Are you a Marriott Bonvoy member eager to know exactly how many points you've accumulated, or perhaps curious about your recent activity? You've come to the right place! Keeping tabs on your Marriott Bonvoy points is crucial for planning your next dream vacation, redeeming for free nights, or taking advantage of exclusive experiences. Don't let those hard-earned points go unnoticed or, worse, expire!
This comprehensive guide will walk you through every step of finding your Marriott Bonvoy points, along with helpful tips and answers to common questions. Let's dive in and unlock the value of your loyalty!
How to Find Your Marriott Bonvoy Points: A Step-by-Step Guide
There are several convenient ways to check your Marriott Bonvoy points balance and review your account activity. We'll cover the two primary methods: using the official Marriott Bonvoy website and the mobile app.
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| How To Find Marriott Points |
Step 1: Accessing Your Marriott Bonvoy Account
The very first thing you need to do, no matter which method you choose, is to access your Marriott Bonvoy account. If you're new to the program, you'll need to join first – it's free and opens up a world of travel rewards!
Sub-heading: If You're on a Computer (Marriott.com)
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Open your web browser: Launch your preferred internet browser (Chrome, Firefox, Edge, Safari, etc.).
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Navigate to the Marriott website: Go to the official Marriott Bonvoy website:
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Locate the "Sign In" button: In the top right corner of the homepage, you'll typically see a "Sign In" or "Sign In or Join" button. Click on it.
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Enter your credentials: A sign-in window will appear. Enter your registered email address or Marriott Bonvoy Member Number and your password.
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Forgotten your password? Don't worry! There's usually a "Forgot Password?" link you can click to reset it. Follow the prompts.
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Forgotten your member number? Look for a "Look Up Member Number" link if you only remember your email.
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Click "Sign In": Once you've entered your details, click the "Sign In" button to log into your account.
Sub-heading: If You're on a Mobile Device (Marriott Bonvoy Mobile App)
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Download the Marriott Bonvoy App: If you haven't already, download the official Marriott Bonvoy app from your device's app store (App Store for iOS, Google Play Store for Android).
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Make sure it's the official app to avoid any security risks.
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Open the App: Tap the Marriott Bonvoy app icon on your device to launch it.
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Locate the "Sign In" option: The app will typically have a clear "Sign In" or "Log In" option on its home screen. Tap on it.
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Enter your credentials: Just like the website, you'll need to enter your email address or Marriott Bonvoy Member Number and your password.
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The app also provides options for forgotten passwords or member numbers if needed.
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Tap "Sign In": Confirm your details and tap "Sign In" to proceed.
Step 2: Locating Your Points Balance
Once you've successfully logged into your Marriott Bonvoy account, finding your points balance is incredibly straightforward.
QuickTip: Scan quickly, then go deeper where needed.
Sub-heading: On the Marriott Bonvoy Website
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Look for your name: After signing in, your name will appear in the top right corner of the webpage.
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Click on your name: A pop-up window or a drop-down menu will appear on the right side of the screen.
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View your points balance: Your current Marriott Bonvoy points balance will be prominently displayed within this pop-up or menu. It's usually labeled clearly as "Points Balance" or similar.
Sub-heading: On the Marriott Bonvoy Mobile App
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Main screen display: After logging into the Marriott Bonvoy Mobile App, your points balance is usually displayed directly on the main screen. It's designed to be easily visible.
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Navigate to "Account": If you don't see it immediately, or want to explore more account details, tap on the "Account" section, which is typically located at the bottom right corner of the app screen. Your points balance will be shown there.
Step 3: Reviewing Your Account Activity (Detailed History)
Knowing your current balance is great, but understanding how you earned and redeemed those points can be even more valuable. Marriott Bonvoy provides a detailed activity statement.
Sub-heading: On the Marriott Bonvoy Website
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From the pop-up/drop-down menu: After clicking your name (as in Step 2 for the website), look for an option labeled "Activity" or "Account Activity" within that pop-up menu. Click on it.
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Explore your transaction history: This will take you to a dedicated "Activity" page where you can see a detailed breakdown of your points earnings and redemptions.
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You can often apply filters to sort by date, type of activity (e.g., hotel stays, credit card earnings, redemptions), or specific properties. This is incredibly helpful for reconciliation or if you suspect missing points.
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Look for sections like: "Earned Points," "Redeemed Points," "Adjustments," and "Expires."
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Sub-heading: On the Marriott Bonvoy Mobile App
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Tap "Account": From the main screen, tap on the "Account" icon, usually found in the bottom navigation bar.
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Select "Account Activity": On the "Account" screen, you'll see an option like "View Account Activity" or simply "Activity." Tap this.
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Browse your transactions: The app will display your recent point transactions.
