Do you remember that fantastic stay you had at a Marriott hotel? Or perhaps you're planning your next dream vacation and want to ensure all your points are accounted for. Whatever the reason, knowing your Marriott Bonvoy number is key to unlocking a world of benefits, from exclusive member rates to earning and redeeming points for free nights. But what if that elusive number has slipped your mind? Don't fret! This comprehensive guide will walk you through every possible way to retrieve your Marriott Bonvoy number, ensuring you're back on track to maximizing your travel experiences.
Ready to dive in and get that number back in your hands? Let's start!
Step 1: Engage with Your Existing Marriott Bonvoy Account (The Easiest Route!)
The quickest and most common way to find your Marriott Bonvoy number is by accessing your account online or through the mobile app. This assumes you remember your login credentials (email or existing member number and password).
1.1: Online via Marriott.com
This is often the most straightforward method for many users.
Head to the Official Website: Open your web browser and navigate to the official Marriott website:
www.marriott.com Locate the "Sign In" Button: In the top right corner of the homepage, you'll typically find a "Sign In or Join" button. Click on "Sign In."
Enter Your Login Details: Input your registered email address or your existing member number (if you happen to remember it partially) and your password. Then, click "Sign In."
Access Your Profile: Once logged in, look for your name displayed at the top of the screen. Click on your name. A pop-up menu should appear.
Find Your Member Number: From this pop-up menu, select "Profile." Your Marriott Bonvoy Account Number will be prominently displayed within this section, usually right under your name. Voila! You've got it!
1.2: Using the Marriott Bonvoy Mobile App
The Marriott Bonvoy app is incredibly convenient for managing your stays and account on the go.
Open the App: Launch the Marriott Bonvoy app on your smartphone (available for both iOS and Android).
Log In (if not already): If you're not already logged in, you'll be prompted to sign in. Use your registered email address or member number and password.
Navigate to Your Account: Once logged in, look for the "Account" icon at the bottom of the screen (it often looks like a person's silhouette). Tap on it.
Locate Your Profile/Bell Icon: In the top-right corner of the "Account" screen, you'll see a Profile/Bell icon. Tap this icon.
View Your Member Number: Your Marriott Bonvoy Account Number will be displayed at the top of the screen, usually right under your name. Some app versions might also show a "My Member Card" option under "My Profile," which will display your number along with a QR code.
Step 2: When You Can't Log In – The Account Lookup Tool
What if you've forgotten your password, or perhaps you can't recall the email address associated with your account? Marriott has a dedicated tool for this exact situation.
2.1: The "Look Up Member Number" Tool
This tool is designed to help you retrieve your number by verifying information associated with your account.
Go to the Lookup Page: Open your web browser and go directly to the Marriott Bonvoy "Look Up Member Number" page. You can typically find this by searching "Marriott Bonvoy look up member number" or by directly accessing:
www.marriott.com/lookUpMemberNumber.mi Provide Your Information: You will be prompted to enter specific details:
Email Address: Enter the email address you believe is associated with your Marriott Bonvoy account.
First Name: Enter your first name exactly as it appears on your account.
Last Name: Enter your last name exactly as it appears on your account.
Country/Region: Select your country or region of residence.
Submit and Check Your Email: Click "Submit." If the information you provided matches what Marriott has on file, your Marriott Bonvoy Account Number will be emailed to the email address you provided.
Important Note: The information you provide must exactly match the information in your account. Even a small typo or an extra space can lead to a "information does not match" error. Double-check everything!
Step 3: Activating a New or Existing Account
Sometimes, you might have a Marriott Bonvoy account but have never activated it online or set up a password. This often happens if you signed up during a hotel stay.
3.1: Activating Your Online Account
Visit the Activation Page: Go to the Marriott Bonvoy account activation page. You can often find this link if you try to sign in and click on "Activate online account" or by searching for "Marriott Bonvoy activate account."
Fill in the Details: You'll need to provide some personal details to confirm your identity and link to your existing (unactivated) membership. This usually includes:
Your existing Marriott Bonvoy Member Number (if you have it from a physical card or old email)
First Name
Last Name
Email Address
Create a new Password
Complete Activation: Follow the on-screen prompts to complete the activation process. Once activated, you can then proceed to Step 1 to easily find your member number.
Step 4: When All Else Fails – Contacting Marriott Bonvoy Customer Support
If you've tried all the above methods and are still unable to retrieve your Marriott Bonvoy number, don't despair! The Marriott Bonvoy customer support team is there to help.
4.1: Contacting Support by Phone
This is often the most direct way to get assistance when online methods aren't working.
Find the Right Number: Visit the Marriott Bonvoy help or contact us page on marriott.com to find the customer service number for your region. For India, you might find a toll-free number like +18002582527.
