Changing Your Nominated Account with Nationwide: A Comprehensive Guide
Are you looking to update where your money goes when you make a withdrawal from your Nationwide savings account? Perhaps you've opened a new current account, or simply wish to streamline your finances. Whatever your reason, changing your nominated account with Nationwide is a straightforward process, but it's essential to follow the correct steps to ensure your funds are always secure and directed where you intend.
Let's get started! Have you already decided which new account you'd like to nominate? Knowing the sort code and account number of your new nominated account will make this process much smoother. If not, take a moment to gather those details now.
What Exactly is a Nominated Account?
Before we dive into the "how-to," let's clarify what a "nominated account" means in the context of Nationwide.
A nominated account is the specific UK current account or Nationwide savings account that you have designated to receive withdrawals from your Nationwide savings account. It acts as a safety measure, ensuring that your money can only be transferred to an account that you own (either solely or jointly) and that is registered at your residential address. This helps to protect your funds from fraudulent activity.
Key characteristics of a Nationwide nominated account:
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- It must be a UK current account or Nationwide savings account.
- It must be held in your name (solely or jointly).
- It must be registered at your residential address.
- It must be capable of receiving electronic payments.
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| How To Change Nominated Account Nationwide |
Step 1: Gather Your Information and Understand the Options
Preparation is key! Before you begin the process, ensure you have all the necessary details at hand.
Sub-heading 1.1: What You'll Need
- Your Nationwide Account Details: This includes your Nationwide account number(s) and any relevant security details (e.g., Internet Bank login credentials, memorable information).
- New Nominated Account Details: The full account number and sort code of the UK current account or Nationwide savings account you wish to nominate.
- Proof of New Account Ownership (Potentially): While often not required for online changes if Nationwide can verify electronically, it's good practice to have recent proof of ownership for your new nominated account, especially if you plan to visit a branch. This could include:
- A recent bank statement (within the last 3 months) showing your name, address, sort code, and account number.
- A debit or cash card showing the account number and sort code.
- A letter or email from your bank/building society detailing the account information.
- A chequebook associated with the account.
Sub-heading 1.2: Methods for Changing Your Nominated Account
Nationwide offers a few ways to change your nominated account, giving you flexibility based on your preference and account type:
- Nationwide Internet Bank (Online): This is generally the easiest and quickest method if you are registered for online banking.
- In Branch: If you prefer face-to-face assistance or need to provide physical proof of your new account, visiting a Nationwide branch is a viable option.
- By Phone: For certain account types or if you require assistance, you may be able to change your nominated account over the phone.
Step 2: Choosing Your Preferred Method and Following the Steps
Now, let's walk through the specific steps for each method.
Step 2.1: Changing Your Nominated Account via Nationwide Internet Bank (Recommended)
This is often the most convenient option.
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Sub-heading 2.1.1: Logging In and Navigating
- Open your web browser and go to the official Nationwide website (nationwide.co.uk).
- Look for the "Login" or "Internet Banking" option, usually located in the top right corner of the homepage.
- Enter your username, password, and any other security details as prompted to log into your Internet Bank account.
Sub-heading 2.1.2: Finding the "Manage Nominated Account" Option
- Once logged in, you should see a dashboard or an overview of your accounts.
- Look for a section or tab titled "View accounts and transactions" or similar.
- Click on the specific savings account for which you want to change the nominated account.
- Within that account's details, look for an option like "Manage my nominated account" or "Change nominated account." This option will only appear if a nominated account is applicable to your specific savings product.
Sub-heading 2.1.3: Making the Change Online
- Click on the "Manage my nominated account" option.
- You will likely see options to "Add," "Change," or "Remove" a nominated account. Select "Change" or "Add" if you're setting one up for the first time or replacing an existing one.
- Carefully enter the sort code and account number of your new nominated account. Double-check these details to avoid any errors, as incorrect details could lead to delays or issues with your withdrawals.
- Follow any further on-screen prompts, which may include confirming your identity with additional security questions or a one-time passcode.
- Review the summary of your changes before confirming.
Sub-heading 2.1.4: Confirmation and What to Expect
- Nationwide will usually provide immediate online confirmation that your request has been submitted.
- Keep an eye on your secure messages within the Internet Bank or your registered email address for further confirmation from Nationwide regarding the successful change.
- The change is typically processed quite quickly when done online, often becoming effective within a short period, sometimes even instantly.
Step 2.2: Changing Your Nominated Account In Branch
If you prefer a more personal touch or need assistance, a branch visit is a good alternative.
Sub-heading 2.2.1: Locating Your Nearest Branch
- Visit the Nationwide website and use their "Branch Finder" tool to locate your nearest branch.
- Check the opening hours before you plan your visit.
Sub-heading 2.2.2: What to Bring to the Branch
- Your Nationwide Passbook or Account Details: This will help the staff quickly identify your account.
- Valid Photo ID: A passport or driving license is usually sufficient.
- Proof of Address: A recent utility bill or bank statement (from the last 3 months) showing your current residential address.
- Proof of New Nominated Account Ownership: As mentioned in Step 1.1, bring documentation that clearly shows you are the owner of the new account you wish to nominate (e.g., a bank statement, debit card with sort code/account number).
Sub-heading 2.2.3: Process at the Branch
- Inform a Nationwide staff member that you wish to change your nominated account.
- They will guide you through the necessary forms and procedures.
- You will need to provide the sort code and account number of your new nominated account.
- The staff member will verify your identity and the ownership of the new nominated account using the documents you've provided.
