Groceries delivered right to your door or waiting for you at the store? Yes, please! Kroger has made online ordering incredibly convenient, saving you precious time and effort. Whether you're a busy parent, working long hours, or simply prefer the ease of online shopping, knowing how to navigate Kroger's digital platforms is a game-changer. Let's dive in and make your next grocery run a breeze!
Your Comprehensive Guide to Ordering from Kroger Online
Ordering from Kroger is a straightforward process, but knowing the ins and outs can help you maximize your savings and convenience. Here's a step-by-step guide to get you started:
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| How Do You Order From Kroger |
Step 1: Get Set Up! (Your Kroger Digital Account)
Hey there! Ready to revolutionize your grocery shopping? The first and most crucial step is setting up your Kroger digital account. This is your gateway to all the online features, including digital coupons, fuel points, and of course, ordering online!
Sub-heading: Creating Your Account
Visit the Kroger Website or Download the App: You can either go to
www.kroger.com Register or Sign In:
If you're a new user, click on the "Register" button. You'll be prompted to enter your email address, create a password, and provide some basic personal information.
If you already have a Kroger Plus Shopper's Card but haven't linked it to an online account, this is the time to do it! You'll be asked to add your Plus Card number or create a virtual card number during registration. This is essential for accessing personalized savings and fuel points. If you only use your phone number at the register, you can call Kroger customer service to get your Plus Card number.
If you already have a digital account, simply click "Sign In" and enter your credentials.
Select Your Preferred Store: Once logged in, the system will ask for your ZIP code to help you find local Kroger stores. Select your preferred store, as this will influence product availability, pricing, and pickup/delivery options. You can always change this later if needed.
Step 2: Choose Your Shopping Method (Pickup or Delivery)
Kroger offers a couple of fantastic ways to get your groceries. Deciding between them depends on your schedule and preferences.
Sub-heading: Kroger Pickup (ClickList)
What it is: With Kroger Pickup, you shop online, select a convenient pickup time, and then drive to your chosen Kroger store. Associates will have your order ready and load it directly into your car.
Pros:
Free for orders typically $35 or more (check local store policies).
No delivery fees or tips required (though some choose to tip for exceptional service).
You control the pickup time that works best for you.
How to select: After signing in, on the homepage, you'll see options like "Pickup" or "Delivery." Select "Pickup" and confirm your preferred store.
QuickTip: Pause at transitions — they signal new ideas.
Sub-heading: Kroger Delivery
What it is: With Kroger Delivery, your groceries are shopped and delivered right to your doorstep. Kroger uses its own delivery service in some areas, and in others, they partner with third-party providers like Instacart or Shipt.
Pros:
Ultimate convenience – groceries come to you.
Can save time and effort by eliminating a trip to the store.
Cons:
Delivery fees apply, which can vary based on the day, time slot, and whether it's a Kroger-fulfilled delivery or a third-party service. (Boost members often get free delivery on orders $35+).
Tipping the delivery driver is customary.
How to select: From the homepage, choose "Delivery." You'll be prompted to enter your full delivery address to confirm service availability in your area.
Step 3: Fill Your Virtual Cart (Shopping for Groceries)
This is the fun part! Browse through Kroger's extensive online catalog is just like walking through the aisles, but with the added benefit of search filters and digital coupon integration.
Sub-heading: Navigating the Aisles
Search Bar is Your Friend: The easiest way to find specific items is to use the search bar at the top of the page. Type in what you're looking for (e.g., "organic milk," "chicken breast," "detergent").
Browse by Category: If you're looking for inspiration or want to explore different departments, use the category menu. You'll find sections like Produce, Dairy & Eggs, Meat & Seafood, Pantry, Frozen, Household Essentials, and more.
Weekly Ad & Digital Coupons: Don't miss out on savings!
Click on "Weekly Ad" to see the current sales and specials. You can often add sale items directly to your cart from here.
Go to "Digital Coupons" and browse through hundreds of available coupons. Simply click "Clip" to load them to your Shopper's Card. These coupons will automatically apply when you check out. Look for personalized recommendations based on your past purchases too!
Adding Items to Your Cart: When you find an item you want, click on it to see details, then click the "Add to Cart" button. You can adjust the quantity as needed.
Reviewing Your Cart: As you add items, your cart icon (usually in the top right corner) will update with the number of items and a running total. Click on it anytime to review your selections.
Sub-heading: Important Considerations While Shopping
Substitutions: When an item is out of stock, Kroger can substitute it with a similar product. You'll typically have the option to allow or disallow substitutions during checkout. It's a good idea to allow substitutions for common items to ensure you get as much of your order as possible. You can even add special instructions for your shopper (e.g., "green bananas, please!").
Weighted Items: For items sold by weight (like produce, meat, or deli cheese), the price shown in your cart is an estimate. You'll be charged based on the actual weight of the item selected by the shopper.
"Start My Cart" or Reordering: If you're a regular shopper, Kroger's platform often allows you to easily reorder from past purchases. This is a huge time-saver for your weekly staples!
Step 4: Checkout and Scheduling (Payment and Time Slots)
Once your cart is full, it's time to finalize your order.
Sub-heading: Reviewing Your Order and Applying Savings
Go to Your Cart: Click the cart icon and then "Checkout."
Review All Items: Double-check your order carefully. Ensure quantities are correct and that you haven't forgotten anything.