Be Prepared for Verification: When you call, the customer service representative will need to verify your identity to protect your account. Be prepared to answer questions such as:
Your full name
Date of birth
Email address on file
Recent stay dates or hotel names
Home address
Any linked credit cards (e.g., Marriott Bonvoy co-branded credit cards)
Explain Your Situation: Clearly explain that you are trying to retrieve your Marriott Bonvoy number and have been unable to do so through the online tools. They will be able to look up your account and provide you with your number.
4.2: Using the Online Chat Feature (if available)
Some Marriott Bonvoy support pages offer a chat option.
Look for the Chat Icon: On the Marriott help pages, keep an eye out for a "Start Chat" or "Live Chat" icon.
Provide Details and Verify: Similar to phone support, the chat agent will ask for information to verify your identity before providing your member number.
Step 5: Check Your Credit Card Statement (If Applicable)
If you have a Marriott Bonvoy co-branded credit card (like those offered by Chase or American Express), your Bonvoy member number might occasionally be printed on your monthly statement. This isn't always the case, but it's worth a quick look!
Review Recent Statements: Check your digital or physical statements for your Marriott Bonvoy credit card. Sometimes, your linked Bonvoy number is displayed near your name or account details.
Key Tips for a Smooth Retrieval Process:
Be Precise: When entering your personal information (name, email, date of birth), make sure it exactly matches what Marriott has on file. Even minor discrepancies can prevent successful retrieval.
Check Spam Folder: If you use the "Look Up Member Number" tool, check your spam or junk mail folder for the email containing your member number.
Keep Records: Once you have your Marriott Bonvoy number, it's a good idea to store it in a secure place (e.g., a password manager, a note on your phone, or a physical record) so you don't have to go through this process again.
Consider Account Merging: If you suspect you might have multiple Marriott Bonvoy accounts, you can often merge them. However, this usually requires knowing the numbers for both accounts and there might be a waiting period (e.g., 30 days) before merging. You'll need to contact customer support for assistance with merging accounts.
Retrieving your Marriott Bonvoy number might seem like a small task, but it's a crucial step to ensuring you benefit fully from the program. By following these steps, you'll be well on your way to earning and enjoying those valuable points and elite benefits!
10 Related FAQ Questions
How to Find my Marriott Bonvoy number if I forgot my password?
You can use the "Look Up Member Number" tool on marriott.com by providing your registered email, first name, and last name. Marriott will email your member number to you. Alternatively, you can use the "Forgot Password" link on the sign-in page to reset your password and then log in to find your number.
How to Get my Marriott Bonvoy number if I don't have access to the registered email?
If you no longer have access to the email on file, you will need to contact Marriott Bonvoy Customer Support by phone. They will ask a series of verification questions to confirm your identity before providing your member number or helping you update your email address.
How to Add my Marriott Bonvoy number to an existing reservation?
You can add your Marriott Bonvoy number to an existing reservation by logging into your account on marriott.com or the mobile app, finding your upcoming reservation, and then editing the guest information to include your member number. You can also ask the front desk at check-in to add it for you.
How to Merge multiple Marriott Bonvoy accounts?
To merge multiple Marriott Bonvoy accounts, you typically need to contact Marriott Bonvoy Customer Support. They will guide you through the process, which usually involves verifying your identity and confirming the details of both accounts. There might be a short waiting period (e.g., 30 days) before the merge is finalized.
How to Find my Marriott Bonvoy digital membership card?
You can find your digital Marriott Bonvoy membership card within the Marriott Bonvoy mobile app. Log in, tap the "Account" icon, then tap the Profile icon in the top-right corner, and look for "My Member Card" under "My Profile."
How to Check my Marriott Bonvoy point balance?
You can check your Marriott Bonvoy point balance by logging into your account on marriott.com or through the Marriott Bonvoy mobile app. Your point balance is usually prominently displayed on your account dashboard or profile summary.
How to Activate my newly created Marriott Bonvoy account online?
Visit the "Activate Account" page on marriott.com. You'll need to enter your details, including your member number (if you have it from your enrollment confirmation) or other identifying information, and create a password to activate your online access.
How to Contact Marriott Bonvoy customer service?
You can find the appropriate contact number for Marriott Bonvoy customer service by visiting the "Help" or "Contact Us" section on marriott.com. There are different numbers for various regions worldwide.
How to Know if I already have a Marriott Bonvoy account?
If you've ever stayed at a Marriott property and provided your details, or signed up for a loyalty program, you likely have an account. Try using the "Look Up Member Number" tool with your email address, or attempt to activate an account with your details on marriott.com.
How to Use my Marriott Bonvoy number for benefits?
Your Marriott Bonvoy number is used to track your stays, earn points, and access elite benefits. Always provide your member number when booking a Marriott stay, checking in at a hotel, or making purchases that qualify for points (e.g., through co-branded credit cards).