- Sign any required forms to authorise the change.
Sub-heading 2.2.4: Confirmation and Processing Time
- The branch will confirm that your request has been logged.
- Changes made in branch may take a few business days to fully process, though often it's quicker. The staff will advise you on the expected timeframe.
Step 2.3: Changing Your Nominated Account by Phone
While less common for direct changes, calling Nationwide's customer service can be an option, particularly if you have specific queries or your account type necessitates it.
Sub-heading 2.3.1: Nationwide Contact Details
- Find the official customer service number on the Nationwide website. For general inquiries, the number is often 03457 30 20 10. Always verify the number on the official Nationwide site.
- Be aware of their operating hours (e.g., Monday to Friday, 8am to 6pm; Saturday, 9am to 1pm).
Sub-heading 2.3.2: Information You'll Need for the Call
- Your Nationwide Account Details: Have your account number and any security information ready to pass security checks.
- New Nominated Account Details: The sort code and account number of the account you wish to nominate.
Sub-heading 2.3.3: The Phone Conversation
- Explain to the customer service representative that you want to change your nominated account.
- They will ask you a series of security questions to verify your identity.
- Provide the details of your new nominated account when requested.
- The representative will confirm the details and inform you of the next steps and expected processing time.
Sub-heading 2.3.4: Processing and Confirmation
- The change will be processed by the Nationwide team.
- You may receive a confirmation letter or a secure message after the change is complete.
- Processing times for phone requests can vary but are generally similar to in-branch changes.
Step 3: Verifying the Change and Essential Considerations
Once you've submitted your request, it's vital to ensure the change has been successfully implemented before attempting any withdrawals.
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Sub-heading 3.1: How to Verify the Change
- Internet Bank: Log back into your Nationwide Internet Bank account after the advised processing time. Navigate to your savings account and check the nominated account details. It should now display your newly nominated account.
- Future Withdrawals: When you next attempt a withdrawal from your Nationwide savings account, the system should default to your newly nominated account. This is the ultimate confirmation.
Sub-heading 3.2: Important Considerations
- Timing: Be mindful of the processing timeframes. Do not attempt to make a withdrawal to the new account until you have received confirmation that the change is complete. If you make a withdrawal before the change is registered, the funds may go to your old nominated account or be rejected.
- Joint Accounts: If your Nationwide account is a joint account, typically all account holders will need to agree to the change. This might require both account holders to be present in a branch or on a phone call, or for both to sign a form.
- One Nominated Account Rule: Generally, you can only have one nominated account linked to your Nationwide savings accounts for withdrawals. While you might have multiple bank accounts registered for funding, only one can be designated for withdrawals.
- Business Accounts: The process for business savings accounts may differ slightly, often requiring specific forms or contact with the Nationwide Business Savings team. Refer to Nationwide's business banking section for precise instructions if you hold a business account.
- Security: Always be vigilant about online security. Ensure you are on the official Nationwide website before entering any login details. Never share your full login credentials or security codes with anyone who contacts you unexpectedly.
Congratulations!
You've now successfully learned how to change your nominated account with Nationwide. By following these steps carefully, you can ensure your funds are always directed to the account you choose, giving you peace of mind and greater control over your finances.
Tip: Slow down when you hit important details.
10 Related FAQ Questions
How to check my current nominated account Nationwide?
You can typically check your current nominated account by logging into your Nationwide Internet Bank, navigating to your specific savings account, and looking for the "Manage my nominated account" or similar section. This will display the details of the currently linked account.
How to change Nationwide nominated account online?
Log into your Nationwide Internet Bank, go to "View accounts and transactions," select the relevant savings account, and then choose the "Manage my nominated account" option to follow the prompts for changing it.
How to change Nationwide nominated account if I don't have Internet Banking?
If you don't use Internet Banking, you can change your nominated account by visiting a Nationwide branch in person or, for some account types, by calling their customer service line. Remember to bring necessary identification and account details.
How to change Nationwide nominated account for a joint account?
For joint Nationwide accounts, typically both account holders will need to agree to the change. This may involve both individuals being present in a branch, both signing a form, or both being on a phone call with Nationwide.
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How to find the Nationwide nominated account change form?
Nationwide primarily facilitates nominated account changes via their Internet Bank or in-branch. While specific "change of nominated account" forms for personal savings might not be readily available online for direct download, a form might be provided if you visit a branch or for certain business accounts.
How to know if my Nationwide nominated account change was successful?
You can verify the change by logging into your Nationwide Internet Bank after the advised processing time and checking the nominated account details under your savings account. The ultimate confirmation will be when a withdrawal is successfully directed to your new nominated account.
How to add a new bank account as a nominated account Nationwide?
If you haven't set up a nominated account before, or wish to replace an existing one, the process is largely the same as changing it. Log into your Internet Bank or visit a branch, and use the "Add" or "Change" nominated account option.
How to troubleshoot if my Nationwide nominated account change isn't working?
If you encounter issues, first double-check that you've entered the new account details correctly. If the problem persists, contact Nationwide directly via phone or by visiting a branch to investigate the issue.
How to ensure my new nominated account is eligible for Nationwide?
Your new nominated account must be a UK current account or Nationwide savings account, held in your name (solely or jointly), registered at your residential address, and capable of receiving electronic payments.
How to get help with changing my Nationwide nominated account?
For any assistance or questions, the best course of action is to contact Nationwide directly. You can call their customer service line (check their official website for the correct number) or visit your nearest Nationwide branch.
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