Do you find yourself forgetting your Kroger Plus Card at home, or fumbling through your wallet at checkout? Imagine a world where all your savings and fuel points are just a phone number away! That's the magic of a Kroger Alt ID. It's essentially a virtual version of your Kroger Plus Card, making your shopping experience smoother and ensuring you never miss out on those valuable discounts and rewards.
This comprehensive guide will walk you through every step of getting your very own Kroger Alt ID, ensuring you unlock all the benefits Kroger has to offer. So, are you ready to simplify your savings? Let's dive in!
The Power of the Kroger Alt ID: Why You Need One
Before we get to the "how-to," let's quickly understand why a Kroger Alt ID is so beneficial. It's not just about convenience; it's about maximizing your savings.
Effortless Savings at Checkout: No more digging for your physical card. Just enter your Alt ID (typically your phone number) on the keypad, and all your digital coupons and loyalty benefits are automatically applied.
Fuel Point Redemption Made Easy: Accumulate fuel points with every eligible purchase. Your Alt ID allows you to redeem these points directly at Kroger Fuel Centers or participating Shell locations, helping you save big at the pump.
Seamless Digital Coupon Clipping: Link your Alt ID to your digital account, and you can easily clip digital coupons online or through the Kroger app. These coupons are then automatically applied when you use your Alt ID in-store.
Community Rewards Participation: Many community organizations partner with Kroger for their Community Rewards program. Your Alt ID is crucial for ensuring your purchases contribute to your chosen charity.
Access to Your Shopping History and Preferences: Your Alt ID is tied to your digital account, allowing you to track your purchases, manage your shopping lists, and view your fuel point balance directly through the Kroger app or website.
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| How To Get A Kroger Alt Id |
Step 1: Do You Have a Kroger Plus Card or a Digital Account Already? Let's Find Out!
This is the very first and most important step. Many people already have a Kroger Plus Card, even if they don't realize it, or an existing digital account. Let's figure out where you stand.
Option A: "Yes, I have a physical Kroger Plus Card."
Great! This means you're halfway there. Your physical card has a unique number that is the foundation for your Alt ID. Skip to Step 2.
Option B: "Yes, I have a Kroger.com digital account."
Excellent! If you've ever ordered groceries online for pickup or delivery, or clipped digital coupons, you likely have a digital account. Your Alt ID may already be linked, or you'll just need to verify it. Proceed to Step 2.
Option C: "No, I don't have either a Kroger Plus Card or a digital account."
No problem at all! You're starting fresh, which is perfectly fine. We'll guide you through creating everything from scratch. Jump ahead to Step 2.1.
Step 2: Creating Your Kroger Digital Account (If You Don't Have One) or Linking Your Card
This is where the magic truly begins! Your Alt ID is intrinsically linked to your Kroger digital account.
Step 2.1: Registering for a New Kroger Digital Account (If you're new to Kroger's online world)
If you chose Option C in Step 1, this is for you.
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Visit the Kroger Website or Download the App:
Open your web browser and go to
www.kroger.com Alternatively, download the Kroger mobile app from your device's app store (available for iOS and Android). The app offers a fantastic user experience for managing your account and coupons.
Locate the "Register" or "Create an Account" Button:
On the website, you'll usually find this at the top right corner.
In the app, it will be prominently displayed when you first open it.
Enter Your Information:
You'll be prompted to provide an email address, create a strong password, enter your ZIP code, and select your favorite store.
Pay close attention here: You'll also be given the option to either "Enter your Shopper's Card number" or "Create a new Alt ID to use in store."
If you want to use your phone number as your Alt ID: Choose "Create a new Alt ID" and enter your 10-digit phone number. This is the most common and convenient method. Ensure it's a number you'll easily remember at checkout. Kroger generally recommends using your mobile phone number.
If you'd prefer a different 10-digit number: You can enter any 10-digit number as long as it's not already in use and doesn't start with "0".
Agree to Terms and Conditions: Read through them and check the box to agree.
Create Account: Click the "Create Account" button.
Account Activation (Check Your Email!): Kroger will send an email to the address you provided to activate your account. Open this email and click the link within the body of the email to complete the activation process. This is a crucial step!
Step 2.2: Linking Your Existing Kroger Plus Card to Your Digital Account (If you have a card but no digital account)
If you chose Option A in Step 1, follow these steps:
Visit the Kroger Website or Download the App: Go to
www.kroger.com Sign In or Register: If you don't have a digital account, choose "Register." If you have one but haven't linked your card, sign in.
During Registration (if new): You'll be prompted to enter your existing 12-digit Kroger Plus Card number. Enter it carefully. This will link your physical card to your new digital account.
If you already have a digital account:
Sign in to your Kroger digital account.
Navigate to "My Account" or "Profile Information" (usually found in the top right corner of the website or in the app's menu).
Look for a section related to "Shopper's Card" or "Plus Card."
Select "Edit" or "Add Card" and enter your 12-digit Kroger Plus Card number.
Important: If you've been using a phone number at the register that isn't formally linked as your Alt ID, you might need to call Kroger Customer Service (1-800-KRO-GERS or 1-800-576-4377) to retrieve your actual 12-digit card number to link it.
Step 2.3: Verifying/Creating Your Alt ID within an Existing Digital Account (If you already have a digital account)
If you chose Option B in Step 1, this step confirms or sets up your Alt ID.
Sign In to Your Kroger Digital Account: Access your account via
www.kroger.com Go to "My Account" or "Profile Information":
Locate "Shopper's Card Number" or "Plus Card":
You should see your linked 12-digit Kroger Plus Card number here.
If you don't see a 10-digit Alt ID associated, or want to change it, look for an option to "Edit" or "Add/Change Alt ID."
