Have you been diligently using your Truist Cash Rewards credit card, watching your rewards accumulate, and now you're wondering, "How do I actually turn these rewards into something tangible and useful?" You've come to the right place! This comprehensive guide will walk you through every step of redeeming your Truist Cash Rewards, ensuring you maximize their value.
Understanding Your Truist Cash Rewards
Before we dive into the redemption process, let's briefly touch upon what Truist Cash Rewards are and how they work. Truist offers various credit cards, and many of them come with cash back programs. These programs allow you to earn a percentage of your eligible purchases back as cash rewards. The specific earning rates can vary depending on your Truist credit card, with some offering tiered rewards (e.g., higher percentages on specific categories like gas or groceries) and others providing a flat rate on all purchases.
It's crucial to remember that your Truist credit card account must be open and in good standing (no past due balances, not exceeding your credit limit) to be eligible for reward redemption.
Step 1: Discovering Your Cash Rewards Balance – Let's Find Out What You've Got!
The very first and most exciting step is to check how much cash rewards you've accumulated! Knowing your balance is key to planning your redemption strategy.
Sub-heading: Your Digital Gateway: Online Banking and Mobile App
This is by far the easiest and most convenient way to track your rewards.
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Truist Online Banking:
- Action: Head over to the official Truist website, Truist.com.
- Log In: Enter your User ID and Password to securely access your online banking account.
- Navigate to Rewards: Once logged in, look for a section or tab typically labeled "Rewards," "Cash Rewards," or "Loyalty Programs." This might be under your credit card account details or a separate rewards portal. Truist often directs users to the "Rewards Website" at cardrewards.truist.com through their online banking.
- View Your Balance: Within the rewards section, you'll see your current accumulated cash rewards balance. It's usually updated daily, though some purchases might take up to 48 hours (or even 8 weeks in some rare cases) to post.
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Truist Mobile Banking App:
- Action: Open the Truist Mobile Banking App on your smartphone or tablet.
- Log In: Use your credentials to log in securely.
- Locate Rewards: Similar to online banking, navigate to the "Rewards" or "Cash Rewards" section. This can often be found by tapping on your credit card account.
- Instant Access: Your cash rewards balance will be readily displayed.
Sub-heading: A Personal Touch: Calling Customer Service
If you prefer speaking to someone or encounter any issues with the online platforms, Truist's customer service is there to help.
- Action: Dial the Truist Rewards Service Center at 800-255-7125.
- Hours of Operation: They are typically available Monday through Friday from 7:00 am to 9:00 pm ET, and on Saturday and Sunday from 9:00 am to 9:00 pm ET, except for major holidays.
- Information You'll Need: Be prepared to provide your account details for verification.
Step 2: Exploring Your Redemption Options – What Can Your Cash Rewards Get You?
Now for the fun part: deciding how to use your hard-earned cash rewards! Truist offers a variety of flexible redemption options.
Sub-heading: Direct Cash Back Options – The Most Popular Choice
For many, cash is king, and Truist makes it easy to get your rewards back as actual money.
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Statement Credit:
- Description: This is one of the most common ways to redeem. Your cash rewards are applied directly to your credit card account, effectively reducing your outstanding balance.
- Minimum Redemption: You typically need a minimum of $25 in cash rewards to redeem for a statement credit.
- Processing Time: Allow up to ten (10) business days for the statement credit to be applied to your account. Important Note: While a statement credit reduces your balance, it does not reduce your minimum payment due or cover any fees. You still need to make your regular minimum payment.
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Electronic Deposit to an Eligible Truist Account:
- Description: Have a Truist checking, savings, or money market account? You can have your cash rewards deposited directly into one of these eligible accounts.
- Minimum Redemption: Similar to a statement credit, a minimum of $25 is usually required.
- Processing Time: Expect the electronic deposit to take up to ten (10) business days to appear in your account.
