Ready to streamline your Marriott stays and have all your trip details at your fingertips? Adding a reservation to your Marriott Bonvoy app is a fantastic way to enhance your travel experience. Whether you booked directly or through another channel, getting that reservation into your app unlocks a world of convenience, from mobile check-in to digital key access. Let's dive in!
The Power of the Marriott Bonvoy App
Before we jump into the "how-to," let's quickly appreciate why you'd want your reservation in the app. The Marriott Bonvoy app isn't just for booking; it's a comprehensive travel companion. With your reservation linked, you can:
View your reservation details at a glance, including dates, hotel address, and room type.
Mobile Check-in: Bypass the front desk and head straight to your room upon arrival at participating hotels.
Mobile Key: Use your phone as your room key, a truly contactless experience.
Mobile Chat: Communicate directly with the hotel staff for requests, recommendations, or assistance during your stay.
Order room service (at participating hotels).
Track your Marriott Bonvoy points and elite status progress.
Receive notifications about your stay, such as when your room is ready.
Now, let's get that reservation added!
Step 1: Ensure You Have the Marriott Bonvoy App and an Account
This is where we engage you! Do you already have the Marriott Bonvoy app downloaded on your smartphone? If not, pause right here and take a moment to get it. It's available for both iOS (Apple App Store) and Android (Google Play Store).
Download the App: Search for "Marriott Bonvoy" in your device's app store and hit download.
Create or Sign In to Your Account:
If you're a new user: Open the app and follow the prompts to create a Marriott Bonvoy account. It's free and comes with member benefits like free Wi-Fi and exclusive rates.
If you're an existing member: Simply sign in with your email or member number and password.
Why is this crucial? Your reservations are linked to your Marriott Bonvoy account. Without being logged in, the app won't know which trips are yours!
Step 2: Locate Your Reservation Details
Before you can add a reservation, you'll need the necessary information. This usually comes from your booking confirmation.
Sub-heading: What Information Do You Need?
You'll primarily need two key pieces of information:
Confirmation Number: This is a unique alphanumeric code assigned to your reservation. It's typically a 7-digit code.
Last Name on Reservation: The last name of the primary guest on the reservation.
Pro Tip: If you booked through a third-party site (like an online travel agency), ensure you have the hotel's specific confirmation number, not just the third-party booking reference. Sometimes these are different.
Step 3: Adding a Reservation to Your App
There are generally two main scenarios for adding a reservation to your Marriott Bonvoy app:
Scenario A: Reservation Already Linked to Your Marriott Bonvoy Account (Booked Directly While Logged In)
If you booked your reservation directly on Marriott.com or through the Marriott Bonvoy app while signed into your Marriott Bonvoy account, your reservation should automatically appear in the app.
Open the Marriott Bonvoy App: Launch the app on your smartphone.
Navigate to "Trips" or "My Trips": Look for a tab or section usually labeled "Trips" or "My Trips" at the bottom of the screen.
Check "Upcoming": Your reservation should be listed under "Upcoming" trips.
If it's not there immediately, try pulling down to refresh the screen, or close and re-open the app. Sometimes it takes a moment to sync.
Scenario B: Manually Adding a Reservation (Booked Without Being Logged In, or Via a Third-Party)
This is the scenario where you'll need to manually input the details.
Open the Marriott Bonvoy App and Sign In: Make sure you're logged into your Marriott Bonvoy account.
Go to the "Trips" or "My Trips" Section: Tap on this tab, usually found at the bottom navigation bar.
Look for an "Add a Trip" or "Find a Reservation" Option:
This option might be a prominent button or a smaller link, often found near where your upcoming trips would be listed. It might also be under a "Help" or "Support" section within "My Trips."
Some app versions might have a "plus" (+) icon or a similar symbol to add new items.
Enter Your Reservation Details:
You'll be prompted to enter the Confirmation Number.
You'll also need to enter the Last Name on Reservation.
Carefully double-check your entries to avoid typos!
