How To Fix Error Code 130 Truist Bank

People are currently reading this guide.

👤

Published by A contributor at Hows.Tech sharing helpful insights.

📝 Article edited 0 times 🕒 Last modified by Default Author

Have you recently encountered that frustrating "Error Code 130" while trying to access your Truist Bank account or complete a transaction? It can be incredibly annoying when technology throws a wrench in your financial plans, right? Don't worry, you're not alone! Many users have reported similar issues, and while it can seem daunting, there are usually straightforward solutions. This comprehensive guide will walk you through, step-by-step, on how to tackle Truist Bank's Error Code 130, getting you back to managing your money smoothly.

Understanding Truist Error Code 130: What It Means (and What It Doesn't)

First things first, it's important to understand that "Error Code 130" isn't always a dire sign of a major problem with your bank account itself. While a definitive, singular cause for Truist's Error Code 130 isn't publicly stated by the bank, user experiences and general troubleshooting for similar banking errors suggest it often relates to:

Connectivity Issues: Problems with your internet connection, a proxy server, or even your browser's settings can prevent proper communication with the Truist servers.
Browser or Device Glitches: Outdated browser versions, conflicting extensions, or cached data can sometimes interfere with online banking portals.
Temporary Server Issues: Less commonly, but still possible, the Truist website or app might be experiencing temporary technical difficulties on their end.
Security Measures: Sometimes, the bank's security protocols might flag unusual activity (e.g., logging in from a new device or location) and temporarily restrict access, resulting in an error code.
Account-Specific Problems: In some instances, the error could be related to specific account settings or recent activity that requires direct attention from Truist customer service.

Now that we have a general idea, let's dive into the solutions!

Step 1: Basic Troubleshooting - The Quick Fixes

Let's start with the simplest solutions. You'd be surprised how often these do the trick!

Sub-heading 1.1: Check Your Internet Connection

Is your Wi-Fi working? Ensure you have a stable internet connection. Try loading other websites to confirm.
Restart your router: Unplug your Wi-Fi router for 30 seconds, then plug it back in. Wait for it to fully restart before trying to access Truist again.
Try a different network: If possible, switch from Wi-Fi to mobile data (or vice-versa) to see if the issue is with your current network.

Sub-heading 1.2: Refresh and Restart

Refresh the page: Simply hit the refresh button in your browser or press F5 (on Windows) / Command + R (on Mac).
Close and reopen your browser: Sometimes a fresh start for your browser can resolve minor glitches.
Restart your device: A full restart of your computer or mobile device can clear out temporary system errors that might be causing the problem.

Step 2: Browser and Application Specific Solutions

Often, the problem lies within your browser or the Truist mobile app.

Sub-heading 2.1: Clear Browser Cache and Cookies

Why this helps: Cached data and cookies can sometimes become corrupted or outdated, interfering with how websites load.
How to do it (General Steps):
1. Open your browser's settings or preferences.
2. Look for options like "Privacy," "Security," or "Clear Browse data."
3. Select to clear cookies and other site data and cached images and files.
4. Choose a time range, preferably "All time" for a thorough clean.
5. Restart your browser after clearing.
(Specific instructions vary slightly by browser, e.g., Chrome, Firefox, Edge, Safari. A quick search for "clear cache [your browser name]" will give you precise steps.)

Sub-heading 2.2: Try a Different Browser or Incognito Mode

Different Browser: If you're using Chrome, try Firefox, Edge, or Safari, and vice-versa. This helps determine if the issue is browser-specific.
Incognito/Private Mode: Open an incognito or private Browse window. This mode disables extensions and doesn't use existing cookies or cache, providing a "clean" Browse environment. If Truist works here, an extension or your regular browser data is likely the culprit.

Sub-heading 2.3: Update Your Browser and Operating System

Outdated software can cause compatibility issues. Ensure your web browser is updated to its latest version.
Check for OS updates: Similarly, make sure your computer's operating system (Windows, macOS) or mobile device's OS (Android, iOS) is up to date.

Sub-heading 2.4: Disable Browser Extensions/Add-ons

Some browser extensions (especially ad-blockers, security extensions, or VPNs) can interfere with banking websites.
Temporarily disable all extensions and try accessing Truist again. If it works, re-enable them one by one to pinpoint the problematic extension.

Sub-heading 2.5: For Mobile App Users

Update the Truist app: Go to your device's app store (Google Play Store for Android, Apple App Store for iOS) and check for any pending updates for the Truist app.
Clear app cache (Android): Go to Settings > Apps > Truist > Storage > Clear Cache. (Note: Avoid "Clear Data" as this might log you out and require re-entry of credentials.)
Reinstall the app: As a last resort for app issues, uninstall the Truist app and then reinstall it from the app store.

Step 3: Advanced Network & Security Checks

These steps delve a bit deeper into your system's network configuration.

