Have you ever found yourself wondering how many Marriott Bonvoy points you've accumulated, itching to book that dream vacation or a quick weekend getaway? Or maybe you just want to track your progress towards a higher elite status? You're in the right place! Knowing your Marriott Bonvoy points balance is key to maximizing your travel rewards. This lengthy guide will walk you through every step of checking your Marriott points, ensuring you're always in the know.
Let's dive in and unlock the power of your points!
The Ultimate Guide: How to Check Your Marriott Bonvoy Points
There are several convenient ways to check your Marriott Bonvoy points balance, whether you prefer the ease of a mobile app, the comprehensive view of a website, or even a good old-fashioned phone call. We'll cover them all.
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| How To Check My Marriott Points |
Step 1: Choose Your Preferred Method of Access
Before we begin, decide how you'd like to access your Marriott Bonvoy account. Do you prefer the convenience of your smartphone, or are you more comfortable on a desktop or laptop? Each method offers a slightly different interface, but the core information remains the same.
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Option A: The Marriott Bonvoy Mobile App (Recommended for quick checks and on-the-go access)
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Option B: The Marriott Bonvoy Website (Ideal for a detailed overview and managing your account)
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Option C: Customer Service Call (For personalized assistance or if you encounter issues)
Once you've made your choice, proceed to the relevant step below!
Step 2: Accessing Your Account to View Points
Now that you've chosen your method, let's get you signed in.
Sub-heading: Via the Marriott Bonvoy Mobile App
The Marriott Bonvoy mobile app is designed for quick and easy access to your account information.
QuickTip: Look for lists — they simplify complex points.
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Download and Open the App: If you haven't already, download the Marriott Bonvoy Mobile App from your device's app store (available on both iOS and Android). Once downloaded, tap the app icon to open it.
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Sign In: On the app's home screen, you'll see an option to "Sign In" or "Join." Tap "Sign In."
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Enter Your Credentials: You'll be prompted to enter your Email or Member Number and your Password. If you've forgotten your password, look for a "Forgot Password" link to reset it.
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Pro Tip: Many apps offer a "Remember Me" option. If you're on a private device, enabling this can save you time on future logins.
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Locate Your Points Balance: After successfully signing in, your Marriott Bonvoy Points Balance will typically be displayed prominently on the main screen, often in the middle or at the top. It's usually a large, clear number.
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View Account Activity (Optional): To see a detailed breakdown of your points earned and redeemed, look for an option like "Account" (usually at the bottom of the screen) and then "Account Activity." This will show you recent transactions, including points earned from stays, credit card spending, and any redemptions made.
Sub-heading: Via the Marriott Bonvoy Website
The Marriott Bonvoy website offers a comprehensive view of your account, perfect for managing your points, reservations, and elite status.
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Navigate to the Marriott Website: Open your web browser and go to the official Marriott Bonvoy website (
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Sign In: In the top right corner of the homepage, you'll see a "Sign In" or "Join" button. Click "Sign In."
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Enter Your Credentials: A pop-up window or a new page will appear where you can enter your Email or Member Number and your Password. Click "Sign In" to proceed.
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Security Note: Always ensure you are on the official Marriott website (check the URL in your browser) before entering your login details.
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Check Your Points Balance: Once logged in, click on your name in the top-right corner of the screen. A dropdown menu or a pop-up window will appear, and your Marriott Bonvoy Points Balance will be clearly displayed there.
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Access Account Activity (For detailed history): From the same dropdown or pop-up menu, you'll often see an option like "Activity" or "Account Activity." Clicking this will take you to a dedicated page where you can view your complete points history, including earnings, redemptions, and any point adjustments. This is a great way to verify that all your stays and eligible purchases have been credited correctly.
Sub-heading: Via Customer Service Call
If you're having trouble accessing your account online, prefer speaking to someone, or have specific questions about your points, calling Marriott Bonvoy customer service is a viable option.
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Find the Contact Number: Visit the "Contact Us" section on the Marriott Bonvoy website (
marriott.com/help/contact.mi -
Prepare Your Information: Before calling, have your Marriott Bonvoy Member Number (if you know it) and any relevant identification details (like your name, address, and email associated with the account) ready. This will help the representative verify your identity quickly.
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Explain Your Request: Once connected to a representative, clearly state that you would like to know your current Marriott Bonvoy points balance and, if desired, a summary of your recent point activity.
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Be Patient: Depending on call volume, you might experience a wait time.
Step 3: Understanding Your Points Balance and Activity
Once you've successfully viewed your points, it's helpful to understand what you're seeing.
Sub-heading: Your Total Points Balance
This is the cumulative number of points you have available to redeem for free nights, experiences, or other rewards. This number reflects all points earned and redeemed up to the most recent update.
Sub-heading: Point Activity Details
QuickTip: Look for repeated words — they signal importance.
