Ready to embark on a seamless online shopping adventure with your Kroger gift card? You've come to the right place! Using your Kroger gift card online is a convenient way to pay for your groceries, household essentials, and more, whether you're opting for pickup or delivery. Let's dive into the step-by-step process, ensuring you get the most out of your gift card.
Mastering Your Kroger Gift Card Online: A Step-by-Step Guide
Step 1: Gather Your Essentials and Get Ready to Shop!
Before you even think about adding items to your cart, let's make sure you have everything you need. This might seem basic, but it's crucial for a smooth checkout.
Your Kroger Gift Card: This could be a physical card or a digital eGift card.
For a physical card, locate the full gift card number (usually 16 digits) and the PIN (often a 4-digit number, sometimes revealed by scratching off a silver strip).
For an eGift card, you'll typically find this information in the email you received. Make sure you have access to that email or have the card number and PIN readily available.
A Kroger.com Account: If you don't already have one, now's the time to create it. It's quick, easy, and allows you to manage your orders, track your loyalty points, and store payment methods for future purchases. You can also check out as a guest, but having an account is generally more convenient.
Your Shopping List: What are you going to buy? Having a clear idea of what you need will make your online shopping experience much more efficient.
Step 2: Navigate to Kroger.com and Start Shopping
With your gift card details in hand, it's time to head to the virtual aisles!
Sub-heading: Logging In or Creating an Account
Open your web browser and go to
www.kroger.com Log In: If you already have an account, click "Sign In" or "Log In" (usually found in the top right corner) and enter your email address and password.
Create an Account: If you're new, look for options like "Create an Account" or "Register." You'll typically need to provide your email, create a password, and link your Shopper's Card if you have one. This is also where you can select your preferred store for pickup or delivery.
Sub-heading: Filling Your Virtual Cart
Browse Products: Use the search bar or navigate through categories to find the items you want to purchase.
Add to Cart: Click on the items you wish to buy and add them to your online shopping cart. Pay attention to minimum order requirements for pickup or delivery if applicable.
Step 3: Proceed to Checkout and Apply Your Gift Card
This is where the magic happens! Once you've filled your cart, it's time to pay.
Sub-heading: Initiating the Checkout Process
Review Your Cart: Click on the shopping cart icon (usually in the top right) to review all the items you've selected. Make any necessary adjustments.
Proceed to Checkout: Click the "Proceed to Checkout" or "Checkout" button. You'll likely be prompted to select your pickup or delivery time slot if you haven't already.
Sub-heading: Entering Gift Card Information
Payment Method Section: As you go through the checkout steps, you'll reach the "Payment" or "Payment Method" section.
Locate Gift Card Option: Look for an option that says "Add Gift Card," "Use a Gift Card," or similar. It might be a small link or a dedicated field.
Enter Gift Card Number: Carefully type in the full gift card number from your physical card or eGift card into the designated field. Double-check for any typos!
Enter PIN: If your gift card has a PIN, enter it in the corresponding field. This is often a 4-digit number.
Apply Gift Card: Click "Apply," "Add," or "Redeem" to apply the gift card's balance to your order total. You should see the amount deducted from your total.
Sub-heading: Using Multiple Gift Cards (If Applicable)
If your order total exceeds the balance of one gift card, or if you have multiple Kroger gift cards, you can typically add more than one gift card during the checkout process. Simply repeat the steps of entering the gift card number and PIN for each additional card.
Kroger will apply the gift card balances first.
Sub-heading: Providing a Secondary Payment (If Needed)
If your gift card balance doesn't cover the entire order total, you'll be prompted to provide a secondary payment method for the remaining balance. This can be a credit card, debit card, or other accepted online payment options.
Enter the details of your secondary payment method to complete the transaction.
Step 4: Review and Place Your Order
You're almost there! One final check before finalizing your purchase.
Review Order Summary: Before placing your order, take a moment to review the complete order summary, including your items, selected pickup/delivery slot, and the applied payment methods.
