It's a common scenario: you've got a new Kroger Plus Card, maybe because your old one was lost, damaged, or you simply prefer a fresh start. And now you want to make sure all those sweet, sweet savings and fuel points are linked to your Kroger app. Don't worry, it's a straightforward process, and we're here to guide you every step of the way!
Let's dive in and get that new card connected so you can continue enjoying all the benefits of being a Kroger shopper.
How to Add Your New Kroger Plus Card to the App: A Comprehensive Guide
Connecting your new Kroger Plus Card to your existing Kroger app account is crucial for maximizing your savings, tracking your fuel points, and using digital coupons. This guide will walk you through the process, ensuring you don't miss a beat.
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| How To Add New Kroger Plus Card On App |
Step 1: Gather Your Essentials and Get Ready!
Before we even touch the app, let's make sure you have everything you need. This will make the entire process much smoother.
Your New Kroger Plus Card: This might seem obvious, but have it physically in front of you. You'll need the 12-digit number (or sometimes 11 or 13, starting with 4) printed on the back.
Your Smartphone with the Kroger App Installed: Ensure your app is updated to the latest version for the best experience. If you don't have it, download it from your app store (Google Play Store for Android, Apple App Store for iOS).
Your Kroger Digital Account Credentials: This is the email address and password you use to log into your Kroger account online or in the app. If you've forgotten them, don't fret – there are recovery options.
Have all that ready? Excellent! Let's move on to the next step.
Step 2: Accessing Your Kroger Account
The first real step is to open the Kroger app and sign in.
Sub-heading 2.1: Opening the Kroger App
Launch the Kroger App: Find the Kroger app icon on your phone's home screen or in your app drawer and tap it to open.
QuickTip: Read in order — context builds meaning.
Sub-heading 2.2: Signing In to Your Account
Locate the Sign-In/Account Section: Typically, when you open the app, you'll see an option to "Sign In" or "My Account." Tap on this.
Enter Your Credentials: Input your registered email address and password. If you have Face ID or Touch ID enabled, you might be able to log in even faster!
Troubleshooting Login Issues:
Forgot Password? Most apps have a "Forgot Password" link. Tap this and follow the prompts to reset your password via email.
No Digital Account Yet? If you've never created a digital account, you'll need to do that first. You can usually find a "Create Account" or "Sign Up" option. During this process, you'll be prompted to either link an existing Kroger Plus Card or create a virtual one (often using your phone number as an "Alternate ID").
Once you're successfully logged in, you'll be on your account's main dashboard.
Step 3: Navigating to Your Loyalty Card Information
Now that you're in your account, you need to find the section where your loyalty card details are managed.
Sub-heading 3.1: Finding the Account Settings
Look for "My Account" or "Settings": Within the app, there's usually a "My Account" or "Settings" section. This might be accessible through a menu icon (often three horizontal lines, a "hamburger" menu) or a profile icon. Tap on it.
Browse Account Options: Once in "My Account," you'll see various options like "Profile," "Payment Methods," "Digital Coupons," and crucially, something related to your "Shopper's Card," "Loyalty Card," or "Plus Card."
Step 4: Adding or Updating Your Plus Card Number
This is the core step where you'll input your new card details.
Sub-heading 4.1: Locating the Card Management Option
Identify Card Link/Update: Look for an option that says "Add Shopper's Card," "Manage Shopper's Card," "Link Card," or similar. Tap on it.
Sub-heading 4.2: Entering Your New Card Number
Tip: Each paragraph has one main idea — find it.
Input the 12-Digit Number: You'll typically be prompted to enter your Kroger Plus Card number. Carefully type in the full 12-digit number from the back of your new physical card. Double-check for any typos!
Confirm and Save: After entering the number, there will be a "Save," "Link," or "Confirm" button. Tap this to finalize the process.
What if I'm prompted for an Alternate ID? If you've always used your phone number at checkout, that's your Alternate ID. You might be asked to associate your new physical card with this existing Alternate ID. If you've never had an Alt ID or want to create one, you can usually do that here as well.
Step 5: Verifying Your Linked Card
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It's always a good idea to confirm that your new card has been successfully linked.
Sub-heading 5.1: Checking Your Account Details
Return to "My Account": Go back to the main "My Account" section of the app.
Review Your Shopper's Card Information: The app should now display the details of your newly linked Kroger Plus Card. You might see the last few digits of the card number, or a confirmation message.
Sub-heading 5.2: Testing Your New Card (Optional, but Recommended!)
Check Digital Coupons: Try to "clip" a digital coupon in the app. If it allows you to, and you see it successfully added to your card, that's a good sign!
View Fuel Points: Your fuel points balance should reflect any points accumulated with your new card (or combined from your old one if Kroger automatically merged them).
Kroger Pay: If you use Kroger Pay, your new card details should automatically be integrated for seamless checkout.
And just like that, your new Kroger Plus Card is now fully integrated with your app! You're all set to enjoy discounts, earn fuel points, and manage your shopping with ease.
10 Related FAQ Questions
Here are some frequently asked questions about managing your Kroger Plus Card and app, all starting with "How to":
How to check my Kroger Plus Card number?
Tip: Reading carefully reduces re-reading.
You can usually find your Kroger Plus Card number on the back of your physical card. If you don't have the physical card, you can often find it within the Kroger app under your "My Account" or "Shopper's Card" section, or by calling Kroger Customer Service at 1-800-KROGERS (1-800-576-4377).
How to get a new physical Kroger Plus Card if I lost mine?
You can visit the customer service desk at any Kroger store, and they can usually provide you with a new physical card on the spot. They can also help link it to your existing digital account so you don't lose any rewards.
How to merge my old Kroger Plus Card points with a new one?
When you link a new physical card to an existing digital account, Kroger's system typically merges your points and rewards automatically. If you're concerned, you can always contact Kroger Customer Service to ensure your accounts are properly combined.
How to use my phone number as my Kroger Plus Card?
When you create a digital account, you'll often have the option to use your phone number as an "Alternate ID." At checkout, simply provide this phone number instead of swiping a physical card.
How to find my digital Kroger Plus Card in the app?
Once you're logged into the Kroger app, navigate to "My Account" or the "Wallet" section. You should see a digital barcode representation of your Kroger Plus Card that can be scanned at checkout.
Tip: A slow, careful read can save re-reading later.
How to un-link a Kroger Plus Card from my app?
While you generally can't "un-link" a card directly within the app, you can often replace it with a new card. If you need to completely disassociate a card or have multiple linked cards, it's best to contact Kroger Customer Service for assistance.
How to add a family member's Kroger Plus Card to my app?
The Kroger app is typically designed to link one primary loyalty card per digital account. However, household members living at the same address can often share benefits if their cards are linked to the same primary account or if an authorized signer is added to certain credit card accounts (like the Kroger Rewards World Elite Mastercard). For specific household sharing, it's best to consult Kroger's official guidelines or customer service.
How to ensure my new card benefits are applying?
After linking your new card, check your digital coupons within the app to see if they're still clipped and available. Also, monitor your fuel point balance after your next purchase. If you see your discounts and points accumulating, your new card is working!
How to fix an error when adding my new Kroger Plus Card?
Double-check the card number you entered for any typos. Ensure your app is updated. If the issue persists, try logging out and back into the app, or contacting Kroger Customer Service with the specific error message you're receiving.
How to use Kroger Pay with my new Plus Card?
Once your new Kroger Plus Card is successfully linked to your digital account in the app, Kroger Pay will automatically use the loyalty benefits associated with that card. Simply set up Kroger Pay with your preferred payment method, and your loyalty benefits will apply seamlessly when you scan the QR code at checkout.
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