The "Activity" section is where the real insights lie. Here you'll typically find:
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Earned Points: Details on points earned from hotel stays (including room rate and eligible incidental charges), Marriott Bonvoy credit card spending, promotions, and partner activities. Each entry will usually show the date, description (e.g., "Stay at The Ritz-Carlton, Pune"), and the number of points earned.
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Redeemed Points: Information on how you've used your points, such as free night awards, point transfers, or Marriott Bonvoy Moments redemptions.
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Point Adjustments: Occasionally, you might see adjustments for missing points, corrections, or bonus points from special offers.
It's a good practice to review your activity regularly, especially after a stay, to ensure all points have been credited correctly.
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Step 4: Troubleshooting Common Issues
Sometimes, things don't go as smoothly as planned. Here are a few common issues and what to do about them:
Sub-heading: Missing Points from a Stay
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Wait a Few Days: Points for hotel stays usually post within 7-14 business days after checkout. Give it some time.
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Check Your Folio: Ensure your Marriott Bonvoy member number was correctly associated with your reservation. You can often see this on your hotel folio (receipt).
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Submit a Missing Stay Request: If points still haven to appeared after the waiting period, you can submit a "Missing Stay Request" form on the Marriott Bonvoy website. You'll typically need your hotel folio for this.
Sub-heading: Unable to Sign In
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Double-Check Credentials: Ensure you're entering the correct email/member number and password. Passwords are case-sensitive.
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Forgot Password: Use the "Forgot Password" link to reset your password.
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Clear Browser Cache/Cookies: Sometimes, old data in your browser can interfere with login. Try clearing your browser's cache and cookies, or try a different browser.
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Contact Customer Service: If all else fails, reach out to Marriott Bonvoy customer service for assistance.
Sub-heading: Account is Inactive
Marriott Bonvoy points can expire if your account is inactive for 24 consecutive months. Inactivity means no earning or redeeming of points.
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Check Expiration Policy: Familiarize yourself with the Marriott Bonvoy points expiration policy on their website.
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Take Action: If your account is nearing inactivity, consider earning a few points (e.g., a small hotel stay, a purchase on a Marriott Bonvoy credit card, or a transfer from a partner) or redeeming a small number of points to keep your account active.
Frequently Asked Questions (FAQs)
QuickTip: Note key words you want to remember.
How to Check My Marriott Bonvoy Member Number?
Your Marriott Bonvoy member number is typically displayed on your account profile page on the Marriott Bonvoy website or within the mobile app once you're logged in. If you've forgotten it, you can often use the "Look Up Member Number" tool on the Marriott website by providing your email and name.
How to See My Marriott Bonvoy Activity History?
On the Marriott Bonvoy website, after logging in, click on your name in the top right corner and select "Activity." In the mobile app, tap "Account" at the bottom and then "Account Activity."
How to Redeem My Marriott Bonvoy Points?
You can redeem your Marriott Bonvoy points for free nights at participating hotels worldwide through the Marriott Bonvoy website or mobile app. Simply search for a hotel, and when selecting dates, choose the "Use Points/Certificates" option. You can also redeem them for Marriott Bonvoy Moments experiences, flights, car rentals, merchandise, and more.
How to Earn More Marriott Bonvoy Points?
You can earn Marriott Bonvoy points through eligible hotel stays, using a Marriott Bonvoy co-branded credit card for everyday spending, participating in promotions, referring friends, and earning with travel partners like airlines and car rental companies.
How to Transfer Marriott Bonvoy Points to Another Member?
Tip: Scroll slowly when the content gets detailed.
You can transfer Marriott Bonvoy points to another member's account, provided both accounts are in good standing. There may be minimum transfer amounts and annual limits. This can usually be done through the Marriott Bonvoy website by navigating to the "Use Points" or "Manage Points" section.
How to Know if My Marriott Bonvoy Points Will Expire?
Marriott Bonvoy points expire if there is no eligible earning or redeeming activity on your account for 24 consecutive months. You can check your account activity regularly to ensure you have qualifying transactions.
How to Get Missing Marriott Bonvoy Points from a Past Stay?
If points from a stay haven't posted within 7-14 business days, you can submit a "Missing Stay Request" form on the Marriott Bonvoy website, providing details of your stay and a copy of your hotel folio.
How to Link My Marriott Bonvoy Account with a Credit Card?
If you have a Marriott Bonvoy co-branded credit card, the points earned from that card will typically automatically post to your linked Marriott Bonvoy account. You don't usually need to manually link it beyond the initial card application process.
How to Find My Marriott Bonvoy Elite Status?
Your current Marriott Bonvoy Elite status (Member, Silver Elite, Gold Elite, Platinum Elite, Titanium Elite, Ambassador Elite) is displayed prominently on your account overview page on both the Marriott Bonvoy website and mobile app.
How to Contact Marriott Bonvoy Customer Service for Points Inquiries?
You can find the customer service phone numbers for your region on the "Contact Us" page of the Marriott Bonvoy website (
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