Are you eager to see those Marriott Bonvoy points pile up in your account, ready for your next dream vacation or a luxurious upgrade? We've all been there – the anticipation after a fantastic stay, wondering exactly when those hard-earned points will appear. While Marriott Bonvoy is a fantastic loyalty program, the point-posting timeline can sometimes feel a little mysterious.
Fear not, fellow traveler! This comprehensive guide will demystify the process, explain typical timelines, and provide a clear, step-by-step approach to ensure you get every single point you deserve. Let's dive in!
How Long Do Marriott Points Take to Post? A Comprehensive Guide
Earning Marriott Bonvoy points is exciting, but waiting for them to hit your account can be a bit like watching paint dry. Understanding the usual timelines and knowing what to do if they don't appear can save you a lot of hassle.
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| How Long Do Marriott Points Take To Post |
Step 1: Understanding the Standard Point Posting Timeline
So, you've just checked out of a Marriott property, perhaps after a delightful stay at a St. Regis in Bali or a convenient Courtyard by Marriott on a business trip. When can you expect those points to show up?
Generally, for eligible hotel stays, Marriott Bonvoy states that points will automatically appear in your account within 72 hours following the completion of your stay. However, it's also common for them to take up to 10 business days after your check-out date.
For Hotel Stays:
Typical Timeline: 72 hours after checkout.
Maximum Expected Timeline: Up to 10 business days after checkout.
For Marriott Bonvoy Credit Card Purchases (not directly related to a hotel stay):
Points earned through your Marriott Bonvoy co-branded credit card usually post to your Marriott Bonvoy account shortly after your credit card statement closes. This typically aligns with your credit card billing cycle.
For Other Earning Methods (e.g., Dining Programs, Car Rentals, Tours & Activities, Meetings & Events):
The posting time for points from these sources can vary more widely. Some might be relatively quick (a few days), while others, like points from "Vacations by Marriott Bonvoy" packages, might take 7 to 14 days after your checkout date. Always check the specific terms and conditions for each partner or program.
Key Takeaway: Patience is a virtue, especially within the first 10 business days. Most points will show up within this window.
Tip: Context builds as you keep reading.
Step 2: Checking Your Marriott Bonvoy Account Activity
Before you panic, the first and most crucial step is to verify your point activity. Marriott Bonvoy provides an easy way to see if your points have posted.
Sub-heading: Accessing Your Account Online
Go to the official Marriott Bonvoy website (
Marriott.com Click on "Sign In" at the top right corner and enter your Marriott Bonvoy Member Number or Email and Password.
Once logged in, navigate to your "My Account" section.
Look for "Activity" or "Account Activity." This section provides a detailed history of your points earned and redeemed.
Carefully review the entries for your recent stay. Check the dates and the number of points posted.
Sub-heading: Using the Marriott Bonvoy Mobile App
Open the Marriott Bonvoy Mobile App on your smartphone.
Log in to your account.
Tap on "Account" at the bottom of the screen.
Then, select "Account Activity."
Scan through your recent transactions to see if your stay has been credited.
Pro Tip: Sometimes points appear with a slightly delayed date, even if the stay itself was recorded earlier. Give it a thorough check!
Step 3: What to Do if Your Points Are Missing (After 10 Business Days)
If you've waited the recommended 10 business days and your points are still nowhere to be found, it's time to take action. Don't worry; Marriott Bonvoy has a clear process for this.
Sub-heading: Gathering Necessary Information Before you contact Marriott, make sure you have the following details handy. This will significantly speed up the resolution process:
Your Marriott Bonvoy Member Number.
The Hotel Name and Location (City, Country).
Your Check-in Date.
Your Check-out Date.
The Confirmation Number for your reservation.
A copy of your Hotel Folio/Receipt. This is crucial! If you don't have it, try contacting the hotel directly to request a copy. Many hotels can email it to you.
Sub-heading: Submitting a "Missing Stay Request" Online This is often the quickest and most efficient way to resolve missing points for hotel stays.
Log in to your Marriott Bonvoy account on the Marriott website.
Navigate to the "Help" or "Customer Service" section.
Look for "Missing Stay Request" or "Request Credit for a Completed Stay."
Fill out the online form with all the gathered information.
You will likely be prompted to upload a copy of your hotel folio/receipt. Do not skip this step; it's vital for verification.
Submit the request. You should receive a confirmation number or email for your request.
Sub-heading: Contacting Marriott Bonvoy Customer Service If the online form isn't working for you, or if your issue is more complex (e.g., missing points from a partner program), reaching out to customer service is your next best bet.
Phone: You can find the general Marriott Bonvoy Customer Service number on their website. For members in the U.S. and Canada, the number is often +1 (800) 627-7468. For international numbers, check the Marriott Bonvoy "Contact Us" page. Having your Marriott Bonvoy number ready will expedite the call.
Chat: Marriott Bonvoy often offers a chat service on their website. Look for a "help" icon or a chat bubble in the lower right corner of your browser.