Tap "Find Reservation" or "Add Reservation": Once you've entered the details, tap the corresponding button.
The app will then attempt to locate and link your reservation to your account. If successful, your reservation will now appear under your "Upcoming" trips.
Step 4: Verifying and Managing Your Added Reservation
Once your reservation is added, take a moment to confirm everything looks correct.
Sub-heading: What to Look For:
Correct Dates: Are the check-in and check-out dates accurate?
Hotel Name and Location: Is it the right hotel?
Room Type and Guest Count: Do these match your booking?
Confirmation Number: Is the confirmation number displayed correctly?
Sub-heading: What You Can Do Now:
With your reservation added, you can now explore the various features available for your upcoming stay:
Mobile Check-in: Often available 48 hours before arrival.
Mobile Key activation: Typically available closer to check-in time.
Special Requests: See if you can add requests like extra pillows or a high floor.
Directions to the Hotel: Get quick navigation links.
Troubleshooting Common Issues
Sometimes, things don't go as smoothly as planned. Here are a few common issues and solutions:
"Reservation Not Found":
Double-check the confirmation number and last name for typos. Even a single incorrect character can prevent it from being found.
Ensure you're using the correct confirmation number: If booked through a third party, make sure it's the Marriott-specific confirmation number.
Give it some time: If you just made the reservation, it might take a few minutes for it to propagate through the system.
Contact Marriott Customer Service: If all else fails, reach out to Marriott Bonvoy Customer Service. They can help locate and link your reservation manually.
App Crashing or Freezing:
Restart the app.
Clear the app's cache (Android) or reinstall the app (iOS/Android). This can resolve temporary glitches.
Ensure your app is updated to the latest version.
Check your device's operating system: Make sure your phone's OS is also up to date.
Reservation Appears, But Details are Incorrect:
While rare when adding an existing reservation, if you notice discrepancies, contact the hotel directly or Marriott Customer Service to have it corrected.
10 Related FAQ Questions
Here are some quick answers to common questions about managing your Marriott reservations in the app:
How to check if my reservation is already in the Marriott app? Open the app, sign in, and go to the "Trips" or "My Trips" section. Your upcoming reservations should be listed there automatically.
How to find my Marriott confirmation number? Your confirmation number is typically found in the confirmation email sent to you after booking, or on the booking confirmation page if you booked online.
How to add a reservation booked on a third-party site to my Marriott app? You will need to manually add it using the "Add a Trip" or "Find a Reservation" option in the "Trips" section of the app, entering the Marriott-specific confirmation number and the last name on the reservation.
How to link my Marriott Bonvoy number to an existing reservation not made with my number? You can often do this directly in the app after adding the reservation, or by contacting Marriott Customer Service or the hotel directly to have your Bonvoy number added.
How to use mobile check-in after adding a reservation to the app? Once your reservation is in the app, usually 48 hours before arrival, a "Check-In" button will appear on your reservation details. Tap it and follow the prompts.
How to get a mobile key for my room after checking in? After mobile check-in is complete and your room is ready, the "Mobile Key" option will become active within your reservation details in the app. You may need to enable two-step verification.
How to modify a reservation in the Marriott app? For most modifications (like dates or room type), you'll need to use the "View/Modify" option within the reservation details. Note that some changes, especially for award stays, might require canceling and rebooking or contacting customer service.
How to cancel a reservation using the Marriott app? Similar to modifying, there will typically be a "Cancel" option within the reservation details in the app. Be sure to check the cancellation policy before proceeding.
How to contact a hotel directly through the Marriott app? Once your reservation is confirmed and linked, you can often use the "Mobile Chat" feature within the app to message the front desk or a dedicated concierge.
How to get help if I'm having trouble adding a reservation to the app? If you've tried troubleshooting steps, the best course of action is to contact Marriott Bonvoy Customer Service directly. You can find their contact details on the Marriott website or within the app's "Help" or "Support" section.
