Unlock Maximum Savings: Your Step-by-Step Guide to Changing Your Kroger Plus Card in the App!
Hey there, savvy shopper! Ever found yourself staring at your Kroger app, wondering how to update your Plus Card information or link a new one? Whether you've got a brand-new card, a forgotten number, or simply want to ensure you're maximizing your savings, you've come to the right place. Let's dive in and make sure your Kroger app is perfectly aligned with your loyalty benefits!
This comprehensive guide will walk you through the process, step by step, ensuring you seamlessly manage your Kroger Plus Card directly from the convenience of your mobile device. Get ready to clip those digital coupons and rack up those fuel points with ease!
Step 1: Let's Get Started – Open That App!
First things first, let's get you into the Kroger app.
A. Locate the Kroger App:
On your smartphone or tablet, find the Kroger app icon. It usually has the distinctive Kroger logo.
Tap on it to open.
B. Log In to Your Account:
If you're already logged in, fantastic! You can skip to the next step.
If not, you'll be prompted to enter your email address or phone number and your password.
Forgot your password? Don't worry! There's usually a "Forgot Password" link you can tap to reset it. Follow the on-screen instructions, which typically involve verifying your identity via email or text message.
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| How To Change Kroger Plus Card In App |
Step 2: Navigate to Your Account Profile
Tip: Read actively — ask yourself questions as you go.
Once you're successfully logged into the app, it's time to find your personal account settings.
A. Access the Main Menu:
Look for a menu icon (often three horizontal lines, sometimes called a "hamburger menu") or an account icon (often a silhouette of a person) usually located in one of the corners of the app screen (top-left or top-right are common).
Tap on this icon to reveal the main navigation menu.
B. Find "My Account" or "Profile":
Within the menu, you'll see various options. Look for something clearly labeled "My Account," "Account Settings," or "Profile Information."
Select this option to proceed to your personal details.
Step 3: Locating Your Plus Card Information
Now that you're in your account, we need to pinpoint where your Plus Card details are stored.
A. Scroll Down to Card Details:
Once on your "My Account" or "Profile" page, scroll down the screen. You're looking for a section specifically related to your Kroger Plus Card, Shopper's Card, or Loyalty Card.
This section might be labeled simply "Plus Card," or it could be under a broader "Ways to Save" or "Rewards" heading.
B. Identify the "Edit" or "Link Card" Option:
Within the Plus Card section, you should see an option to edit your existing card number or link a new one. This might appear as:
A button labeled "Edit"
A link labeled "Change Plus Card Number"
An option that says "Add a Shopper's Card" or "Link Card"
Tap on the relevant option.
Tip: Don’t skim — absorb.
Step 4: Updating or Linking Your Kroger Plus Card
This is the core step where you'll make the actual change. Be sure to have your Kroger Plus Card handy!
A. Entering Your New/Existing Card Number:
A new screen will appear, usually with a field for you to enter your Kroger Plus Card number.
Carefully input the 12-digit number from the back of your physical Kroger Plus Card.
Double-check for any typos! Even one wrong digit can prevent your card from linking correctly.
B. Using Your Alternate ID (Phone Number):
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If you primarily use your phone number as your Kroger Plus Card ID (Alternate ID), there might be an option to enter that instead.
Enter the phone number associated with your account. If you're switching from a physical card to using your phone number, you may need to call Kroger customer service (see FAQs) to ensure your previous points and digital coupons are transferred.
C. Confirming the Change:
After entering the new card number or confirming your Alternate ID, look for a "Save," "Update," or "Confirm" button.
Tap this button to finalize the changes.
Step 5: Verification and Confirmation
After saving your changes, it's crucial to verify that everything has been updated correctly.
A. Check Your Profile:
QuickTip: Scan the start and end of paragraphs.
Navigate back to your "My Account" or "Profile" section and look at the Kroger Plus Card information again.
Does it display the correct, updated card number or indicate that your Alternate ID is linked?
