We've all been there – you've booked a fantastic Marriott stay, a much-anticipated getaway, or a crucial business trip, and then… poof! Your confirmation email seems to have vanished into the digital ether. Panic sets in. "Where is my Marriott reservation?!" Don't worry, you're not alone, and retrieving your booking is usually much simpler than you think. This comprehensive guide will walk you through every possible avenue to locate your Marriott reservation, step by step, with tips and tricks to make the process as smooth as your upcoming check-in!
Lost Your Marriott Reservation? Let's Find It!
Feeling a little lost without your Marriott reservation details? Don't fret! We're about to embark on a quest to uncover your booking. The good news is, Marriott provides several robust ways to retrieve your reservation information, even if you don't have that elusive confirmation number handy.
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| How To Find Marriott Reservation |
Step 1: Start Your Search in the Most Obvious Places (You'd Be Surprised!)
Before diving into more complex methods, let's cover the basics. It's often the simplest solutions that prove to be the most effective!
Sub-heading: Check Your Email Inbox (and Spam!)
This is your first port of call. When you make a reservation, Marriott almost always sends a confirmation email.
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Look for emails from "Marriott," "Marriott Bonvoy," or the specific hotel name. Use the search function in your email client (Gmail, Outlook, Yahoo, etc.) and try keywords like:
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"Marriott confirmation"
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"Marriott reservation"
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"Hotel booking"
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The name of the hotel you booked (e.g., "JW Marriott London")
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The dates of your stay
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Don't forget your spam or junk folder! Many legitimate emails, especially confirmations, sometimes get filtered incorrectly. Take a quick peek there.
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Check all email addresses you might have used. Did you use a personal email, a work email, or perhaps a spouse's email for the booking? Double-check them all.
Sub-heading: Dig Through Your Digital Wallet or Travel Apps
If you use digital wallets like Apple Wallet or Google Pay, sometimes reservation details are automatically added. Also, if you use a travel management app (like TripIt or a corporate travel tool), your Marriott reservation might be synced there.
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Open your digital wallet and see if your booking appears.
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Check any third-party travel apps you use.
Step 2: Leverage Your Marriott Bonvoy Account – Your Personal Reservation Hub
QuickTip: Pause when something clicks.
If you're a Marriott Bonvoy member (and if you're not, you absolutely should be!), your account is a goldmine of past, present, and future reservation information.
Sub-heading: Accessing Your Reservations Online
This is the easiest and most reliable way to find your reservation if you're a Bonvoy member.
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Go to the Official Marriott Website: Open your web browser and navigate to
Marriott.com. -
Sign In: Look for the "Sign In" or "Sign In or Join" option, usually in the top right corner. Enter your Marriott Bonvoy email or member number and your password.
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Forgot your password? There's usually a "Forgot Password" link to help you reset it.
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Navigate to "My Trips" or "Reservations": Once logged in, you'll typically see your name in the top right. Click on it, and a dropdown menu should appear. Look for options like:
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"My Trips" (this is the most common and direct route)
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"Reservations"
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"Account Activity" (sometimes past stays are here too)
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View Your Upcoming and Past Stays: Within "My Trips," you should see a clear list of your upcoming reservations. If your booking isn't immediately visible, make sure you're looking at the correct timeframe (sometimes there are filters for "Upcoming" vs. "Past").
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Pro-Tip: If you still don't see it, ensure the reservation was booked under the same Marriott Bonvoy account. If it was booked as a guest or with a different email, it won't appear here.
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Sub-heading: Using the Marriott Bonvoy Mobile App
The mobile app offers a convenient way to manage your bookings on the go.
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Download and Open the App: If you haven't already, download the Marriott Bonvoy App from your device's app store (available for iOS and Android).
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Log In: Sign in with your Marriott Bonvoy credentials.
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Tap "Trips": At the bottom of the app screen, you'll see a navigation bar. Tap on the "Trips" icon (often represented by a suitcase or similar travel-related symbol).
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Browse Your Bookings: Your upcoming reservations will be prominently displayed. You can also switch to "Past" trips if you're looking for historical information.
Step 3: Utilize the "Look Up Reservation" Tool (Even Without a Bonvoy Account!)
Marriott offers a dedicated tool on their website for looking up reservations, even if you're not logged into a Bonvoy account or if you booked as a guest. This is particularly useful if you have some key details but not necessarily the confirmation number.
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Go to the Marriott Reservation Lookup Page: Visit
Marriott.comand look for a link like "Look Up Reservation" or "Find a Reservation." You can often find this under "Help" or "My Trips" even before signing in. Alternatively, directly navigate to the lookup page (a quick search for "Marriott Look Up Reservation" will usually lead you there). -
Provide Necessary Information: You will typically need to provide at least four pieces of information:
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Confirmation Number (if you have it)
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Check-in Date
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First Name on Reservation
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Last Name on Reservation
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Accuracy is key here! Ensure the spelling of your name matches exactly how it was entered during booking. Even a small typo can prevent the system from finding it.
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Click "Find Reservation": The system will then attempt to locate your booking.
