Ever stared blankly at a hotel reservation form, or perhaps the Marriott Bonvoy app, realizing you've completely drawn a blank on your Marriott Rewards number? You're not alone! It's a common scenario for even the most seasoned travelers. But don't fret, retrieving your Marriott Bonvoy (formerly Marriott Rewards) number is usually a straightforward process. This comprehensive guide will walk you through every step, ensuring you get back to earning and redeeming those valuable points in no time.
Step 1: Engage with Your Memory (and Your Inbox!)
Before diving into digital recovery methods, let's start with the simplest approach. Have you checked your email? Marriott Bonvoy frequently sends out promotional emails, reservation confirmations, or monthly statements. Your member number is almost always included in these communications. Search your inbox for terms like "Marriott Bonvoy," "Marriott Rewards," "hotel reservation," or even just "Marriott." You might be surprised at what you find!
Sub-heading: The Email Archeologist
Check your spam or junk folders: Sometimes, legitimate emails can end up there.
Search broadly: Use different keywords related to Marriott or your stays.
Look for old reservation confirmations: These are a goldmine for your member number.
Step 2: The Digital Gateway – Marriott Bonvoy Website
The Marriott Bonvoy website is your primary hub for managing your account. Even if you've forgotten your member number, you can often retrieve it by accessing your account through your email address.
Step 2.1: Accessing the "Forgot Member Number" Tool
Navigate to the Marriott Bonvoy Website: Open your web browser and go to
www.marriott.com.Locate the Sign-In/Join Option: In the top right corner of the homepage, you'll typically see "Sign In or Join." Click on it.
Find the "Forgot Member Number" Link: On the sign-in pop-up or page, look for a link that says "Forgot Member Number" or "Look up member number." Click this.
Enter Your Details: You will be prompted to enter information associated with your account, such as your first name, last name, and the email address you used when you joined Marriott Bonvoy.
Crucial Tip: Ensure the information you enter precisely matches what Marriott has on file. Even a small typo or an extra space can prevent the system from finding your account.
Receive Your Number: If the information matches, Marriott will send your Bonvoy account number to the email address on file. Check your inbox (and spam/junk) for this email.
Step 2.2: Finding Your Number After Successful Login
If you remember your password but not your member number, simply log in to your account.
Log In: Go to
www.marriott.comand click "Sign In." Enter your email address (or member number if you remember it) and password.Access Your Profile: Once logged in, click on your name at the top of the screen.
View Your Profile: From the drop-down menu that appears, click on "Profile." Your Marriott Bonvoy Account Number will be prominently displayed under your name within this section.
Step 3: Mobile App Magic – Quick Access on the Go
The Marriott Bonvoy mobile app is incredibly convenient for managing your stays and accessing your loyalty information. If you've logged in before, your number is just a few taps away.
Step 3.1: Locating Your Number within the App
Open the Marriott Bonvoy App: Launch the app on your smartphone or tablet.
Tap on "Account": At the bottom of the screen, you'll see an "Account" icon. Tap on it.
Access Your Profile/Bell Icon: In the top-right corner, you'll usually find a profile icon (often a silhouette of a person) or a bell icon. Tap this.
View Your Account Number: Your Marriott Bonvoy Account Number will be displayed at the top of the screen, right under your name.
Step 3.2: If You're Not Logged In to the App
If you're signed out of the app and can't remember your number to log back in, you'll typically be given options similar to the website:
Tap "Sign In": On the app's initial screen.
Look for "Need Help Signing In?" or "Forgot Account?": This will often lead you to options like "Forgot Password" or "Need to Activate Your Account." While not directly "Forgot Member Number," these paths might still guide you to a lookup tool or prompt you to use your email.
If all else fails with the app's login options, revert to the website's "Forgot Member Number" tool (Step 2.1).
Step 4: The Personal Touch – Contacting Customer Service
Sometimes, due to account security, multiple accounts, or changes to your personal information, the automated online tools might not work. In these cases, a direct call to Marriott Bonvoy customer service is your best bet.
