Do you want to unlock a world of savings, personalized offers, and seamless shopping right from your smartphone? Then linking your Kroger Card to the Kroger app is your golden ticket! Many people have a Kroger Plus Card but aren't fully utilizing its potential by connecting it to their digital account. Imagine clipping digital coupons directly to your card with a single tap, building smart shopping lists, and even paying with your phone. It's all possible once your card and app are in sync.
Let's dive right in and get your Kroger Card linked to your app with this comprehensive, step-by-step guide! Are you ready to supercharge your savings? Let's go!
The Power of the Kroger App: Why Link Your Card?
Before we get to the "how-to," let's quickly understand why this is such a valuable step. Linking your Kroger Card to the app unlocks a suite of features designed to make your grocery shopping experience more efficient and rewarding:
Digital Coupons: Say goodbye to paper coupons! Clip hundreds of digital coupons directly to your card from the app, and they'll automatically apply at checkout.
Personalized Offers: Get special deals tailored to your shopping habits, delivered right to your app.
Weekly Ad Access: Browse the weekly ad from anywhere, plan your shopping trip, and add items directly to your list.
Shopping List Builder: Create and manage smart shopping lists that can be organized by aisle for a quicker in-store experience, or used for online pickup/delivery orders.
Kroger Pay: A fast, contact-free, and secure way to pay and save using your mobile device. One scan applies your Plus Card and payment!
Fuel Points Tracking: Easily see your accumulated fuel points and redeem them at Kroger Fuel Centers or participating Shell locations.
Order History & Receipts: Keep track of your past purchases and view digital receipts.
Pickup & Delivery Management: If you use Kroger's online services, the app is your hub for managing your orders.
Now that you're excited about the possibilities, let's get your card linked!
Step 1: Prepare for Liftoff – Gathering Your Essentials
Before you embark on this digital journey, a little preparation goes a long way. This ensures a smooth and successful linking process.
Sub-heading: Do you have a Kroger Plus Card already?
If you already have a physical Kroger Plus Card: Great! Have it handy. You'll need the 12-digit number printed on the back of the card, usually starting with a '4'. If you only use your phone number at the register and don't know your card number, you might need to call Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377) and select option 4 to retrieve it.
If you don't have a Kroger Plus Card yet: No worries! You can still create a digital account and get a virtual card number directly through the app. This is a fantastic option if you prefer a completely digital experience from the start.
Sub-heading: Device and Internet Check
Make sure you have a smartphone (iOS or Android) with a stable internet connection (Wi-Fi is recommended to avoid data charges). The Kroger app is available for both platforms.
Step 2: Downloading and Opening the Kroger App
This is where the magic begins!
Sub-heading: For iPhone Users (App Store)
Unlock your iPhone and locate the App Store icon (it looks like a blue square with a white "A" in the middle).
Tap on the App Store icon to open it.
In the search bar at the bottom of the screen, tap "Search" (magnifying glass icon).
Type "Kroger" into the search bar at the top and press "Search" on your keyboard.
Look for the official "Kroger" app (it usually has the Kroger logo).
Tap "GET" next to the app icon. You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
Once downloaded, tap "OPEN" or find the Kroger app icon on your home screen and tap it to launch.
Sub-heading: For Android Users (Google Play Store)
Unlock your Android phone and find the Google Play Store icon (it looks like a colorful triangle).
Tap on the Google Play Store icon to open it.
In the search bar at the top of the screen, tap the search icon (magnifying glass).
Type "Kroger" into the search bar and press the search button on your keyboard.
Locate the official "Kroger" app.
Tap "Install". The app will download and install automatically.
Once installed, tap "Open" or find the Kroger app icon on your home screen and tap it to launch.
Step 3: Registering or Signing In to Your Digital Account
This is the crucial step where you connect your physical card (or create a virtual one) to your digital profile.
Sub-heading: If You're a New User (No Digital Account Yet)
When you first open the app, you'll likely see an option to "Sign In" or "Register" or "Create an Account." Tap "Register" or "Create an Account."
