Kroger, and its family of stores, offers fantastic savings and rewards through its Kroger Plus Card program. If you're looking to unlock exclusive digital coupons, earn fuel points, and participate in community rewards, linking your Kroger Plus Card to your online account is the essential first step. This guide will walk you through the entire process, ensuring you don't miss out on any of the benefits!
Ready to start saving? Let's get your Kroger Plus Card connected!
Step 1: Accessing the Kroger Website
The journey to digital savings begins online.
Open Your Web Browser: Grab your laptop, desktop, or even your tablet. Open your preferred web browser (Chrome, Firefox, Safari, Edge, etc.).
Navigate to the Kroger Website: In the address bar, type in
www.kroger.comand press Enter. This will take you to the main Kroger website. Ensure you're on the official Kroger site to protect your personal information.
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| How To Add A Kroger Plus Card To My Account |
Step 2: Signing In or Creating Your Digital Account
This is where you'll either log in to an existing account or set up a brand new one.
Sub-heading 2.1: For Existing Kroger Digital Account Holders
If you already have a Kroger digital account but haven't linked your physical card yet:
Locate the "Sign In" Button: Look for a "Sign In" or "My Account" link, usually located in the top right corner of the homepage. Click on it.
Enter Your Credentials: You'll be prompted to enter your email address and password associated with your Kroger digital account.
Click "Sign In": Once you've entered your details, click the "Sign In" button to access your account dashboard.
Tip: Jot down one takeaway from this post.
Sub-heading 2.2: For New Kroger Digital Account Users
If you're new to Kroger's online platform:
Locate the "Register" or "Create an Account" Button: Similar to the "Sign In" button, you'll find a "Register" or "Create an Account" option in the top right corner. Click this to begin the registration process.
Provide Your Information: You'll be asked to provide some basic details, including:
Your Email Address: This will be your primary username.
Create a Password: Choose a strong, secure password that you'll remember. It typically needs to be at least 6 digits long and contain at least 1 number.
Enter Your Zip Code: This helps Kroger locate stores near you.
Select Your Favorite Store: Choose your preferred Kroger or Kroger Family of Stores location. This helps personalize your deals and offers.
Agree to Terms and Conditions: Read through the terms and conditions and check the box to agree.
Click "Create Account": Once all information is entered, click the "Create Account" button.
Email Verification: Kroger will send a confirmation email to the address you provided. It's crucial to check your inbox (and sometimes your spam/junk folder!) for this email. Click the verification link within the email to activate your new digital account. You won't be able to proceed without this step.
Step 3: Linking Your Kroger Plus Card to Your Account
Now for the main event! This is where you connect your physical card to your digital profile.
Navigate to "My Account": Once you're signed in to your digital account, look for "My Account" or "Account Settings" on the page. This is often accessible from a dropdown menu after clicking your name or a profile icon.
Find the "Plus Card" or "Shopper's Card" Section: Within your account settings, you'll need to locate a section dedicated to your loyalty card. This might be labeled "Plus Card & Alt IDs," "Shopper's Card," or similar.
Enter Your Kroger Plus Card Number: You'll see a field to enter your Kroger Plus Card number.
Where to Find It: This is a 12-digit number located on the back of your physical Kroger Plus Card, usually below the barcode. Make sure to enter all digits correctly, with no spaces or dashes.
Using Your Alt ID (Phone Number): If you typically use your phone number at checkout instead of a physical card (your "Alternate ID"), you might be able to enter that 10-digit number here instead. Often, your phone number is already linked if you provided it when you initially signed up for a card in-store.
Confirm and Save: After entering your card number, click "Save" or "Confirm" to link it to your account.
Verification (if necessary): In some cases, Kroger might ask for additional verification, such as the last name and ZIP code associated with the card, to confirm you are the correct cardholder. Ensure this information matches what Kroger has on file for your card.
Step 4: Exploring Your Linked Account Benefits
Congratulations! Your Kroger Plus Card is now successfully linked to your digital account. Here's what you can now do:
Digital Coupons: Browse and load digital coupons directly to your linked card. When you swipe your card or use your Alt ID at checkout, these savings will automatically apply. No more clipping!