Step 4.1: Preparing for Your Call
Gather Information: Be prepared to provide details that verify your identity and account ownership. This may include:
Your full name
Date of birth
Address associated with the account
Email address on file
Phone number on file
Recent stay dates or hotel names
Any linked credit cards (Marriott Bonvoy co-branded cards)
Step 4.2: Calling Marriott Bonvoy Customer Service
Find the Correct Number: The primary Marriott Bonvoy customer service number for the US and Canada is +1 (800) 627-7468. For other regions, visit the "Contact Us" section on the Marriott Bonvoy website to find the appropriate local number.
Explain Your Situation: Clearly state that you need to retrieve your Marriott Bonvoy member number.
Verify Your Identity: The representative will ask you a series of security questions to confirm you are the account holder.
Receive Your Number: Once your identity is verified, they will be able to provide you with your Marriott Bonvoy account number. They can also often help you reset your password if needed.
Step 5: Leveraging Past Stays – The Front Desk Option
If you're currently staying at a Marriott property or have a confirmed upcoming reservation, the hotel's front desk staff can often assist you.
Approach the Front Desk: During check-in, check-out, or at any point during your stay, inform the front desk associate that you need to retrieve your Marriott Bonvoy member number.
Provide Identification: They will typically ask for your name and a form of identification (like your passport or driver's license) to look up your reservation.
They Can Find It: Since your reservation is likely linked to your Bonvoy account (or can be linked by them), they can usually find your member number in their system. They can then add it to your current reservation if it's missing, ensuring you earn points for your stay.
Step 6: Preventative Measures for the Future
Once you've successfully retrieved your Marriott Bonvoy number, take a moment to ensure you don't find yourself in the same predicament again!
Write it down: Keep a physical note of your member number in a secure place.
Save it digitally: Store it in a password manager or a secure note-taking app on your phone.
Memorize it (if possible!): For frequent travelers, this becomes second nature.
Link to your email: Ensure the email address on your Marriott Bonvoy account is current and one you regularly access. This is your primary recovery method.
Keep the app logged in: If you use the app frequently, ensure you remain logged in for easy access.
Frequently Asked Questions (FAQs)
How to: Check if I already have a Marriott Bonvoy account?
You can try to use the "Forgot Member Number" tool on marriott.com with your email address. If it finds an account, you have one. Otherwise, you may need to create a new one.
How to: Find my Marriott Bonvoy account number if I changed my email address?
If you no longer have access to the email address on file, you will likely need to contact Marriott Bonvoy customer service by phone to verify your identity and update your email address.
How to: Merge duplicate Marriott Bonvoy accounts?
If you've accidentally created multiple accounts, contact Marriott Bonvoy customer service. They have a process for merging accounts, ensuring all your points and elite nights are consolidated.
How to: Find my Marriott Bonvoy account number without internet access?
If you have no internet access, the best way is to call Marriott Bonvoy customer service directly from a phone, or ask the front desk at a Marriott property.
How to: Get my Marriott Bonvoy account number if I just joined?
If you just joined online, your member number is usually displayed on the confirmation page and sent to your email. If you joined at a hotel, the front desk should have provided it.
How to: Reset my Marriott Bonvoy password if I forgot it?
On the Marriott.com sign-in page, click "Forgot Password." You'll be prompted to enter your email or member number to receive password reset instructions.
How to: Add my Marriott Bonvoy number to an existing reservation?
You can usually do this online by looking up your reservation on marriott.com and editing the guest information. Alternatively, you can ask the hotel front desk to add it upon check-in.
How to: Check my Marriott Bonvoy points balance?
Once logged into your account on marriott.com or the Marriott Bonvoy app, your points balance will be displayed on your profile or the main account screen.
How to: Get a physical Marriott Bonvoy membership card?
Marriott Bonvoy primarily uses digital membership cards. You can view your digital card within the Marriott Bonvoy mobile app under your profile. A physical card is generally not issued.
How to: Contact Marriott Bonvoy customer service from outside the US?
Visit the "Contact Us" section on marriott.com and select your region to find the appropriate international customer service phone number.