Step 4: Contact Marriott Customer Support – When All Else Fails
If you've exhausted the above methods and still can't find your reservation, it's time to reach out to the experts. Marriott's customer service is equipped to help you.
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QuickTip: Revisit this post tomorrow — it’ll feel new.
Sub-heading: Calling Marriott Reservations Directly
This is often the quickest way to resolve a missing reservation issue.
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Find the Correct Phone Number: Go to
Marriott.comand look for "Contact Us" or "Global Reservation Phone Numbers." They have different numbers for various regions (e.g., North America, Europe, Asia). -
Be Prepared with Information: When you call, have as much of the following information as possible ready:
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Your full name (as it would appear on the reservation)
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The approximate dates of your stay
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The name of the hotel
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Any possible confirmation numbers (even partial ones you might have noted down)
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The email address or phone number you used for the booking.
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The last four digits of the credit card used for the booking (this can be a powerful identifier for them).
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Explain Your Situation Clearly: Tell the representative that you're trying to locate a reservation and provide them with the details you have. They can usually search by various parameters in their system.
Sub-heading: Using Online Chat or Email Support
Some Marriott websites offer live chat support, which can be convenient for quick inquiries. You might also be able to submit an email inquiry.
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Check the "Contact Us" section on
Marriott.comfor these options. -
Be prepared to provide the same detailed information as you would over the phone.
Step 5: Consider Third-Party Booking Sources
Did you book your Marriott stay through an online travel agency (OTA) like Expedia, Booking.com, Kayak, or a corporate travel portal (e.g., Concur)?
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Contact the Third-Party Directly: If you booked through a third-party, your primary point of contact for reservation details will be that agency. They will have their own confirmation number and access to the booking.
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Check Their Platforms: Log into your account on the OTA's website or app to find your reservation details.
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Important Note: While Marriott may be able to see a third-party booking in their system with enough information, they generally cannot modify or cancel it directly. You'll need to go through the original booking source.
Congratulations! You've Found Your Marriott Reservation!
Once you've successfully located your reservation, make sure to take a moment to save or screenshot the confirmation details. Email it to yourself, add it to your calendar, or print it out for easy access. Knowing how to quickly retrieve your booking information can save you a lot of stress and ensure a smooth check-in experience for your next Marriott stay!
10 Related FAQ Questions
Tip: Keep the flow, don’t jump randomly.
How to access my Marriott Bonvoy account?
You can access your Marriott Bonvoy account by visiting Marriott.com and clicking "Sign In" in the top right corner, or by opening the Marriott Bonvoy mobile app and logging in with your email/member number and password.
How to find a Marriott reservation without a confirmation number?
You can find a Marriott reservation without a confirmation number by using the "Look Up Reservation" tool on Marriott.com (requiring first name, last name, and check-in date) or by contacting Marriott Customer Support with your name, dates of stay, hotel name, and possibly the last four digits of the credit card used.
How to view past Marriott stays?
To view past Marriott stays, log into your Marriott Bonvoy account on Marriott.com or the mobile app, navigate to "My Trips" or "Activity," and select the "Past" filter to see your reservation history.
How to get a copy of my Marriott hotel bill?
If you're a Marriott Bonvoy member, log into your account, go to "My Trips" or "Activity," find the past stay, and click "View Bill." Non-members can request a copy through the Marriott "Contact Us" form, providing their reservation details.
How to add my Marriott Bonvoy number to an existing reservation?
You can typically add your Marriott Bonvoy number to an existing reservation by logging into your Marriott Bonvoy account, finding the reservation under "My Trips," and looking for an option to "Edit Guest Information" or "Add Loyalty Number." If this isn't available online, you can call Marriott Customer Support or ask the front desk upon check-in.
Tip: Avoid distractions — stay in the post.
How to modify a Marriott reservation online?
To modify a Marriott reservation online, log into your Marriott Bonvoy account (if applicable), go to "My Trips," find the reservation you wish to modify, and click "View/Modify Room" or "Edit Reservation." You can also use the "Look Up Reservation" tool with your confirmation number.
How to cancel a Marriott reservation online?
To cancel a Marriott reservation online, log into your Marriott Bonvoy account, navigate to "My Trips," find the reservation, and look for a "Cancel" or "Cancel Reservation" option. Be aware of the cancellation policy and any associated fees.
How to contact Marriott customer service?
You can contact Marriott customer service by calling their global reservation phone numbers (found on Marriott.com under "Contact Us"), using their online chat support (if available), or submitting an email inquiry through their website.
How to find a Marriott reservation booked through a third party?
If your Marriott reservation was booked through a third-party website (like Expedia or Booking.com), you need to contact that third-party booking source directly to retrieve your reservation details and for any modifications or cancellations.
How to ensure my future Marriott reservations are easy to find?
To ensure your future Marriott reservations are easy to find, always book directly through Marriott.com or the Marriott Bonvoy app while logged into your Bonvoy account, keep your confirmation emails, and consider saving your reservation details to a digital wallet or travel planner.
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