You've found yourself in a situation where you believe direct communication with the CEO of Marriott International is necessary. Perhaps you've had an extraordinary experience, a significant unresolved issue, or a groundbreaking idea you feel only the top leadership can truly appreciate. Whatever your reason, reaching the CEO of a global hospitality giant like Marriott requires a strategic and professional approach. It's not about finding a magic email address; it's about navigating the corporate structure effectively to ensure your message gets to the right place, or at least, to the most senior possible team that can address it.
So, let's embark on this journey together. Are you ready to craft a compelling message that makes an impact?
How Do I Contact the CEO of Marriott? A Step-by-Step Guide
Contacting the CEO of a large corporation like Marriott International, currently Anthony Capuano, isn't typically a straightforward process of sending a direct email or making a phone call. CEOs are incredibly busy, and their inboxes are managed by executive assistants and dedicated teams. However, there are established channels and best practices that can significantly increase your chances of your message being seen and acted upon by the appropriate senior leadership.
 |
| How Do I Contact The Ceo Of Marriott |
Step 1: Assess the Nature and Urgency of Your Concern
Before you even think about drafting a letter or finding an email, take a moment to truly reflect on why you need to reach the CEO. Is it a truly extraordinary circumstance, or could it be resolved by a lower level of management?
-
Sub-heading: Is it a General Complaint or a Critical Issue?
-
General feedback or a minor issue: If your concern is about a single hotel stay, a specific service lapse, or a routine complaint, it's highly unlikely to warrant the CEO's direct attention. Marriott has robust customer service channels designed to handle these.
-
Significant, unresolved issues: This is where you might consider escalating. If you've exhausted all standard customer service avenues, spoken to hotel management, and still haven't found a satisfactory resolution for a serious problem (e.g., a major service failure, a significant financial discrepancy, or a highly impactful policy issue), then pursuing higher levels of corporate contact is appropriate.
-
Extraordinary commendation or innovative idea: CEOs also appreciate positive feedback and innovative suggestions. If you have an exceptionally positive experience to share or a well-researched idea that could genuinely benefit the company, it might be worth directing to corporate.
-
-
Sub-heading: Have You Exhausted All Other Avenues?
-
Local Hotel Management: Always start here. Most issues can and should be resolved at the hotel level.
-
Marriott Customer Service: If the hotel cannot resolve it, contact Marriott's general customer service. You can usually find their contact information on the Marriott website under "Contact Us." For Bonvoy members, signing into your account before contacting often provides more tailored support.
-
Marriott Bonvoy Program Support: If your issue pertains specifically to your Marriott Bonvoy account, points, or elite status, contact the Bonvoy program support.
-
Online Feedback Forms: Marriott's website often has dedicated forms for compliments and concerns about stays. Utilize these first.
-
Only if these steps have failed to yield a satisfactory outcome should you consider attempting to reach higher corporate levels.
Step 2: Identify the Correct "CEO" – Understanding Marriott's Leadership Structure
Marriott International has a clear leadership structure. While Anthony Capuano is the current President and CEO, you should be aware of other key executives and corporate contacts.
Tip: Make mental notes as you go.
-
Sub-heading: Who is the Current CEO? As of July 2025, Anthony Capuano is the President and Chief Executive Officer of Marriott International. It's crucial to always verify the current CEO's name before attempting to make contact, as leadership can change.
-
Sub-heading: Understanding the "Office of Consumer Affairs" For escalated customer issues, your target isn't typically the CEO's personal email, but rather the Office of Consumer Affairs or a similar executive customer service department. This team is specifically empowered to handle high-level complaints and issues that require executive oversight. They act as a direct channel to senior management without overwhelming the CEO's personal communications.
Step 3: Craft a Professional and Concise Communication
Once you've determined your reason for contact and the appropriate avenue, it's time to compose your message. This is critical. A well-written, professional, and concise communication stands a much better chance of being taken seriously.
-
Sub-heading: Key Elements of Your Communication
-
Be Professional: Maintain a respectful and courteous tone, even if you are expressing a complaint. Avoid emotional language, threats, or demands.
-
Be Concise: CEOs and executive teams have limited time. Get straight to the point.
-
Clearly State Your Purpose: In the first paragraph, clearly state who you are, what the issue is, and why you are contacting them at this level.
-
Provide Essential Details:
-
Your full name and contact information (phone number, email address, postal address).
-
Marriott Bonvoy membership number (if applicable).
-
Hotel name and location.
-
Dates of your stay (if applicable).
-
A clear, chronological summary of the issue: What happened? When? Who did you speak to? What was the outcome of previous attempts to resolve it?
-
Your desired resolution: What do you hope to achieve by contacting them? Be specific and reasonable.
-
-
Attach Supporting Documents (if applicable): Include copies of relevant receipts, booking confirmations, correspondence with other Marriott departments, or photos/videos if they are pertinent to your claim. Do not send originals.
-
Proofread Carefully: Errors can detract from your credibility.
-
-
Sub-heading: Example of a Strong Opening Subject: Urgent Issue Regarding Stay at [Hotel Name, City] - Confirmation #[Your Confirmation Number]
Dear Mr. Anthony Capuano (or "Marriott International Office of Consumer Affairs"),
I am writing to you today as a loyal Marriott Bonvoy member (#[Your Bonvoy Number]) regarding a significant and unresolved issue experienced during my recent stay at the [Hotel Name] in [City, State] from [Check-in Date] to [Check-out Date], under confirmation number [Confirmation Number]. Despite multiple attempts to resolve this at the hotel level and through Marriott's customer service, I have not yet found a satisfactory resolution, prompting me to escalate my concern to your office.