Sub-heading 3.1: Check Proxy Server Settings

Error code 130 can sometimes be related to proxy server connection failures. If you use a proxy server, this is a crucial step.
How to disable (Windows):
1. Press Windows Key + R to open the Run dialog.
2. Type inetcpl.cpl and press Enter to open "Internet Properties."
3. Go to the "Connections" tab.
4. Click on "LAN settings."
5. Uncheck the box labeled "Automatically detect settings" and also ensure "Use a proxy server for your LAN" is unchecked (unless you specifically know you need one).
6. Click "OK" on all windows to apply changes.
7. Restart your computer and try again.
How to disable (macOS):
1. Go to System Settings (or System Preferences).
2. Click on "Network."
3. Select your active network connection (e.g., Wi-Fi).
4. Click "Details..." (or "Advanced...") and then the "Proxies" tab.
5. Uncheck all proxy protocols unless you explicitly require one for your network.
6. Click "OK" and "Apply."
7. Restart your computer and retest.

Sub-heading 3.2: Temporarily Disable Firewall/Antivirus (with caution!)

Warning: Only do this temporarily and ensure you re-enable them immediately after testing. Firewalls and antivirus software can sometimes block legitimate connections.
How to do it: Consult your specific firewall or antivirus software's documentation for instructions on how to temporarily disable it.
If disabling it resolves the issue, you'll need to add Truist's website (truist.com) to your software's "whitelist" or "safe list."

Sub-heading 3.3: Flush DNS Cache

Why this helps: Your computer stores a "DNS cache" which can sometimes hold outdated or incorrect IP addresses for websites. Flushing it forces your computer to get fresh information.
How to do it (Windows):
1. Open Command Prompt as an administrator (Search for "cmd", right-click and select "Run as administrator").
2. Type ipconfig /flushdns and press Enter.
3. You should see a confirmation message.
How to do it (macOS):
1. Open Terminal (Applications > Utilities > Terminal).
2. The command varies by macOS version. Try sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder (you'll need to enter your password).
3. Press Enter.

Step 4: Contact Truist Bank Support

If you've gone through all the above steps and are still encountering Error Code 130, it's time to reach out to the experts. The issue might be on Truist's side, or it could be an account-specific problem that only they can resolve.

Sub-heading 4.1: Gather Your Information

Before calling, have the following ready:

Your Truist account number (if applicable)
Your User ID
The exact error message (e.g., "Error Code 130: Failed to load web page (unknown error)")
What you were trying to do when the error occurred (e.g., log in, transfer funds, view statements)
A list of the troubleshooting steps you've already tried (this saves time!)
The device and browser you are using.

Sub-heading 4.2: How to Contact Truist Bank

Phone: The most direct way.
- General Customer Service: 844-4TRUIST (844-487-8478)
- Online and Mobile Banking Support: 888-228-6654
- Hours of Operation (General): Monday - Friday, 8 am to 8 pm ET; Saturday, 8 am to 5 pm ET; Closed Sunday. (Online banking support hours might differ slightly.)
Online Chat/Secure Message: Check the Truist website for live chat options or secure messaging within your online banking portal (if you can access it).
Visit a Branch: If the issue is critical and you have a nearby branch, visiting in person can sometimes be the quickest solution, especially if it involves account access.

FAQs: How to Fix Truist Error Code 130

How to Check if Truist Online Banking is Down?

You can check social media (like Twitter/X), online outage detectors (e.g., Downdetector), or the official Truist website's news or service status section for announcements about system maintenance or outages.

How to Prevent Error Code 130 from Happening Again?

Regularly update your browser and operating system, clear your browser's cache and cookies periodically, and ensure your internet connection is stable. Avoid using public Wi-Fi for banking without a secure VPN.

How to Troubleshoot Proxy Server Issues on My Computer?

If you suspect a proxy server issue, follow the steps in "Sub-heading 3.1: Check Proxy Server Settings" to disable it or ensure it's configured correctly.

How to Tell if My Antivirus is Blocking Truist?

Temporarily disable your antivirus (with caution) and try accessing Truist. If it works, add truist.com to your antivirus's whitelist or exceptions list.

How to Reset My Truist Password if I Can't Log In?

On the Truist login page, look for a "Forgot User ID" or "Forgot Password" link. Follow the on-screen prompts, which usually involve verifying your identity.

How to Access Truist Banking if I'm Abroad?

Ensure you're not using an overly restrictive VPN that might be conflicting with Truist's security. If the issue persists, contact Truist customer service to notify them of your travel, as they might have security measures in place for international access.

How to Improve My Internet Connection Speed?

Restart your router, ensure no other devices are hogging bandwidth, consider upgrading your internet plan, or move closer to your Wi-Fi router.

How to Get a New One-Time Passcode if Mine Was Rejected?

If prompted for a one-time passcode and it's rejected, look for an option like "Resend Code" or "Verification Help" on the Truist login screen or within the app.

How to Report a Persistent Truist Error?

If you've tried all troubleshooting and the error persists, contact Truist Customer Service (844-4TRUIST or 888-228-6654 for online banking issues) and provide them with all the details you've gathered.

How to Find My Truist User ID if I Forgot It?

On the Truist login page, there should be a "Forgot User ID" link. You'll typically need to provide some personal information to verify your identity and retrieve your User ID.

4081240602233314304