minibar item you didn't consume or a charge for a service you didn't receive, bring it to the attention of the front desk staff immediately. They can often rectify it on the spot.
If you've already left, contact the hotel's accounting department or guest services as soon as possible. Have your confirmation number and any relevant documentation (like a screenshot of your mobile bill) ready.
Step 4: Late Check-Out and Marriott Bonvoy Benefits
One of the fantastic perks of being a Marriott Bonvoy member is the potential for late check-out.
Silver Elite: Priority Late Checkout (subject to availability).
Gold Elite: Guaranteed 2 PM Late Checkout (subject to availability).
Platinum Elite & Titanium Elite: Guaranteed 4 PM Late Checkout (subject to availability at resort and convention hotels).
Ambassador Elite: "Your24™" – choose your check-in time and keep your room until the same time on the day of departure (request via Ambassador Service 2 days prior, subject to availability and property/brand exceptions).
Always confirm your late check-out request with the front desk, even if your elite status suggests it's guaranteed. While status helps, hotel occupancy can sometimes impact availability, especially at resort or convention properties. Requesting it in advance, ideally the day before or at check-in, is always recommended.
Step 5: A Smooth Exit and Future Stays
Final Room Check: One last visual scan for personal belongings. Double-check the safe!
Waste Disposal: Consider gathering any trash and placing it in the waste bin.
Lights Off: Turn off all lights and the air conditioning/heating as you leave.
Enjoy Your Journey: You've successfully checked out! Now, enjoy the rest of your trip or head home with the peace of mind that your Marriott stay concluded smoothly.
Remember, a seamless check-out experience is part of what makes a Marriott stay truly enjoyable!
10 Related FAQ Questions:
How to Request a Late Check-Out at Marriott?
You can request a late check-out by speaking directly with the front desk staff, ideally the day before your departure or upon check-in. If you are a Marriott Bonvoy Elite member, inquire about your guaranteed late check-out benefit.
How to Check My Marriott Bill Before Leaving?
You can typically view a preliminary bill on the Marriott Bonvoy mobile app, through the in-room TV system (at select properties), or by requesting a copy from the front desk prior to your actual check-out time.
How to Dispute a Charge on My Marriott Bill?
If you notice an incorrect charge, immediately contact the front desk while you are still at the hotel. If you have already left, call the hotel's guest services or accounting department, or use the customer service contact options available on the Marriott website or app.
How to Use Mobile Check-Out with the Marriott Bonvoy App?
Open the Marriott Bonvoy app, select your current stay, and tap the "Check Out" icon. Confirm your email for the folio, and then tap the final "Check Out" button.
How to Know My Official Check-Out Time at Marriott?
Your official check-out time is usually stated on your reservation confirmation, at check-in, or can be confirmed by asking the front desk. Standard check-out times often range from 11 AM to 12 PM, but can vary by property.
How to Return My Room Key After Mobile Check-Out?
If you used a physical key card, look for an express check-out box in the lobby to drop your keys. If you used a mobile key, no physical key return is necessary – your mobile key will simply deactivate.
How to Ensure All My Incidentals Are Covered?
When you check in, the hotel typically places a hold on your credit card for room and tax, plus an estimated amount for incidentals. Ensure the credit card on file has sufficient credit limit to cover any additional charges you might incur.
How to Get a Copy of My Marriott Receipt After Departure?
Your final folio is usually emailed to the address on file after you check out. If you don't receive it, you can request it through the Marriott website's "Look Up a Reservation" feature or by contacting Marriott Bonvoy customer service.
How to Check Out Early from a Marriott Hotel?
You can check out early using any of the methods (mobile app, front desk, phone). Be aware that if you booked a non-refundable rate, you may still be charged for the full length of your original reservation. Always check your specific booking terms.
How to Utilize Marriott Bonvoy Elite Benefits for Check-Out?
Ensure your Marriott Bonvoy member number is linked to your reservation. When requesting late check-out, simply mention your elite status to the front desk, and they will apply the applicable benefit based on availability and your tier.