You can then create a new 10-digit Alt ID. Most people choose their mobile phone number for ease of recall. Ensure it's a unique 10-digit number not already in use.
Save Your Changes: Make sure to save any updates you've made.
Step 3: Confirmation and Understanding Your Alt ID
Once you've completed the registration or linking process, your Alt ID is officially set up!
Confirmation: You should receive a confirmation message on the website or app.
Your Alt ID is usually your 10-digit phone number that you provided during registration or linked later. This is the number you'll now use at the checkout.
Remember: Your digital account, Shopper's Card (physical), and Alt ID are all connected. You can use any of these to access your free member benefits, including digital coupons and fuel points.
Step 4: Putting Your Alt ID to Use!
Now that you have your Kroger Alt ID, it's time to enjoy the benefits!
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Step 4.1: At the Checkout
Inform the Cashier: When checking out, simply tell the cashier you have a Kroger loyalty account.
Enter Your Alt ID: The cashier will prompt you to enter your 10-digit Alt ID (your phone number) on the keypad.
Watch the Savings Roll In: All your clipped digital coupons and loyalty discounts will be automatically applied to your purchase. Your receipt will even show "ecpn" next to items where a digital coupon was applied.
Step 4.2: Redeeming Fuel Points
At the Pump: When at a Kroger Fuel Center or participating Shell station, you'll be prompted to enter your loyalty information.
Enter Your Alt ID: Enter your 10-digit Alt ID.
Select Your Fuel Point Redemption: The system will show you your available fuel points, and you can select how many you wish to redeem for a discount per gallon.
Step 4.3: Managing Your Account and Coupons Online/App
Sign In: Log in to your Kroger digital account on
www.kroger.com Clip Coupons: Browse and "clip" digital coupons directly to your Alt ID.
Track Fuel Points: View your current fuel point balance and see your earning history.
Manage Shopping Lists: Create and manage shopping lists, which can be easily used in-store with your Alt ID.
Community Rewards: If you participate in Community Rewards, you can verify or change your chosen organization in your account settings.
Troubleshooting Common Alt ID Issues
While the process is generally smooth, sometimes you might encounter minor hiccups.
"The Alt ID entered is not valid."
Double-check the number you're entering. Ensure it's exactly 10 digits and the correct one associated with your account.
Verify your Alt ID in your digital account online. It's possible you mistyped it during initial setup.
Contact Kroger Customer Service. Their team can help verify or reset your Alt ID if needed.
"Digital coupons aren't applying."
Ensure the coupons were "clipped" to your account. You must actively clip them before purchase.
Verify you're purchasing the exact qualifying item. Sometimes, slight variations (e.g., size, flavor) can prevent the coupon from applying.
Check the coupon's expiration date.
Confirm your Alt ID was entered correctly at checkout.
If issues persist, speak to a store manager or contact Kroger Customer Service.
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions to help you further:
How to use my Kroger Alt ID at checkout if I forget it?
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If you forget your Alt ID at checkout, you can ask the cashier if they can look up your account using your last name and ZIP code, although it's always best to have your Alt ID (phone number) ready. Alternatively, you can always use your physical Kroger Plus Card if you have it with you.
How to change my Kroger Alt ID after it's set up?
You can usually change your Alt ID by logging into your Kroger digital account online or through the mobile app. Navigate to "My Account" or "Profile Information," find the "Shopper's Card" or "Plus Card" section, and look for an option to "Edit" or "Change Alt ID." Enter your new 10-digit number and save the changes.
How to link multiple Kroger Plus Cards to one digital account?
Typically, one digital account is linked to one primary Kroger Plus Card number and associated Alt ID. If you have multiple cards in a household, you might be able to link them for shared benefits by contacting Kroger Customer Service, as they often allow household accounts to be combined to maximize savings and fuel points.
How to check my Kroger Fuel Points balance using my Alt ID?
You can check your Kroger Fuel Points balance by logging into your digital account on the Kroger website (
How to redeem digital coupons if I only have a physical Kroger Plus Card and no Alt ID?
If you only have a physical Kroger Plus Card and no Alt ID, you can still redeem digital coupons by first creating a digital account and linking your physical card to it. Once linked, you can clip coupons online or via the app, and they will apply when you swipe your physical card at checkout.
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How to ensure my Kroger Alt ID contributes to my chosen Community Rewards organization?
To ensure your Alt ID contributes to Community Rewards, sign in to your Kroger digital account. Go to "My Account," then find the "Community Rewards" section. Select "Enroll Now" or "Edit," search for your organization by name or NPO number, and then save your selection. Remember to re-enroll annually, usually in August.
How to troubleshoot if my Kroger Alt ID isn't working at the self-checkout?
If your Kroger Alt ID isn't working at the self-checkout, first ensure you're entering the correct 10-digit number. Try re-entering it slowly and carefully. If it still doesn't work, press the "Help" or "Assistance" button on the self-checkout screen to get help from a store associate, who can manually enter your ID or troubleshoot the issue.
How to get a physical Kroger Plus Card if I only have an Alt ID?
If you've created an Alt ID online but want a physical card, you can often request one at the customer service desk of any Kroger store. They can issue you a new physical card and link it to your existing digital account and Alt ID.
How to use my Kroger Alt ID for online orders (Pickup/Delivery)?
When placing online orders for pickup or delivery via
How to contact Kroger customer service for Alt ID assistance?
You can contact Kroger customer service for Alt ID assistance by calling them at 1-800-KRO-GERS (1-800-576-4377). Their customer service hours are typically Monday through Friday, 9:00 AM to 9:00 PM EST. You can also visit the "Help Center" or "Contact Us" section on their website for email options or to find answers to other FAQs.
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