Confirm Digital Coupons: Any digital coupons you clipped should automatically apply to eligible items. You'll see the discounts reflected in your total.
Paper Coupons (for Pickup/Kroger Delivery): If you have physical paper coupons, you may be able to present them at the time of pickup or delivery (for Kroger-fulfilled delivery, not always for third-party deliveries). Check Kroger's specific policy on this.
Reminder: Short breaks can improve focus.
Sub-heading: Selecting Your Time Slot
Choose Date and Time: You'll be presented with available pickup or delivery windows. These are typically one-hour slots. Popular times, especially evenings and weekends, can fill up quickly, so if you have a specific time in mind, it's a good idea to place your order a day or two in advance.
Express Delivery (if available): In some areas, Kroger offers Express Delivery for quicker service, often fulfilled by Instacart. This usually comes with an additional surcharge.
Sub-heading: Payment Information
Payment Methods: Kroger accepts major credit and debit cards. At the time of order, you'll provide your card details.
Note: For delivery orders, payment methods like cash, check, gift cards, or government benefits (WIC, SNAP) are typically not accepted online. You'll be charged once your order is delivered.
Estimated Total vs. Final Total: You'll see an estimated total at checkout. The final price may vary slightly due to:
Actual weight of weighted items.
Substitutions (if the substituted item has a different price).
Coupons (if they apply differently than expected).
Taxes (if applicable).
Mobile Phone Number for Updates: It's highly recommended to provide your mobile phone number to receive text updates about your order, including when it's being shopped, any substitutions, and when it's ready for pickup or on its way for delivery.
Step 5: Confirm and Relax! (Order Confirmation and Follow-Up)
You're almost done! After placing your order, you'll receive a confirmation.
Sub-heading: Order Confirmation
Email/Text Confirmation: You'll receive an email confirmation with your order details and a summary. If you opted for text updates, you'll get a confirmation SMS as well. Keep this handy for your records.
Modifying Your Order: In most cases, you can modify your order (add or remove items) up until a certain cut-off time, usually the night before your scheduled pickup/delivery. Check your confirmation email for details on how to do this.
Sub-heading: Pickup Day or Delivery Day
For Pickup:
When it's close to your pickup time, head to your chosen Kroger store.
Look for the "Kroger Pickup" or "Online Order Pickup" signs in the parking lot. There are usually designated spots.
Follow the instructions on the sign or in your text message (often involving calling a number or using the app to check in) to let them know you've arrived.
An associate will bring your groceries out and load them into your vehicle. You can present any valid paper coupons at this time and reject any substitutions you don't want.
You may be asked to show your government-issued photo ID and the payment card used for the order.
For Delivery:
You'll receive notifications when your shopper starts picking your items and when they are on their way.
A delivery driver will drop off your groceries at your doorstep.
If your order contains age-restricted items (like alcohol or tobacco), an adult of legal age with valid ID must be present to receive and sign for the order.
You can refuse any substituted items at the time of delivery or request a refund later through the website/app.
10 Related FAQ Questions
Here are some frequently asked questions about ordering from Kroger, with quick answers:
QuickTip: Look for lists — they simplify complex points.
How to: Check if Kroger delivers to my address?
You can check delivery availability by entering your ZIP code and selecting "Delivery" on the Kroger website or app. If service is available, you'll be able to proceed with selecting a store and shopping.
How to: Apply digital coupons to my Kroger order?
Once you've created and logged into your Kroger digital account, navigate to the "Digital Coupons" section. Click "Clip" on the coupons you want to use, and they will automatically be applied to eligible items in your cart at checkout.
How to: Know if an item is available for pickup or delivery?
When you set your shopping method (pickup or delivery) and preferred store, the items displayed will generally be available for that service. If an item is out of stock, the website/app will usually indicate this.
How to: Handle substitutions in my Kroger order?
During checkout, you'll have options regarding substitutions. You can choose to allow substitutions for out-of-stock items, or specify "no substitutions." If you allow them, you'll be notified of any substitutions, and you can approve or reject them at pickup or delivery.
How to: Track my Kroger delivery order?
After placing your order, you'll receive text message updates (if you opted in) or can check your order status in the Kroger app or on the website, which will notify you when your shopper starts and when the delivery is on its way.
QuickTip: Stop and think when you learn something new.
How to: Change or cancel my Kroger order?
You can typically modify or cancel your order up until a certain cut-off time before your scheduled pickup or delivery. Look for a "Modify Order" or "Cancel Order" option in your order history on the website or app.
How to: Pay for my Kroger online order?
Kroger primarily accepts major credit and debit cards for online orders. Payment is processed once your order is picked up or delivered.
How to: Use my Kroger Plus Card benefits with online orders?
When you create your Kroger digital account, be sure to link your Kroger Plus Card number. This ensures that all your digital coupons are applied, and you earn fuel points and other loyalty benefits on your online purchases.
How to: Return an item from my Kroger online order?
Kroger's return policy generally allows returns within 30 days with a receipt. You can typically return online-purchased items in-store or, in some cases, initiate an online return through your account, often requiring original packaging.
How to: Contact Kroger customer service about an online order?
For any issues or questions regarding your online order, you can contact Kroger Customer Service by calling 1-800-KRO-GERS (1-800-576-4377) or by filling out the contact form on their website.
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