The app will guide you through the registration process. You'll typically need to provide:
Your Email Address: Choose an email you use frequently, as this will be your primary login.
Create a Password: Make it strong and memorable.
Preferred Store: Select your most frequently visited Kroger store. This helps with local ad information and pickup/delivery options.
Link your Plus Card: This is the most important part for existing cardholders.
You'll see a prompt asking if you have a Kroger Plus Card. Select "Yes."
Carefully enter your 12-digit Kroger Plus Card number (the one from the back of your physical card). Double-check for any typos!
If you don't have a physical card, select the option to "Create a Virtual Card" or "No, I don't have one." The app will generate a digital card number for you.
Your Name and ZIP Code: Ensure these match the information associated with your existing Kroger Plus Card, if applicable.
Review all the information you've entered.
Tap "Create Account" or "Submit."
You might receive a verification email to the address you provided. Check your inbox (and spam folder!) and follow the instructions to verify your account. This is a common security step.
Sub-heading: If You Already Have a Digital Account (but Your Card Isn't Linked or You Want to Confirm)
If you've previously created an account on the Kroger website but haven't fully utilized the app, or if you're unsure if your card is linked:
Open the Kroger app and tap "Sign In."
Enter your email address and password that you used for your Kroger digital account.
Once logged in, look for the "My Account" section. This is usually accessible through a menu icon (often three horizontal lines) in the corner of the app, or a profile icon.
Within "My Account," look for an option like "Plus Card," "Loyalty Card," or "Shopper's Card."
Tap on this option. You should see your linked Kroger Plus Card number displayed.
If it's not linked or you see an option to add/edit: Tap "Edit" or "Add Plus Card" and carefully enter your 12-digit Kroger Plus Card number.
Confirm the details.
Step 4: Confirming Your Card Link and Exploring the App
Congratulations! You've likely linked your Kroger Card to the app. Now it's time to verify and start exploring.
Sub-heading: Verification on the App
Go back to the "My Account" section. You should clearly see your Kroger Plus Card number or a confirmation that your card is linked.
You might also see your fuel points balance updating, which is another good indicator of a successful link.
Try clipping a digital coupon: Navigate to the "Digital Coupons" section. Select a coupon and tap "Clip." Then, go to your shopping list or an item in the weekly ad that matches the coupon. You should see a confirmation that the coupon is loaded to your card.
Sub-heading: Setting Your Preferred Store
If you haven't already, ensure your preferred store is set correctly. This is important for seeing accurate local weekly ads, pricing, and for managing pickup/delivery orders. You can usually do this in the "My Account" or "Settings" section of the app.
Sub-heading: Diving into the Features
Now that your card is linked, take some time to explore:
"Weekly Ad": See what's on sale!
"Digital Coupons": Start clipping those savings!
"Shopping List": Begin building your list and adding items from the weekly ad or by searching.
"Kroger Pay": If you're feeling adventurous, set up Kroger Pay to streamline your checkout experience. You'll add your payment method directly within the app.
Step 5: Troubleshooting Common Issues
While linking your card is usually straightforward, sometimes minor hiccups occur. Don't worry, here are some common issues and their solutions:
Sub-heading: "Invalid Card Number" or "Card Already Associated"
Double-check the number: Carefully re-enter your 12-digit Kroger Plus Card number. Ensure there are no spaces or extra characters.
Existing account conflict: If the app says your card is "already associated with another account," it's possible you, or another family member, previously created a digital account using that card number.
Solution: Try logging in with any other email addresses you might have used. If that doesn't work, you'll need to contact Kroger Customer Service (1-800-KRO-GERS / 1-800-576-4377). They can help identify the linked account or unlink it for you.
New card not yet used: Sometimes, a brand new card needs to be scanned at a physical store at least once before it can be fully registered online.