- Loyalty Cash Bonus (BIG Advantage!): This is where it gets really exciting for Truist customers! If you have certain Truist deposit relationships (like a Truist Dimension Checking or Signature Advantage Checking account, or a Truist business checking/savings account with significant balances), you could earn a 10%, 25%, or even 50% Loyalty Cash Bonus added to your cash redemption amount. This bonus is a fantastic way to boost the value of your rewards! The bonus percentage depends on your combined average relationship ledger balances.
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Check by Mail:
- Description: If you prefer a physical check, Truist can mail your cash rewards to you.
- Minimum Redemption: A minimum of $25 in cash rewards is generally needed for this option.
- Delivery Time: This method might take longer due to mailing time.
Sub-heading: Other Rewarding Options – Beyond Just Cash
While cash is popular, Truist often provides other ways to utilize your rewards, offering flexibility for different preferences.
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Gift Cards:
- Description: Convert your cash rewards into gift cards for various popular merchants, restaurants, and entertainment venues. This is a great option if you have a specific purchase in mind or want to give a gift.
- Value: Redemption rates for gift cards might vary, so always check the specific value before redeeming.
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Merchandise:
- Description: Browse a catalog of merchandise items where you can use your cash rewards to purchase electronics, home goods, and more.
- Value: The value you get for your rewards when redeeming for merchandise can sometimes be less than a direct cash redemption, so compare carefully.
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Travel:
- Description: Use your cash rewards to book flights, hotels, car rentals, cruises, and activities through the Truist rewards portal.
- Flexibility: You often have the option to pay a portion with rewards and the remainder with your credit card if your rewards don't cover the full cost.
- Redemption Fees: Be aware that some travel redemptions may incur a $25 redemption fee when booking through the Rewards Service Center.
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Event Tickets and Other Experiences:
- Description: Occasionally, Truist may offer unique experiences or event tickets as redemption options. Keep an eye out for these special offerings.
Step 3: Initiating Your Redemption – Making It Happen!
You know your balance, you've decided how you want to redeem – now it's time to execute!
Sub-heading: Online Redemption – Quick and Convenient
The online portal is generally the fastest and most recommended way to redeem your cash rewards.
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Access the Rewards Website:
- Go to cardrewards.truist.com directly, or access it through Truist Online Banking or the Truist Mobile Banking App.
- Logging in through Truist Online Banking or the Mobile App often provides a seamless transition to the rewards portal.
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Select Your Redemption Option:
- Once on the rewards website, navigate through the available redemption categories (cash back, gift cards, merchandise, travel, etc.).
- Carefully review the details and minimums for each option. For cash back, select "Statement Credit," "Electronic Deposit," or "Check."
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Enter Redemption Amount:
- Specify the amount of cash rewards you wish to redeem, ensuring it meets the minimum requirement for your chosen option (e.g., $25 for cash back).
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Confirm Details and Submit:
- Double-check all the information you've entered, especially for electronic deposits to ensure the correct account is selected.
- Confirm your redemption request. You'll usually receive an on-screen confirmation and often an email confirmation as well.
Sub-heading: Phone Redemption – For Personalized Assistance
If you prefer to speak with a representative or have specific questions about your redemption, the Rewards Service Center is available.
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Call the Rewards Service Center:
- Dial 800-255-7125.
- Remember their operating hours: Monday through Friday from 7:00 am to 9:00 pm ET, and Saturday and Sunday from 9:00 am to 9:00 pm ET (excluding major holidays).
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Speak with a Representative:
- Inform the representative that you wish to redeem your Truist Cash Rewards.
- They will guide you through the available options and help you complete your redemption.
- Be prepared to answer security questions to verify your identity.
Step 4: Tracking Your Redemption – Patience is a Virtue!
After submitting your redemption request, it's natural to wonder when your rewards will materialize.
Sub-heading: Monitoring Your Account
- Statement Credit: Keep an eye on your Truist credit card statements or online activity. The credit should appear within ten (10) business days.
