Hey there, busy bee! Ever wish your groceries could magically appear at your doorstep, saving you precious time and effort? Well, with Kroger's delivery service, that magic is totally real! Gone are the days of navigating crowded aisles and wrestling with heavy bags. Let's unlock the convenience of Kroger delivery together. Ready to simplify your grocery routine?
How to Order from Kroger for Delivery: Your Ultimate Step-by-Step Guide
Ordering groceries from Kroger for delivery is a straightforward process, designed to make your life easier. Whether you're a tech-savvy shopper or new to online ordering, this guide will walk you through every stage, ensuring a smooth and successful experience.
Step 1: Get Started – Set Up Your Kroger Digital Account & Location
This is where your journey to effortless grocery shopping begins!
a. Create or Sign In to Your Digital Account
First things first, you'll need a Kroger digital account. If you already have one, fantastic! Simply sign in. If not, it's quick and easy to create. Your digital account is your gateway to accessing all of Kroger's online services, including delivery, digital coupons, and fuel points.
Pro Tip: Make sure your Shopper's Card is linked to your digital account. This is crucial for applying digital coupons and earning rewards!
b. Enter Your ZIP Code and Choose "Delivery"
Once signed in, the Kroger website or app will prompt you to enter your ZIP code. This step is vital as it determines if delivery is available in your area and which stores serve your location.
After entering your ZIP code, you'll be presented with options for how you'd like to shop. Be sure to select "Delivery" to proceed with having your groceries brought to your home.
Step 2: Build Your Cart – The Fun Part: Shopping!
Now for the main event – filling your virtual cart with all your favorite items!
a. Browse and Search for Products
Kroger's online platform offers a vast selection, often exceeding 70,000 items! You have a few ways to find what you need:
Search Bar: This is your quickest route if you know exactly what you're looking for. Type in item names like "organic milk," "chicken breast," or "fresh produce."
Browse by Aisle/Category: If you prefer a more traditional shopping experience, navigate through virtual aisles like "Dairy & Eggs," "Meat & Seafood," "Pantry," and "Produce." This can also help you discover new items or remember things you might have forgotten.
Weekly Ads & Digital Coupons: Don't forget to check the "Weekly Ad" and "Digital Coupons" sections! You can clip hundreds of dollars in savings directly to your Shopper's Card, and these discounts will automatically apply to your eligible delivery order. Keep an eye out for personalized offers too!
b. Add Items to Your Cart
As you find items you want, simply click the "Add to Cart" button. You can adjust quantities as needed.
c. Manage Substitutions (Important!)
One of the best features of online grocery shopping is the ability to control substitutions. If an item you ordered is out of stock, Kroger can either:
Suggest a Substitution: The shopper will pick a comparable item. You can approve or deny these suggestions before or during the shopping process.
Do Not Substitute: If you only want the exact item you ordered, you can select this option for specific products.
It's highly recommended to enable notifications (either through the app or SMS) so you can be alerted about substitutions and make decisions in real-time. This ensures you get what you need without surprises.
Step 3: Checkout – Review, Schedule, and Pay
You've got your cart full; now let's finalize your order.
a. Review Your Cart
Before proceeding, take a moment to thoroughly review your cart. Double-check quantities, make sure you haven't forgotten anything, and confirm that all your digital coupons have been applied.
b. Enter Your Full Delivery Address
You'll be prompted to enter your complete delivery address. Ensure it's accurate to avoid any delivery issues.
c. Select Your Delivery Window
This is a crucial step for delivery! Kroger offers various delivery options:
Kroger Delivery (Blue Truck): Orders are shopped and delivered by trained Kroger associates, often with refrigerated trucks for freshness. You can reserve time slots for same-day or future deliveries.
Third-Party Delivery (Instacart/Shipt): In some areas, Kroger partners with services like Instacart for faster delivery, sometimes in as little as 2 hours. Look for the Instacart logo at checkout.
Express Delivery: This is the fastest same-day option, usually through a third-party partner, with an additional fee.
Delivery fees vary based on the day, time slot, and delivery service chosen. These fees will be clearly displayed when you select your time slot. Choose the window that best fits your schedule.
d. Payment Information
Kroger accepts various payment methods for online delivery orders, primarily:
Credit/Debit Cards: Most major credit and debit cards are accepted.
SNAP EBT: Kroger now accepts SNAP EBT payments online for delivery orders. Note that any non-SNAP eligible items, tips, or delivery fees must be paid for with another method (like a credit/debit card).
Currently, cash, checks, and Kroger gift cards are typically not accepted for online delivery orders.