Sub-heading: Login Issues or App Glitches
Incorrect credentials: Double-check your email and password. If you've forgotten your password, use the "Forgot Password" option on the login screen.
Clear app cache/data: For Android, go to Settings > Apps > Kroger > Storage > Clear Cache and Clear Data. For iOS, you might need to offload or delete and reinstall the app.
Force close and reopen: Completely close the Kroger app and then reopen it.
Update the app: Ensure you have the latest version of the Kroger app installed from your app store.
Reinstall the app: If all else fails, uninstall the app and then reinstall it from scratch. This can resolve corrupted files.
Date and time settings: Ensure your device's date and time are set correctly. Incorrect settings can interfere with app authentication.
Sub-heading: Information Mismatch (Last Name/ZIP Code)
If the app states that your last name or ZIP code doesn't match, the information on file for your physical card might be outdated.
Solution: Contact Kroger Customer Service. They can verify and update your information, allowing you to complete the linking process.
Step 6: Enjoying Your Enhanced Kroger Experience!
You've done it! Your Kroger Card is now seamlessly linked to your Kroger app. Get ready to enjoy a more streamlined, personalized, and money-saving shopping journey.
Make it a habit to check your app before you shop. You'll be amazed at the extra savings you can unlock with just a few taps.
When you're at the checkout, either scan your physical card, enter your alternate ID (often your phone number), or use Kroger Pay for the ultimate convenience!
Happy Shopping!
10 Related FAQ Questions:
How to Find My Kroger Plus Card Number if I Only Use My Phone Number?
You can call Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377) and select option 4. Provide your phone number, and they should be able to give you your 12-digit Kroger Plus Card number.
How to Use Digital Coupons in the Kroger App?
Once your card is linked, browse the "Digital Coupons" section in the app. Tap "Clip" on each coupon you want to use. The savings will automatically apply when you scan your linked Kroger Plus Card (or use your Alt ID/Kroger Pay) at checkout for qualifying items.
How to Earn Fuel Points with the Kroger App?
You automatically earn Fuel Points by shopping at Kroger stores and using your linked Kroger Plus Card (or Alt ID/Kroger Pay) at checkout. The app tracks your points, and you can see your balance in the "Fuel Points" section of your account.
How to Check My Kroger Fuel Points Balance?
Open the Kroger app, go to "My Account," and look for the "Fuel Points" section. Your current balance and how much you've saved will be displayed there. You can also text BALANCE to 83835 if your mobile number is linked to your profile.
How to Set Up Kroger Pay in the App?
In the Kroger app, go to the "More" menu, then tap on "Kroger Pay." Follow the prompts to set up your four-digit PIN and add your preferred payment method (credit/debit cards). Once set up, you can generate a QR code at checkout to pay and apply loyalty points with one scan.
How to Create a Shopping List in the Kroger App?
Tap on "Shopping List" in the app's main navigation. You can then search for items, add them from the weekly ad, or from digital coupons. You can also organize items by aisle for easier in-store navigation.
How to View the Weekly Ad in the Kroger App?
Ensure your preferred store is set in the app's settings. Then, on the main screen or in the "More" menu, tap on "Weekly Ad" to browse current sales and promotions specific to your chosen store.
How to Update My Information (Name, Address) in My Kroger Account?
You can often update basic profile information within the "My Account" section of the Kroger app or website. For more complex changes, especially those related to your Plus Card details, it's best to contact Kroger Customer Service directly.
How to Unlink My Kroger Card from the App?
Generally, you cannot "unlink" a Kroger Plus Card from your digital account directly within the app's common settings. If you need to disassociate a card (e.g., due to a new card or if it's linked to an old account), you will need to contact Kroger Customer Service for assistance.
How to Troubleshoot the Kroger App if It's Not Working?
First, ensure you have a stable internet connection. Then, try force-closing and reopening the app. If that doesn't work, clear the app's cache and data (Android) or reinstall the app (iOS/Android). Make sure the app is updated to the latest version. If problems persist, contact Kroger Customer Service.
