Accessing images of your cleared checks from Truist is a common need, whether for record-keeping, reconciling your accounts, or disputing a transaction. While Truist offers various ways for businesses to manage check images, individual account holders primarily rely on their digital banking platforms. This comprehensive guide will walk you through the process step-by-step, helping you navigate Truist's online services to find what you need.
Ever wondered where those images of your cleared checks disappear to after they've been processed?
If you've ever needed to revisit a past transaction, verify a payment, or simply see a physical record of a check you wrote or deposited, you're not alone! Many people find themselves in this exact situation. The good news is, in today's digital age, accessing these check images from Truist is usually just a few clicks away. Let's dive in and demystify the process.
Step 1: Log In to Your Truist Online Banking Account
This is where your journey begins! To access any of your account information, including check images, you'll need to be securely logged into your Truist online banking portal.
1.1 Navigating to the Login Page
- Open your web browser and go to the official Truist website (usually
www.truist.com - Look for the "Sign In" or "Login" button, typically located in the top right corner of the homepage. Click on it.
1.2 Entering Your Credentials
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You'll be prompted to enter your User ID and Password.
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It's crucial to ensure you're on the legitimate Truist website to protect your information. Always double-check the URL.
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Once you've entered your details, click "Sign In".
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Pro Tip: If you've forgotten your User ID or Password, look for links like "Forgot User ID" or "Forgot Password" on the login page. Truist will guide you through the recovery process, which often involves verifying your identity.
Step 2: Accessing Your Account History
Once successfully logged in, you'll land on your account dashboard. From here, you need to find the specific account for which you want to view check images.
2.1 Locating Your Accounts
- On your dashboard, you'll typically see a summary of all your Truist accounts (checking, savings, credit cards, etc.).
- Identify the checking account from which the check in question was drawn or to which it was deposited.
- Click on the account name or number to view its detailed transaction history.
2.2 Navigating Through Transactions
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You'll now see a list of recent transactions for that specific account.
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Depending on the volume of your transactions, you might need to adjust the date range or search filters to find the relevant period. Look for options like:
- "Activity" or "Transactions" tab.
- "Filter" or "Search" options for dates, transaction types, or amounts.
- "Previous Statements" or "Statements" section.
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It's generally easier to find specific checks within a statement period.
Step 3: Finding and Viewing Check Images
This is the core of the process – getting to the actual image of your check.
3.1 Identifying Cleared Checks
- As you scroll through your transaction history, look for entries that correspond to cleared checks. These will usually be listed with the check number and the payee (if available in the transaction description).
- The description might look something like: "Check #1234," or "Payment to [Payee Name]."
3.2 Accessing the Image
- For most cleared checks, there will be an icon or a link next to the transaction that indicates an image is available. This might be a small camera icon, a paper clip icon, or simply the word "Image" or "View Check".
- Click on this icon or link. This will typically open a new window or pop-up displaying the front and back images of the cleared check.
3.3 What to Do If You Can't Find the Image Immediately
- Check the Date Range: Ensure your selected date range covers when the check cleared.
- Look for a "Statements" Section: Truist often includes images of cleared checks within your monthly online statements. Navigate to the "Statements" section of your online banking, select the relevant statement, and you should be able to view or download a PDF that includes check images.
- Utilize Search Functionality: If available, use the search bar within your transaction history and enter the check number or a portion of the payee's name.
- Not all minor transactions may have readily available images online. For very old transactions or specific business account services, you might need to contact Truist directly.
Step 4: Saving or Printing Your Check Image
Once you have the check image displayed, you have options for keeping a copy.
4.1 Saving the Image
- Right-click on the image (if it's a direct image file) and select "Save image as..." to save it to your computer.
- If the image is part of a PDF (e.g., within a statement), you can download the entire PDF using the download icon usually present in the PDF viewer.
4.2 Printing the Image
- Most image viewers or PDF readers will have a print icon. Click on it to send the image directly to your printer.
- Alternatively, you can save the image first and then open it in an image viewer or document editor to print.
Step 5: Contacting Truist Support (If Needed)
While the online banking platform is the primary method, there might be instances where you need further assistance.
5.1 When to Contact Support
- You're unable to find the check image online despite following all steps.
- You need an official copy for legal purposes or for a specific request that requires a certified image.
- You need images for a period beyond what is available online (online access typically extends back 18 months, though this can vary for different services or account types).
- You have a business account and require bulk image statements or special transmission services. For business clients, Truist offers services like Image Statement Transmission on CD-ROM or via direct transmission, which usually requires contacting your Treasury Consultant.
5.2 How to Contact Truist
- Phone: Call Truist customer service at 844-4TRUIST (844-487-8478). Have your account details ready.
- In-Person: Visit your nearest Truist branch. A representative can assist you with obtaining check copies.
- Secure Message: Some online banking platforms offer a secure messaging system. You might be able to request check images through this channel.
Frequently Asked Questions (FAQs) - How to Get Check Images from Truist
Here are 10 common questions related to getting check images from Truist, along with quick answers:
How to view cleared check images in Truist online banking?
Log in to your Truist online banking, select the relevant account, navigate to your transaction history, and click on the "Image" or camera icon next to the cleared check entry.
How to get a copy of a deposited check from Truist?
Similar to cleared checks, you can often view images of deposited checks through your online banking transaction history or within your digital statements. Look for the transaction and associated image link.
How to find old check images on Truist?
Truist online banking typically stores images for a certain period (often up to 18 months). Use the date filters in your transaction history or access older statements to find them. For older images, you may need to contact Truist customer service.
How to download check images from Truist online?
Once you've opened the check image in your browser, right-click on it and select "Save image as..." If the image is part of a PDF statement, use the download option within the PDF viewer.
How to request a certified copy of a check from Truist?
For certified copies, you generally need to contact Truist customer service directly by phone or visit a branch. There may be a fee associated with this service.
How to get check images for business accounts from Truist?
Truist offers specialized services for business accounts, such as Image Statement Transmission (via digital platforms, CD-ROM, or direct transmission). Business clients should contact their Treasury Consultant for more details on these services.
How to see check images on my Truist bank statement?
Access your digital bank statements through your online banking. Check images for cleared items are often included directly within the statement PDF or linked from the transaction details section of the statement.
How to get check images if I don't use Truist online banking?
If you don't use online banking, you'll need to contact Truist customer service by phone or visit a local branch to request copies of your check images. Fees may apply.
How to retrieve check images after a Truist merger (BB&T/SunTrust)?
Existing digital platforms for both BB&T and SunTrust clients transitioned to Truist's digital platforms. You should be able to access your check images through the Truist online banking system using your consolidated Truist login.
How to get check images if the transaction is still pending on Truist?
Check images are typically only available once the check has fully cleared your account. You will need to wait for the transaction to post and clear before the image becomes accessible.
