Ready to update your Kroger Plus Card on the app and unlock all those fantastic savings and fuel points? You're in the right place! It can sometimes feel a bit like a maze navigating app settings, but we'll get you through it step-by-step. Let's dive in and ensure your Kroger shopping experience is as rewarding as possible!
How to Change Your Kroger Plus Card on the App: A Comprehensive Guide
Keeping your Kroger Plus Card information up-to-date in the app is crucial for maximizing your savings, earning fuel points, and accessing personalized deals. Whether you've received a new card, your old one expired, or you simply want to link a different card to your account, this guide will walk you through the process.
Step 1: Gather Your Essentials & Open the App
Before we begin, let's make sure you have everything you need. This will make the process much smoother!
Your New Kroger Plus Card (if applicable): Have the physical card handy, especially if it's a new one. You'll need the 12-digit number from the back.
Your Kroger Digital Account Login: This is your email address and password for your Kroger online account.
Your Smartphone: Of course, with the Kroger app already installed!
Now, let's get started:
Open the Kroger App: Locate the Kroger app icon on your smartphone and tap to open it.
Log In to Your Account: If you're not already logged in, enter your email address and password. If you've forgotten your password, use the "Forgot Password?" option to reset it. It's vital to be logged into the correct digital account that you wish to update.
Step 2: Navigate to Your Account Settings
Once you're successfully logged into the app, we need to find the section where your Plus Card information is stored.
Locate the Menu Icon: Typically, this is represented by three horizontal lines (often called a "hamburger" menu) in the top left or top right corner of the app screen. Tap on it.
Select "My Account" or "Account Settings": From the menu that slides out, look for an option like "My Account," "Account," or "Account Settings." Tap on this. This is your personal hub within the Kroger app.
Step 3: Finding Your Plus Card Information
Within your account settings, you'll find various details related to your Kroger profile. We're looking specifically for the Kroger Plus Card section.
Scroll and Find "Plus Card" or "Shopper's Card": As you scroll down your account page, you should see a section dedicated to your loyalty card. It might be labeled "Plus Card," "Shopper's Card," or something similar.
Look for an "Edit" or "Manage" Option: Next to your current Plus Card information (or if it's blank), there should be an option to "Edit" or "Manage" the card details. This is the gateway to changing your card.
Step 4: Updating Your Kroger Plus Card Number
This is the core step where you'll enter the new card details.
Enter the New Card Number: You will likely see a field where your current (or previous) Plus Card number is displayed. Carefully delete the existing number and then enter the 12-digit number from the back of your new Kroger Plus Card. Double-check for accuracy!
Confirm Changes: After entering the new number, look for a "Save," "Update," or "Confirm" button. Tap this to apply your changes. Failing to save will mean your updates won't stick.
Sub-heading: What if I use my Phone Number (Alternate ID)?
Many Kroger shoppers use their phone number as an "Alternate ID" instead of swiping a physical card. If this is your primary method, you might not see an explicit "Plus Card" field to edit, but rather an "Alternate ID" field.
Updating your Alternate ID: If you've obtained a new physical card and wish to link it to your existing phone number, some users have reported that updating their Alternate ID on the app or website can sometimes help sync the new physical card. However, the most reliable method for truly changing the linked Plus Card number when using an Alternate ID is often through the Kroger website or by contacting customer service directly (more on this below). The app primarily focuses on the Alternate ID itself.
Step 5: Verify Your Changes
It's always a good idea to confirm that your changes have been successfully implemented.
Revisit Your Account Settings: Go back to the "My Account" section and check the "Plus Card" or "Shopper's Card" information. It should now display your newly entered card number.
Check for Digital Coupons: A good way to test if your card is correctly linked is to try loading a digital coupon. If the coupon successfully attaches to your account, it's a strong indicator that your Plus Card is linked.
Consider a Test Transaction (Optional but Recommended): The ultimate verification is to use your card (or Alt ID) during your next Kroger purchase and confirm that your savings and fuel points are applying correctly.
Important Considerations and Troubleshooting
Website vs. App: While the app allows for some card management, sometimes the Kroger website (
www.kroger.com Customer Service is Your Friend: If you encounter any issues, error messages, or simply can't find the option you're looking for, don't hesitate to contact Kroger Customer Service. They can often make these changes on their end or guide you through a specific process. Their number is typically 1-800-KRO-GERS (1-800-576-4377).
One Card Per Digital Account: Generally, each Kroger digital account is linked to one primary Plus Card number. If you're trying to link a card that's already associated with another digital account (perhaps a family member's), you might encounter an error.
Physical Card vs. Digital Account: Remember that your physical Kroger Plus Card is a way to access your digital account's benefits. The digital account is where all your personalized offers, digital coupons, and fuel points are stored. Changing the card number effectively tells Kroger which physical card (or Alt ID) should be used to access that specific digital account.
Frequently Asked Questions (FAQs)
How to Check My Current Kroger Plus Card Number on the App?
You can typically find your current Kroger Plus Card number by navigating to the "My Account" or "Account Settings" section within the Kroger app and looking for the "Plus Card" or "Shopper's Card" details. There might be a "View Card Details" option.
How to Link a Brand New Kroger Plus Card to an Existing Digital Account?
The best way to link a brand new physical Kroger Plus Card to an existing digital account is usually through the Kroger website (kroger.com). Log in, go to "My Account," find the "Plus Card" section, and there should be an option to add or update your card number.
How to Get a Kroger Plus Card if I Don't Have One?
You can get a Kroger Plus Card at any Kroger store's customer service desk. You can also create a digital account online or through the app, and a virtual card number (often your phone number, or an Alternate ID) will be assigned to you.
How to Use My Phone Number as My Kroger Plus Card?
When you create a Kroger digital account, you're usually prompted to enter a 10-digit Alternate ID, often your phone number. You can then use this phone number at checkout instead of a physical card. Ensure it's linked to your digital account in the app's "My Account" settings.
How to Troubleshoot If My Digital Coupons Aren't Loading to My Card?
First, ensure your Kroger app is updated. Then, verify your Plus Card is correctly linked in "My Account." If problems persist, try clearing the app's cache (in your phone's settings), uninstalling and reinstalling the app, or contacting Kroger Customer Service.
How to Find My Kroger Plus Card Number If I Lost the Physical Card?
If you've lost your physical card, your Kroger Plus Card number is usually associated with your digital account. Log into the Kroger app or website, go to "My Account," and you should be able to view your card number there. If you only used an Alternate ID (phone number), you can continue to use that.
How to Update My Name or Address Associated with My Kroger Account?
You can typically update your personal information like name or address within the "My Account" or "Account Settings" section of the Kroger app or website. Look for "Personal Information" or "Profile" sections to make these changes.
How to Change My Preferred Kroger Store in the App?
To change your preferred store, open the Kroger app, and usually on the home screen or in the main menu, you'll see your current store location displayed. Tap on this to search for and select a new preferred store.
How to Contact Kroger Customer Service for Plus Card Issues?
You can contact Kroger Customer Service by calling 1-800-KRO-GERS (1-800-576-4377). You can also find a "Contact Us" section on the Kroger website for email or chat options.
How to Ensure My Fuel Points are Accumulating Correctly?
After making purchases, check your fuel point balance in the Kroger app, usually accessible from the home screen or "My Account" section. Ensure you're always scanning your Plus Card or entering your Alternate ID at checkout to earn points. If discrepancies arise, contact Kroger Customer Service with your receipt details.