Fuel Points: Track your fuel points balance and see how much you've saved on gas. You'll earn fuel points on eligible grocery purchases, which can be redeemed at Kroger Fuel Centers and participating Shell stations.
Shopping Lists: Create and manage your shopping lists online or through the Kroger app.
Purchase History: View your past purchases, which can be helpful for budgeting or reordering favorite items.
Personalized Offers: Receive special offers and promotions tailored to your shopping habits.
Community Rewards: If you participate in Kroger's Community Rewards program (where a portion of your spending goes to a chosen non-profit), your linked card ensures your purchases count towards your organization. You may need to specifically enroll in this program within your account settings.
Step 5: Troubleshooting Common Issues
While the process is generally smooth, you might encounter a hiccup or two. Here are some common issues and how to address them:
Tip: Every word counts — don’t skip too much.
"Card number already associated with another account": This often means your card was previously linked to a different email address or another household member's account. Contact Kroger Customer Service (details below) for assistance. They can help unlink it or merge accounts.
"Invalid Shopper's Card number": Double-check that you've entered the 12-digit number correctly, with no extra spaces or characters.
"Card has not been used in any store yet": If you just got a new physical card, you might need to use it once in-store before you can link it online.
Forgotten Password: Use the "Forgot Password" link on the sign-in page to reset it.
Confirmation Email Not Arriving: Check your spam or junk mail folder. Some email providers can delay or miscategorize these emails. You can also try adding Kroger to your safe senders list.
Need Further Assistance?
If you're still facing challenges, don't hesitate to reach out to Kroger's customer service:
Phone: Call 1-800-KRO-GERS (1-800-576-4377). Their customer service hours are generally Monday through Friday, 9:00 AM to 9:00 PM EST.
Online Help Center: Visit the Kroger Help Center on their website for extensive FAQs and support articles.
10 Related FAQ Questions
How to find my Kroger Plus Card number?
Your Kroger Plus Card number is a 12-digit number located on the back of your physical card, usually below the barcode. If you don't have the physical card, you can call Kroger Customer Service at 1-800-576-4377 and select option 4 to get your number.
How to use my phone number as my Kroger Plus Card?
When you created your Kroger Plus Card, you likely provided a 10-digit phone number. This phone number acts as your "Alternate ID" (Alt ID) and can be entered at checkout instead of swiping your physical card to receive benefits.
QuickTip: Slow down when you hit numbers or data.
How to get a new Kroger Plus Card if I lost mine?
You can request a new physical Kroger Plus Card at the customer service desk of any Kroger store. Alternatively, you can often create a virtual card number directly through the online registration process if you're creating a new digital account.
How to check my Kroger Fuel Points balance?
Once your Kroger Plus Card is linked to your digital account, you can log in to
How to load digital coupons to my Kroger Plus Card?
Log in to your Kroger digital account on the website or app. Browse the "Digital Coupons" section, click on the coupons you want, and then click "Load to Card." The coupons will automatically link to your Kroger Plus Card.
How to change my preferred Kroger store?
Tip: Pause if your attention drifts.
Log in to your Kroger digital account. Go to "My Account" or "Account Settings." There should be an option to "Edit" or "Update Your Store and Communication Preferences" where you can select a new preferred store by entering a zip code.
How to link multiple Kroger Plus Cards to one household account?
Kroger offers household Shopper's Card account linking to combine coupons, Fuel Points, and rewards. You'll typically need to call Kroger Customer Service at 1-800-576-4377 to have them link multiple cards under the same household address.
How to update my personal information on my Kroger account?
Log in to your Kroger digital account and navigate to "My Account." You should find options to "Update Your Profile," "Update Your Address Book," or manage other personal details.
How to participate in Kroger Community Rewards?
After linking your Kroger Plus Card to your digital account, log in and go to the "Community" section, then "Community Rewards." You'll be able to search for and select your preferred non-profit organization to support with your purchases.
How to troubleshoot if my Kroger Plus Card isn't scanning?
First, ensure you are using the correct card or entering the correct Alt ID. If the issue persists, your card might be damaged, or there might be an issue with the store's scanner. Try using your Alt ID (phone number) if the card isn't scanning, or visit the customer service desk in-store. If it's an ongoing issue, contact Kroger Customer Service.
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