Are you tired of spending precious time navigating crowded aisles, waiting in long checkout lines, and lugging heavy grocery bags? What if I told you there's a simpler, more convenient way to get your groceries from Kroger? Welcome to the world of Kroger Pickup, formerly known as ClickList!
This comprehensive guide will walk you through every step of picking up your Kroger order, ensuring a smooth and stress-free experience. Let's dive in!
A Complete Guide to Effortless Grocery Shopping: How to Pick Up Your Kroger Order
Kroger's Pickup service is designed to save you time and energy by allowing you to shop online and then simply drive to your chosen store for a quick and easy pickup. It's a game-changer for busy individuals and families alike!
Step 1: Getting Started - Setting Up Your Kroger Digital Account
Ready to revolutionize your grocery routine? The very first step to enjoying the convenience of Kroger Pickup is to create or sign in to your Kroger digital account.
Sub-heading: Why a Digital Account is Essential
Your digital account is your gateway to online shopping, digital coupons, personalized offers, and fuel points. It's truly a one-stop shop for all things Kroger!
Sub-heading: Creating Your Account (If You Don't Have One)
Visit Kroger.com or Download the App: Head to the Kroger website (
www.kroger.com Locate "Sign In" / "Create Account": On the website, look for the "Sign In" button, usually in the top right corner. In the app, you'll be prompted to sign in or create an account upon launch.
Provide Your Information: Select "Create an Account" and fill in the required details, including your name, email address, and a strong password. You'll also be asked to link your Kroger loyalty card (such as Plus, Rewards, SooperCard, or Advantage cards) number, or create an alternative ID if you don't have one. This is crucial for applying digital coupons and earning rewards!
Confirm Your Account: You'll likely receive an email asking you to confirm your account by clicking a link. Once confirmed, you're all set to sign in!
Sub-heading: Signing In (If You Already Have an Account)
Simply use your existing email and password to log in. If you have trouble, there are usually "Forgot Password" options available.
Step 2: Choosing Your Store and Shopping Method
Now that you're logged in, it's time to tell Kroger where you want to pick up your goodies!
Sub-heading: Selecting Your Preferred Pickup Store
Enter Your Zip Code: On the Kroger website or app, you'll see an option to select your store, often located near the top of the page (e.g., "Pickup at" or "Change Store"). Enter your zip code or allow location services to find nearby stores.
Choose "Pickup": Make sure you select "Pickup" as your preferred shopping method.
Find Your Store: A list of Kroger stores in your area will appear. Select the one that's most convenient for you. Consider factors like proximity to your home or work, and their pickup hours.
Sub-heading: Browse and Adding Items to Your Cart
This is where the fun begins!
Search or Browse: You can use the search bar to find specific items on your grocery list, or browse by department (produce, dairy, meat, etc.).
Utilize "Buy Again": For returning customers, the "Buy Again" option is a fantastic time-saver, allowing you to quickly add frequently purchased items to your cart.
Keep an Eye on Stock: Items that are low in stock or out of stock will typically be marked, so you can adjust your choices if needed.
Special Instructions & Substitutions: As you add items, you'll often see options for "preferences" or "special instructions."
Allow Substitutions: This is highly recommended! If an item you selected is out of stock, allowing substitutions lets the Kroger associate pick a similar item for you (e.g., a different brand of the same product). You can specify your preference (best match, specific item, or no substitution) for each item.
Special Instructions: For items like produce or deli meats, you can add short, clear instructions (e.g., "2 green and 3 yellow bananas", or "thinly sliced turkey breast"). Keep it concise as the picker's handheld device has a small display.
Step 3: Checkout and Scheduling Your Pickup
You've filled your virtual cart; now it's time to finalize your order!
Sub-heading: Reviewing Your Cart
Access Your Cart: Click on your shopping cart icon (usually in the top right corner) to review all your selected items.
Apply Digital Coupons: Any digital coupons you've "clipped" (added to your digital account) will automatically apply to applicable items in your cart. This is one of the biggest perks of online ordering!
Confirm Substitutions: Double-check your substitution preferences for any items that might be out of stock.
Sub-heading: Choosing Your Pickup Time Slot
Select Date and Time: During the checkout process, you'll be prompted to select a one-hour pickup window that works for your schedule. Kroger typically allows you to schedule pickup times up to seven days in advance.
Flexibility is Key: If you have flexibility, sometimes picking a time later in the hour can mean less wait time, as the initial rush might have cleared.
Confirmation: You'll receive an electronic communication acknowledging receipt of your order, including the items and quantities, and an email reminding you of your pickup time.
Sub-heading: Payment Information
Accepted Payment Methods: Kroger Pickup primarily accepts credit, debit, and gift cards. Cash or checks are generally not accepted for online pickup orders.
SNAP EBT: Many Kroger locations now accept SNAP EBT payments for pickup orders. You'll typically choose "Add SNAP EBT Card" or "SNAP EBT at Pickup" during the payment option.