Confirm and Place Order: Once everything looks correct, click the "Place Order" or "Complete Purchase" button. You'll typically receive an order confirmation email shortly after.
Step 5: Order Confirmation and Pickup/Delivery
Congratulations! Your order is placed.
Confirmation Email: Keep an eye on your email for the order confirmation. This will contain all the details of your purchase, including your order number.
Pickup/Delivery: Follow the instructions provided in your confirmation email for your chosen fulfillment method (pickup or delivery). If it's pickup, you'll usually get a notification when your order is ready. For delivery, track its progress.
Important Considerations and Tips:
Check Your Balance First: Before you start shopping, it's a good idea to check your Kroger gift card balance. You can usually do this on the Kroger website (gcbalance.com), through their mobile app, or by calling the number on the back of the card. This helps you avoid surprises at checkout.
Exclusions: Be aware that Kroger gift cards generally cannot be used for fuel purchases at fuel pumps (you might need to prepay at the kiosk with a physical card), lottery tickets, money orders, or other gift cards/prepaid cards. They also typically cannot be redeemed at Fred Meyer Jewelers or Littman Jewelers stores.
Kroger Pickup and Delivery: Kroger gift cards can be used for Kroger Pickup and Kroger Delivery services, making them a super convenient option for online grocery orders.
Kroger Ship: Note that Kroger gift cards typically cannot be used for Kroger Ship orders (items shipped directly to your home).
Troubleshooting: If you encounter any issues, double-check your gift card number and PIN. If problems persist, contact Kroger Customer Service (1-800-576-4377) or their gift card support (1-844-217-4797).
10 Related FAQ Questions
How to check my Kroger gift card balance online?
You can check your Kroger gift card balance by visiting
How to use a Kroger eGift card for online grocery pickup?
A Kroger eGift card can be used for online grocery pickup by entering the gift card number and PIN in the payment section during the online checkout process on Kroger.com, just like a physical card.
How to add multiple Kroger gift cards to an online order?
During online checkout, in the payment section, you can typically add one gift card at a time. After applying the first, look for an option to "add another gift card" or "apply another gift card" to use additional cards.
How to troubleshoot if my Kroger gift card is not working online?
First, double-check the gift card number and PIN for accuracy. Ensure there are sufficient funds on the card. If issues persist, contact Kroger Gift Card Customer Service at 1-844-217-4797 for assistance.
How to use a Kroger gift card if the order total is higher than the card balance?
If your order total exceeds the gift card balance, the gift card amount will be applied first, and you will then be prompted to provide a secondary payment method (like a credit or debit card) to cover the remaining balance.
How to find the PIN on my Kroger physical gift card?
The PIN on a physical Kroger gift card is usually a 4-digit number located on the back of the card, often hidden under a scratch-off silver strip.
How to get a refund if I cancel an online order paid with a Kroger gift card?
If you cancel an order paid with a Kroger gift card, the refund process will typically credit the amount back to your gift card. The timeframe for this can vary. Contact Kroger Customer Service for specific details on your refund.
How to use a Kroger gift card for Kroger Delivery?
Yes, Kroger gift cards can be used for Kroger Delivery orders. Simply enter the gift card details in the payment section during the online checkout process on Kroger.com.
How to activate a Kroger gift card purchased via Kroger Pickup?
If you've purchased a Kroger gift card via Kroger Pickup, it will have a $0 balance at pickup. You'll need to activate it online at
How to know what can and cannot be purchased with a Kroger gift card online?
Kroger gift cards can be used for most groceries and merchandise available at Kroger Family of Companies stores online. However, they generally cannot be used for fuel at the pump (prepay at kiosk), lottery, money orders, other gift cards/prepaid cards, or at Fred Meyer Jewelers/Littman Jewelers. Always check the terms and conditions on the back of your specific card or on the Kroger website for precise exclusions.