- Electronic Deposit: Check your eligible Truist checking, savings, or money market account. The deposit should be processed within ten (10) business days.
- Check by Mail: Allow additional time for postal delivery. If you don't receive your check within a reasonable timeframe (e.g., 2-3 weeks), contact the Rewards Service Center.
- Gift Cards/Merchandise/Travel: You'll typically receive confirmation and instructions for these redemptions via email. Follow those instructions for delivery or booking.
Important Considerations for Truist Cash Rewards Redemption:
- Account Good Standing: Your credit card account must be open and in good standing to redeem rewards. If your account is closed, or has past due balances, your rewards may be forfeited.
- Expiration: Truist Cash Rewards generally expire five (5) years from the date of issuance. They are redeemed on a "first-in, first-out" basis, meaning the oldest rewards are used first. Don't let your hard-earned rewards vanish!
- Minimums: Be mindful of the minimum redemption amounts, particularly for cash back options ($25 for statement credit, electronic deposit, or check).
- Loyalty Cash Bonus: If you have an eligible Truist deposit relationship, seriously consider the electronic deposit option to maximize your cash back value with the Loyalty Cash Bonus.
- No Combining with Other Programs: You cannot combine your Truist rewards with other airline frequency programs or points programs.
Frequently Asked Questions (FAQs)
How to check my Truist Cash Rewards balance?
You can easily check your Truist Cash Rewards balance by logging into your Truist Online Banking account or the Truist Mobile Banking App. Navigate to the "Rewards" or "Cash Rewards" section to view your current balance.
How to redeem Truist Cash Rewards for a statement credit?
To redeem for a statement credit, log in to your Truist online banking or mobile app, go to the rewards section (cardrewards.truist.com), select the "statement credit" option, enter the amount (minimum $25), and confirm.
How to get a Loyalty Cash Bonus when redeeming Truist Cash Rewards?
You can get a Loyalty Cash Bonus (10%, 25%, or 50%) by choosing to electronically deposit your cash rewards into an eligible Truist personal checking, savings, or money market account. The bonus percentage depends on your Truist deposit relationship.
How to redeem Truist Cash Rewards for gift cards?
Log in to the Truist rewards website (cardrewards.truist.com) through online banking or the mobile app. Browse the "Gift Cards" category, select your desired gift card, and follow the prompts to complete the redemption.
How to use Truist Cash Rewards for travel?
Access the travel redemption section on the Truist rewards website (cardrewards.truist.com). You can book flights, hotels, car rentals, and more using your rewards. Be aware that a $25 fee may apply for redemptions made via the Rewards Service Center.
How to contact Truist Rewards customer service for redemption?
You can call the Truist Rewards Service Center at 800-255-7125. They are available Monday-Friday (7:00 am - 9:00 pm ET) and Saturday-Sunday (9:00 am - 9:00 pm ET), excluding major holidays.
How to ensure my Truist Cash Rewards don't expire?
Truist Cash Rewards expire five years from the date they were issued. To prevent them from expiring, simply redeem them before their five-year anniversary. Rewards are used on a "first-in, first-out" basis.
How to redeem Truist Cash Rewards if my account is closed?
Unfortunately, if your Truist credit card account is closed, any accumulated cash rewards are typically forfeited and cannot be redeemed. Ensure your account remains open and in good standing to redeem your rewards.
How to find the terms and conditions for my specific Truist Cash Rewards card?
You can find the detailed terms and conditions for your specific Truist Cash Rewards card on the Truist website, often linked from the credit card product page or within the rewards portal of your online banking.
How to know if I qualify for a higher Loyalty Cash Bonus?
Your Loyalty Cash Bonus percentage (10%, 25%, or 50%) is based on your combined average deposit and investment balances with Truist over the prior three calendar months. Check the rewards program terms or contact Truist customer service for precise eligibility requirements.