Estimated Total and Hold: You'll see an estimated total in checkout. Your bank or financial institution will place a hold on your account for this estimated amount. The final price may vary slightly due to coupons, substitutions, taxes, or weighted items. It's wise to have a secondary credit or debit card with you when you pick up, just in case of any issues with your primary payment method.
Step 4: Getting Notified and Heading to the Store
The anticipation builds! Kroger will keep you updated as your order is prepared.
Sub-heading: Order Status Updates
Email/Text Notifications: Kroger will send you email or text messages with updates on your order, letting you know when it's being processed, picked, and when it's ready for pickup.
"On My Way" Feature: For an even smoother experience, use the "On My Way" feature on the Kroger website or app (if available). This lets the store know you're en route and helps them prepare for your arrival. Turning on location services in the app can even notify associates automatically when you arrive!
Sub-heading: Arriving at the Store
Follow the Signs: As you approach the Kroger store, look for clear signage directing you to the "Pickup" or "Curbside Pickup" area. These areas usually have designated parking spots close to the store entrance.
Park in a Marked Spot: Pull into one of the clearly marked Kroger Pickup parking spaces.
Check In:
Scan QR Code: Many locations have a QR code on the sign in the pickup spot that you can scan with your smartphone to check in.
Call the Provided Number: If there's no QR code, or if you prefer, call the phone number displayed on the sign in the pickup area. State your name and parking spot number. Sometimes, these lines can be busy, so if you have trouble reaching someone, try calling the main store number and asking for the Pickup department.
Step 5: Receiving Your Order and Finalizing
The moment of truth! Your groceries are almost in your car.
Sub-heading: The Pickup Experience
Stay in Your Vehicle: A friendly Kroger associate will bring your order out to your car. For safety and efficiency, please remain in your vehicle while they are present at curbside.
Trunk/Back Seat Access: Open your trunk or a back door so the associate can easily load your groceries without needing to touch your vehicle.
Reviewing Substitutions: The associate will inform you of any substitutions that were made. You are not obligated to accept substitutions! If you don't want a substituted item, simply tell the associate, and they will remove it from your order and your bill. Your bill is not finalized until this point.
Paper Coupons: If you have any valid paper coupons, lay them in your trunk or back seat where the associate can easily see and retrieve them.
Receipt: Your receipt, reflecting any changes due to substitutions or coupons, will be left in your car (often in the same spot as your coupons).
Sub-heading: Age-Restricted Items
If your order includes age-restricted items like alcoholic beverages or tobacco products, you will need to present a valid government-issued photo identification to the associate for age verification.
Step 6: Enjoy Your Groceries!
That's it! You're all set. Drive home and enjoy the convenience of your freshly picked groceries, all without stepping foot inside the store.
10 Related FAQ Questions about Kroger Pickup
How to: Create a Kroger Digital Account?
Go to Kroger.com or download the Kroger app, click "Sign In" then "Create an Account," and follow the prompts to enter your details and link your loyalty card.
How to: Find the Pickup Area at Kroger?
Look for clear signage around the store exterior that says "Pickup" or "Curbside Pickup." There will be designated parking spots marked for online order pickup.
How to: Notify Kroger You've Arrived for Pickup?
Either scan the QR code on the pickup parking spot sign with your smartphone, or call the phone number provided on the sign and tell them your name and parking spot number. Using the "On My Way" feature in the app is also helpful.
How to: Allow or Decline Substitutions for My Order?
When shopping online, look for the "preferences" or "allow substitutions" option next to each item in your cart. You can set it to "best match," "specific item," or "no substitution." When picking up, the associate will review substitutions with you, and you can decline any you don't want.
How to: Change My Pickup Time or Location After Placing an Order?
Unfortunately, once your order is placed, you generally cannot change the pickup time or location. You would need to cancel the existing order and place a new one.
How to: Pay for My Kroger Pickup Order?
You pay online using a credit, debit, or gift card during the checkout process. Many locations also accept SNAP EBT payments online. Cash and checks are typically not accepted for pickup orders.
How to: Use Paper Coupons with My Kroger Pickup Order?
Bring your valid paper coupons with you to the store and give them to the Kroger associate when they bring your order out to your car.
How to: Track the Status of My Kroger Pickup Order?
Kroger will send you email or text updates. You can also check the status of your order by logging into your digital account on the Kroger website or app under "My Purchases" or "Order History."
How to: Handle Missing or Incorrect Items in My Pickup Order?
If you notice any missing or incorrect items at the time of pickup, inform the associate immediately. If you discover an issue after leaving, contact Kroger Customer Service (1-800-KROGERS) or use their online help center.
How to: Cancel a Kroger Pickup Order?
You can cancel an existing order through your Kroger digital account under "My Purchases" as long as the shopper has not yet started picking the order. Once picking has begun, the order generally cannot be canceled.