You'll see an estimated total at checkout. Your bank will place an authorization hold for this amount. The final price may vary slightly due to weighted items (like produce or meat) or last-minute substitutions, but you will only be charged for the actual items delivered.
e. Place Your Order
Once all details are confirmed and payment information is entered, click the "Place Order" button. You'll receive an order confirmation via email or through the app.
Step 4: Await Your Delivery – Tracking and Receiving
The anticipation is building! Here's what to expect once your order is placed.
a. Order Tracking
Kroger provides updates on your order status. You'll usually receive notifications when:
Your shopper starts picking your order.
There are questions about substitutions.
Your order is on its way.
You can often track the delivery driver's progress in real-time through the app or a provided link.
b. Receiving Your Delivery
When the driver arrives, they will drop off your groceries at your doorstep.
For contact-free delivery, you can often opt for the driver to leave items at your door.
If your order contains age-restricted items (like alcohol), you will need to be present to show a valid government-issued ID.
Important: Promptly refrigerate or freeze perishable items upon arrival to maintain freshness.
Step 5: Post-Delivery – Feedback and Support
Your groceries are safely home! A few final steps can enhance your future experiences.
a. Check Your Order
Once you've received your delivery, take a moment to quickly verify that all items are correct and in good condition. If anything is missing, damaged, or incorrect, contact Kroger customer service right away.
b. Provide Feedback (Optional but Recommended)
Kroger often provides an opportunity to rate your experience and provide feedback on your shopper or the delivery service. This helps them improve their service for everyone.
Kroger Boost Membership: Supercharge Your Delivery Savings!
If you're a frequent Kroger shopper, especially for delivery, consider a Kroger Boost membership. This annual or monthly subscription offers significant benefits:
Free Delivery: Boost members typically receive free delivery on orders of $35 or more (with some exclusions). This can quickly add up to substantial savings on delivery fees.
2X Fuel Points: Earn double fuel points on groceries and general merchandise purchases, both in-store and online.
Exclusive Savings: Access to over $100 in savings on Kroger's Specialty Brands.
Streaming Benefits: Depending on the Boost tier, you might even get access to streaming services like Disney+, Hulu, or ESPN+.
Boost has two main tiers:
Boost Essential: Offers free next-day delivery on orders $35+ (currently $69/year or $8.99/month).
Boost: Offers free delivery in as little as 2 hours on orders $35+ (currently $99/year or $12.99/month).
It's worth doing the math to see if a Boost membership would save you money based on your typical ordering frequency.
Frequently Asked Questions (FAQs)
How to check if Kroger delivers to my address?
To check if Kroger delivers to your address, simply visit Kroger.com or open the Kroger app, enter your ZIP code, and select "Delivery." If delivery is available, you'll be able to proceed.
How to change or cancel a Kroger delivery order?
You can typically change or cancel a Kroger delivery order before the shopper begins picking your items. Look for an "Edit Order" or "Cancel Order" option in your account's order history or confirmation email. If shopping has started, you may need to contact customer service immediately.
How to pay for Kroger delivery?
Kroger accepts credit cards, debit cards, and SNAP EBT for online delivery orders. Non-SNAP eligible items, delivery fees, and tips must be paid with a credit or debit card. Cash, checks, and Kroger gift cards are generally not accepted for delivery.
How to track my Kroger delivery order?
You can track your Kroger delivery order through your Kroger digital account on the website or app. You'll usually receive email or SMS notifications with updates and a link to track your driver in real-time.
How to handle substitutions for my Kroger delivery order?
During the ordering process, you can select your preference for substitutions (allow substitutions with approval, allow substitutions, or do not substitute) for each item. You can also respond to real-time texts from your shopper if they have questions about substitutions.
How to get free delivery from Kroger?
You can get free delivery from Kroger by signing up for a Kroger Boost membership, which offers free delivery on orders of $35 or more. Occasionally, Kroger may also offer promotional free delivery codes.
How to apply digital coupons to my Kroger delivery order?
Digital coupons are applied automatically to your Kroger delivery order once you've clipped them to your Shopper's Card through the Kroger website or app and the eligible items are in your cart. Ensure your Shopper's Card is linked to your digital account.
How to contact Kroger customer service for delivery issues?
If you have any issues with your Kroger delivery order, you can contact Kroger customer service by calling 1-800-KRO-GERS (1-800-576-4377), using their online chat feature, or filling out a customer comment form on their website.
How to leave a tip for my Kroger delivery driver?
Tipping options for your Kroger delivery driver are typically available during the checkout process when placing your order online. You can choose a pre-set amount or enter a custom tip.
How to use SNAP EBT for Kroger delivery?
To use SNAP EBT for Kroger delivery, select "Add SNAP EBT Card" during the online checkout process. You can enter your SNAP EBT card number. Remember that any non-SNAP eligible items, fees, or tips must be paid for using another accepted payment method, such as a credit or debit card.