Social Media: While not always for direct resolution, contacting @MBonvoyAssist on Twitter can sometimes get you pointed in the right direction or escalate an issue.
Important Note: Always keep records of your requests, including dates, confirmation numbers, and who you spoke with if you call customer service. This will be invaluable if you need to follow up.
Step 4: Common Reasons for Delayed or Missing Points
Tip: Bookmark this post to revisit later.
Understanding why points might be delayed can help prevent future issues.
Incorrect Marriott Bonvoy Number: This is a very common reason. If your Bonvoy number wasn't correctly added to your reservation at the time of booking or check-in, the points won't automatically post.
Third-Party Bookings: Stays booked through online travel agencies (OTAs) like Expedia, Booking.com, or other third-party sites are generally not eligible for earning Marriott Bonvoy points or Elite Night Credits. To earn points, you must book directly through Marriott channels (Marriott.com, Marriott Bonvoy App, or Marriott Reservations).
Non-Eligible Rates: Certain discounted rates, wholesale rates, or long-term stay rates might not be eligible for point accrual. Always check the terms and conditions of the rate you're booking.
Hotel System Delays: Sometimes, there are simply technical delays in the hotel's system transmitting the stay data to Marriott Bonvoy.
Stay Not Fully Paid/Resolved: If there were any issues with payment or outstanding balances on your bill, points might be held until everything is resolved.
Multiple Attachments for Missing Stay: If your missing stay involves more than one hotel bill or complex charges, it might require a direct call to customer service rather than just the online form.
Step 5: Preventing Future Missing Points
A little proactive effort can save you a lot of time and frustration later.
Always Provide Your Marriott Bonvoy Number: Ensure your Bonvoy member number is linked to your reservation at the time of booking, and double-check it at check-in.
Book Directly with Marriott: To guarantee point earning, always book your Marriott stays through official Marriott channels.
Save Your Folio: Make it a habit to request and keep a copy of your hotel folio/receipt upon checkout.
Review Your Reservation: Before your stay, quickly review your reservation details to confirm your Marriott Bonvoy number is present.
Monitor Your Account: Periodically check your Marriott Bonvoy account activity, especially after a stay.
10 Related FAQ Questions
How to check my Marriott Bonvoy points balance?
To check your Marriott Bonvoy points balance, log in to your account on the Marriott Bonvoy website or mobile app. Your current point balance will be prominently displayed on your account dashboard.
How to earn Marriott Bonvoy points faster?
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You can earn Marriott Bonvoy points faster by staying frequently at Marriott properties, utilizing a Marriott Bonvoy co-branded credit card for everyday spending, participating in Bonvoy promotions, booking meetings and events, linking accounts with partners like Uber or Emirates, and even referring friends for Marriott credit cards.
How to use Marriott Bonvoy points for free nights?
To use Marriott Bonvoy points for free nights, log in to your account on the Marriott website or app, search for your desired destination and dates, and toggle on the "Use Points/Awards" option. The search results will then display properties available for redemption with points.
How to request credit for a past Marriott stay?
To request credit for a past Marriott stay, log in to your Marriott Bonvoy account on their website and navigate to the "Missing Stay Request" form, usually found under "Help" or "Customer Service." You'll need your reservation details and a copy of your hotel folio.
How to transfer Marriott Bonvoy points to airline miles?
You can transfer Marriott Bonvoy points to airline miles through the Marriott Bonvoy website. Most transfers are at a 3:1 ratio (3 Marriott Bonvoy points = 1 airline mile), and you often receive a bonus of 5,000 miles for every 60,000 points transferred.
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How to redeem Marriott Bonvoy points for experiences?
Marriott Bonvoy points can be redeemed for unique experiences through "Marriott Bonvoy Moments." Visit the Marriott Bonvoy Moments website, where you can bid on exclusive events or redeem points for fixed-price packages related to culinary, sports, entertainment, and lifestyle events.
How to contact Marriott Bonvoy customer service?
You can contact Marriott Bonvoy customer service by phone (e.g., +1 (800) 627-7468 for U.S./Canada), via their website's chat feature, or by submitting an online contact form. Elite members often have dedicated support lines for faster assistance.
How to merge multiple Marriott Bonvoy accounts?
If you have multiple Marriott Bonvoy accounts, you can request to merge them by contacting Marriott Bonvoy customer service. They will typically assist you in consolidating your points and Elite Night Credits into a single account.
How to prevent Marriott Bonvoy points from expiring?
To prevent Marriott Bonvoy points from expiring, you need to have qualifying activity in your account at least once every 24 months. This can include earning points from a stay, credit card spend, redeeming points, or transferring points.
How to get a copy of a past Marriott hotel receipt?
To get a copy of a past Marriott hotel receipt (folio), you can usually log into your Marriott Bonvoy account and find a link to request past folios, or contact the specific hotel directly. Marriott Bonvoy customer service can also assist in providing these.
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