Step 4: Choosing Your Contact Method: Email or Postal Mail
While direct email addresses for CEOs are rarely public, there are often ways to reach the executive customer service teams via email or traditional mail.
-
Sub-heading: The Email Approach (Most Common First Step)
-
Executive Escalation Email: Many large companies have a dedicated email address for executive-level complaints. For Marriott, it has been widely reported that emailing anthony.capuano@marriott.com will direct your concerns to the Office of Consumer Affairs (or a similar high-level customer resolution team). This is generally the most effective initial digital avenue.
-
General Corporate Email: You can also try more general corporate contact emails found on Marriott's official website, though these are less likely to reach the specific executive escalation team directly. Look for addresses related to "Investor Relations" or "Corporate Information" as a last resort if other methods fail, but tailor your email accordingly.
-
-
Sub-heading: The Postal Mail Approach (For Formal Concerns) For highly formal complaints or legal matters, traditional postal mail to the corporate headquarters remains a valid option.
-
Marriott International, Inc. Corporate Headquarters Address: Marriott International, Inc. 7750 Wisconsin Ave. Bethesda, MD 20814 USA
-
Addressing Your Letter: Address your letter to "Mr. Anthony Capuano, President and CEO" or "Marriott International Office of Consumer Affairs" at the above address. Consider sending it via certified mail with a return receipt requested to ensure delivery.
-
Step 5: Follow Up (Patiently and Professionally)
After sending your communication, patience is key. Executive teams receive a high volume of correspondence.
-
Sub-heading: When and How to Follow Up
-
Allow Adequate Time: Give them at least 7-10 business days to acknowledge receipt and begin reviewing your case.
-
Gentle Reminder: If you don't hear back within that timeframe, send a polite follow-up email or letter, referencing your original communication and the date it was sent. Reiterate your main point concisely.
-
Avoid Over-Communicating: Sending multiple emails or calls within a short period will not expedite the process and may be counterproductive.
-
Step 6: Be Prepared for the Response
QuickTip: Read line by line if it’s complex.
The response you receive may not be directly from the CEO. More often, it will come from a senior member of the Executive Customer Relations team who has been assigned to investigate and resolve your issue.
-
Sub-heading: Understanding the Resolution Process
-
Dedicated Representative: You will likely be assigned a specific representative who will be your point of contact.
-
Investigation: They will investigate your claim thoroughly, which may involve contacting the hotel, reviewing records, and gathering additional information.
-
Resolution Options: They will then propose a resolution, which could range from points, free nights, refunds, or other forms of compensation, depending on the severity and validity of your concern.
-
Be Open to Negotiation: Be open to discussing their proposed solutions and don't be afraid to politely counter-offer if you feel the resolution isn't fair, but always remain respectful.
-
By following these steps, you significantly increase your chances of having your voice heard by the senior leadership at Marriott International, leading to a more effective resolution of your concern or acknowledgment of your feedback.
10 Related FAQ Questions
Here are 10 frequently asked questions about contacting Marriott's CEO, starting with "How to," along with quick answers:
How to find the official contact information for Marriott International's CEO?
Official direct contact information for the CEO is not publicly listed for direct customer contact. Instead, use the general corporate address or the executive customer service email: anthony.capuano@marriott.com, which is routed to the Office of Consumer Affairs.
How to write an effective letter to the CEO of Marriott?
Keep it professional, concise, and factual. Clearly state your issue, provide all relevant details (dates, hotel name, confirmation #), explain previous attempts at resolution, and state your desired outcome. Proofread carefully.
QuickTip: Read with curiosity — ask ‘why’ often.
How to escalate a complaint at Marriott if standard customer service fails?
First, try reaching out to the hotel's General Manager. If still unresolved, use Marriott's online feedback forms, or directly email the executive customer service team at anthony.capuano@marriott.com.
How to send a compliment to the CEO of Marriott?
You can use the same methods as a complaint: the general Marriott "Contact Us" forms (selecting "Compliment"), or for significant commendations, email anthony.capuano@marriott.com, clearly stating it's a compliment in the subject line.
How to find out who the current CEO of Marriott International is?
The current CEO is Anthony Capuano. You can verify this on Marriott International's official corporate website under their "Leadership" or "Board of Directors" sections.
How to ensure my email to Marriott's executive team is read?
QuickTip: Use CTRL + F to search for keywords quickly.
Be concise, clear, and professional. Include all necessary details in the first communication. Sending it to the established executive customer service email (anthony.capuano@marriott.com) increases the likelihood of it being directed to the appropriate team for review.
How to follow up after contacting the Marriott CEO's office?
Allow 7-10 business days for a response. If you don't hear back, send a polite, brief follow-up email or letter referencing your original communication and its date.
How to address a physical letter to the Marriott International CEO?
Address it to: Mr. Anthony Capuano, President and CEO, Marriott International, Inc., 7750 Wisconsin Ave., Bethesda, MD 20814, USA. Consider sending it via certified mail with a return receipt.
How to contact Marriott's corporate office for general inquiries?
For general corporate inquiries, you can use the main corporate phone number (1-301-380-3000) or explore the various contact options available on the "Contact Us" or "Investor Relations" sections of the Marriott website.
How to get a Marriott Bonvoy issue resolved by a higher authority?
For Bonvoy-specific issues, first contact Marriott Bonvoy customer support. If unresolved, then consider escalating to the executive customer service channel by emailing anthony.capuano@marriott.com, explicitly mentioning your Bonvoy membership number and the specific program issue.
 |