B. Test Digital Coupons:
A great way to confirm the change is to clip a new digital coupon from the "Digital Coupons" section of the app.
Then, add a qualifying item to your cart (if you're planning an online order) or simply note the coupon. When you shop in-store and use your updated card/Alternate ID, the coupon should apply.
C. Look for Fuel Points (Optional but Recommended):
If you have any recent transactions, check your Fuel Points balance in the app. While it might take a little time for new points to reflect, seeing your existing balance is a good sign that your card is properly linked.
Step 6: Troubleshooting (If You Encounter Issues)
Sometimes, technology can be a little tricky. Here are a few common issues and solutions:
A. "Card Number Already Associated":
This means your card is likely linked to another Kroger digital account. This can happen if a family member created an account with your card number or if you used an old email address.
Solution: Contact Kroger Customer Service. They can help you unlink the card from the old account and associate it with your current one.
B. App Glitches or Freezing:
Sometimes the app itself might have a temporary hiccup.
Solution: Try closing the app completely and reopening it. If that doesn't work, uninstalling and reinstalling the app often resolves many issues. Just make sure you remember your login credentials!
C. Invalid Card Number:
Double-check that you've entered the 12 digits correctly, with no extra spaces or symbols.
Solution: If you're sure you're entering it right and it's still not working, your physical card might be new and not yet activated by a store scan. In this case, use it at the register once, and then try linking it in the app. If problems persist, contact Kroger Customer Service.
Tip: Break it down — section by section.
Frequently Asked Questions (FAQs)
Here are 10 related questions to help you navigate your Kroger Plus Card and app experience:
How to find my Kroger Plus Card number if I don't have the physical card? You can often find your Kroger Plus Card number displayed within your "My Account" or "Profile" section of the Kroger app or on the Kroger website if you've previously linked it. If not, you may need to contact Kroger Customer Service with your Alternate ID (phone number) to retrieve it.
How to link my phone number as my Kroger Plus Card Alternate ID? When you register for a Kroger digital account, you're usually prompted to link a Shopper's Card or create a virtual one. If you create a virtual one, your phone number typically becomes your Alternate ID. If you already have a physical card and want to use your phone, ensure your phone number is listed in your profile under your Plus Card details.
How to check my Kroger Fuel Points balance in the app? Your Fuel Points balance is usually displayed prominently on the main screen of the Kroger app once you're logged in, often near the top or in a "Rewards" section. You can also typically find a more detailed breakdown within your "My Account" section.
How to load digital coupons to my Kroger Plus Card? In the Kroger app, navigate to the "Digital Coupons" section. Browse the available coupons and simply tap the "Clip" or "Load to Card" button on each coupon you wish to use. They will automatically be applied when you scan your Plus Card or use your Alternate ID at checkout for qualifying purchases.
How to get a new Kroger Plus Card if mine is lost or damaged? You can usually request a new physical Kroger Plus Card at the customer service desk of any Kroger family of stores. They can help you link it to your existing digital account to retain your points and benefits.
How to ensure my digital coupons apply when I shop in-store? Always ensure your Kroger Plus Card or Alternate ID (phone number) is scanned or entered at checkout. Digital coupons are automatically deducted from your total for qualifying items when your loyalty information is used.
How to change my preferred Kroger store in the app? In the Kroger app, look for a "Store Locator" or "My Store" option. You should be able to search for and select your preferred store, which will then update the deals and availability shown in your app.
How to view my purchase history in the Kroger app? Within your "My Account" section, there's usually an option for "Purchase History" or "Order History." Tapping this will display a record of your past transactions.
How to update my payment methods linked to my Kroger account in the app? In your "My Account" settings, look for a "Payment Methods" or "My Wallet" section. Here you can add, edit, or remove credit/debit cards associated with your Kroger Pay or online ordering.
How to contact Kroger Customer Service for further assistance? You can typically find contact information for Kroger Customer Service within the app's "Help Center" or "FAQs" section. Common methods include a toll-free phone number or an email support option. For card-specific issues, calling is often the quickest way to resolve them.
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