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Similar to the website, you can typically filter the activity to narrow down your search or see older transactions. This is super useful for tracking specific stays or promotions.
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Step 4: Understanding Your Points Activity
Once you're viewing your activity, take a moment to understand what you're seeing.
QuickTip: Scroll back if you lose track.
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Sub-heading: Key Information to Look For
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Date: When the points were earned or redeemed.
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Description: A brief explanation of the transaction (e.g., "Hotel Stay - The Ritz-Carlton, Dhule," "Marriott Bonvoy Credit Card Spend," "Points Redemption - Free Night Award").
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Points Earned/Redeemed: The number of points added to or deducted from your account.
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Running Balance: While not always explicitly shown for every line item, keeping an eye on the cumulative effect of transactions helps you track your overall balance changes.
Sub-heading: What if Points are Missing?
If you've completed a stay or a credit card statement has posted, and you don't see the corresponding points, don't panic!
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Give it some time: Points from hotel stays usually post within 48 business hours, but it can sometimes take up to 10 business days.
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Check your folio/receipt: Have your hotel folio or credit card statement handy, as you might need details from it.
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Report a Missing Stay: Both the website and the app usually have a "Report a Missing Stay" feature within the account activity section or help pages. This is the official way to claim points you believe you're owed. You'll typically need to provide details like the hotel, dates of stay, and reservation confirmation number.
Step 5: Proactive Point Management
Now that you know how to find your points, let's talk about keeping them safe and maximizing their value.
Sub-heading: Regularly Check Your Balance
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Make it a habit: Periodically logging in and checking your balance prevents surprises and helps you stay on top of any potential discrepancies. This is especially important if you have a lot of travel or credit card spending.
Sub-heading: Understand Point Expiration Policies
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Activity is Key: Marriott Bonvoy points do expire if there's no qualifying activity on your account for 24 consecutive months. Qualifying activity includes a paid stay, a points redemption, earning points through a co-branded credit card, or purchasing points.
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Set reminders: If you're not traveling frequently, consider making a small purchase on a Marriott Bonvoy credit card, redeeming a small number of points, or even buying a small amount of points to keep your account active. Don't let them vanish!
10 Related FAQ Questions
QuickTip: Reading regularly builds stronger recall.
Here are some quick answers to common questions about finding and managing your Marriott Bonvoy points:
How to check Marriott Bonvoy points expiration date?
While Marriott Bonvoy doesn't typically show a specific expiration date on your account summary, your points will expire if your account has no qualifying activity for 24 consecutive months. The best way to check is to review your "Account Activity" and note the date of your last qualifying transaction. If it's approaching 24 months, plan some activity!
How to find my Marriott Bonvoy member number?
Your Marriott Bonvoy member number is displayed on your account profile page on the website and within the mobile app after you sign in. You can also find it on any official Marriott Bonvoy email communications. If you're having trouble, use the "Look Up Member Number" option on the sign-in page.
How to report missing Marriott Bonvoy points from a stay?
Log into your Marriott Bonvoy account on the website or app, navigate to "Account Activity," and look for a "Report a Missing Stay" or similar link. You'll need details like the hotel name, dates of stay, and confirmation number.
How to see detailed Marriott Bonvoy points activity?
On the website, after signing in, click on your name in the top right, then select "Activity." In the mobile app, tap "Account" in the bottom right, then "Account Activity." Both will show a detailed list of your point transactions.
QuickTip: Stop scrolling, read carefully here.
How to combine Marriott Bonvoy accounts to see all points?
Marriott Bonvoy allows you to combine points from two different accounts under the same name. You'll usually find an option for "Combine Accounts" within your account management section on the website or by contacting Marriott Bonvoy Member Support.
How to use Marriott Bonvoy points for free nights?
Once you have enough points, you can use them to book free nights directly on the Marriott website or mobile app. When searching for hotels, select the "Use Points/Certificates" option.
How to earn more Marriott Bonvoy points?
You can earn points through hotel stays at Marriott properties, using Marriott Bonvoy co-branded credit cards, participating in promotions, dining at eligible restaurants, booking car rentals, and even shopping with partners.
How to transfer Marriott Bonvoy points to another member?
Marriott Bonvoy allows you to transfer points to another member, typically in increments of 1,000 points, up to a maximum of 100,000 points per year. This can be done via the "Share Your Points" tool on the Marriott website or by contacting Member Support.
How to reactivate expired Marriott Bonvoy points?
Generally, expired Marriott Bonvoy points cannot be reactivated once they've been forfeited due to inactivity. This is why it's crucial to perform qualifying activity every 24 months.
How to contact Marriott Bonvoy customer service for point inquiries?
You can find contact numbers for Marriott Bonvoy Member Support on the official Marriott website under the "Help" or "Contact Us" sections. They can assist with complex point inquiries, missing points, or account issues.
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