Have you ever placed a Kroger Pickup order, only to realize minutes later you forgot that one crucial ingredient for dinner, or perhaps an essential household item? Don't worry, it happens to the best of us! The good news is, Kroger understands, and they've made it relatively easy to modify your pickup order.
This comprehensive guide will walk you through, step by step, exactly how to add items to your existing Kroger Pickup order, ensuring you get everything you need without starting from scratch. Let's dive in!
The Flexibility of Kroger Pickup: A Shopper's Best Friend
Kroger Pickup (formerly known as ClickList) is a fantastic service that blends the convenience of online shopping with the ease of in-store pickup. It saves you time, helps you stick to your budget, and often reduces impulse buys. One of its best features is the ability to adjust your order even after it's been placed. This flexibility is a game-changer, especially for busy individuals and families.
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| How To Add Items To Kroger Pick Up Order |
Step 1: Access Your Existing Order – Let's Get Started!
First things first, you need to get to your order. Are you on your computer or phone? Both work!
Sub-heading: Using the Kroger Website
Open your web browser: Navigate to the official Kroger website:
www.kroger.com Sign In: Look for the "Sign In" button, usually located in the top right corner of the page. Click it and enter your email address and password associated with your Kroger account.
Locate "My Purchases" or "Order History": Once logged in, you'll need to find your order. This is typically under a section called "My Purchases," "Order History," or sometimes directly accessible from your account dashboard. Click on this section to view your past and pending orders.
Find your active Pickup Order: You'll see a list of your orders. Identify the active Kroger Pickup order you wish to modify. It should clearly show the pickup date and time.
Sub-heading: Using the Kroger Mobile App
Open the Kroger App: Launch the Kroger app on your smartphone or tablet.
Log In: If you're not already logged in, enter your credentials.
Navigate to "My Orders" or "Purchases": On the app's main screen, or by tapping on the menu icon (usually three horizontal lines), look for "My Orders" or "Purchases." This is where your digital shopping history lives.
Select the relevant Pickup Order: Find the pending pickup order you want to add items to.
Tip: Look for small cues in wording.
Step 2: Initiate the Modification Process – The "Modify Order" Button
Once you've located your active pickup order, you'll see an option to modify it.
Look for "Modify Order" or "Edit Order": On the order details page, there will be a clear button or link that says something like "Modify Order," "Edit Order," or "Add/Remove Items." This is your golden ticket!
Click it! A new screen or pop-up will appear, taking you back into a shopping interface that allows for changes.
Sub-heading: Important Timelines for Modification
Kroger has a specific cut-off time for modifications. Generally, you can add or edit items until midnight of the day before your scheduled pickup. For same-day pickup orders, the window to make changes is much shorter, and sometimes you cannot modify them at all once submitted. Always check the exact deadline displayed on your order details page. If you're really close to the cutoff, it's best to act quickly!
Step 3: Adding Your Desired Items – Back to Shopping!
Now that you're in the modification mode, it's just like regular online shopping.
Search for products: Use the search bar at the top of the page or browse through departments to find the items you want to add.
Add to cart: Once you find an item, click the "Add to Cart" button. You can adjust quantities using the "+" and "-" buttons.
Review your cart (again!): As you add items, your cart will update. Take a moment to review all the new additions and ensure everything is correct.
Consider Substitutions (Crucial Step!): For each item, especially new ones you're adding, you'll have the option to allow or disallow substitutions.
Allow Substitutions: If an item is out of stock, Kroger will try to find a similar replacement (e.g., a different brand of the same product). This is often recommended to ensure you get something rather than nothing.
Do Not Allow Substitutions: If you absolutely need a specific brand or type, choose this option. If it's out of stock, it simply won't be included in your order.
You can even add specific notes for your shopper (e.g., "green bananas only" or "firm avocados"). This helps them pick exactly what you prefer!
Step 4: Saving Your Changes – Don't Forget!
This is a critical step to ensure your additions are saved.
Proceed to Checkout/Update Order: Once you've added all the forgotten items, look for a button that says "Proceed to Checkout," "Update Order," or "Save Changes." It might be in the top right or bottom of your screen.
Confirm the Changes: The system will typically show you a summary of your modified order, including any new items and the updated total. Review this carefully!
Finalize the Update: Click the final "Confirm Changes" or "Place Order" button. You won't be charged again immediately; rather, the original payment method will be adjusted to reflect the new total when your order is fulfilled.
Tip: Revisit this page tomorrow to reinforce memory.
Sub-heading: What Happens Next?
You should receive an updated order confirmation email shortly after you save your changes, reflecting the new items. Keep this email as your official record.
Step 5: Confirmation and Peace of Mind – You Did It!
You've successfully added items to your Kroger Pickup order! Now you can relax, knowing your complete grocery list will be ready for you at your chosen pickup time.
Double-check your email: Always ensure you receive the updated confirmation email. If not, log back into your Kroger account or app to verify the changes were saved.
Prepare for pickup: On the day of pickup, drive to your selected Kroger store during your scheduled time slot. Look for the designated "Pickup" parking spots and follow the instructions (usually involving a phone number to call or using the "I'm Here" feature in the app).
Frequently Asked Questions (FAQs)
Here are 10 related "How to" questions with quick answers to help you navigate Kroger Pickup like a pro!
How to Check the Status of My Kroger Pickup Order?
You can check the status of your Kroger Pickup order by logging into your Kroger account on their website or mobile app and navigating to the "My Purchases" or "Order History" section.
Tip: Reread key phrases to strengthen memory.
How to Cancel a Kroger Pickup Order?
To cancel a Kroger Pickup order, go to "My Purchases" or "Order History" on the Kroger website or app, select the order you wish to cancel, and look for a "Cancel Order" option. Be aware of the cancellation deadline, which is typically midnight the day before pickup for next-day orders.
How to Change My Kroger Pickup Time Slot?
Once a Kroger Pickup order is placed, you generally cannot change the pickup time slot directly. You would typically need to cancel the existing order and place a new one with your desired time slot, which may risk losing your original slot.
How to Handle Substitutions for My Kroger Pickup Order?
During the online shopping process, for each item, you can select whether to "Allow Substitutions" or "Do Not Allow Substitutions." When you arrive for pickup, the associate will review any substitutions made, and you can accept or refuse them at that time.
How to Pay for My Kroger Pickup Order?
Kroger Pickup orders are typically paid for online using a credit or debit card when you place the order. SNAP EBT is also accepted at many locations. You generally cannot pay with cash, check, or gift cards at pickup.
Tip: Don’t skip the details — they matter.
How to Add Digital Coupons to My Kroger Pickup Order?
Digital coupons are automatically applied to your Kroger Pickup order if they are clipped to your Kroger Plus Card account and the qualifying items are in your cart. Ensure you've clipped the coupons before finalizing your order.
How to Ensure I Get the Freshest Produce for My Kroger Pickup Order?
While you can't hand-pick your produce, you can add notes to individual produce items in your cart (e.g., "ripe avocados," "firm tomatoes," "green bananas"). This guides the personal shopper in selecting items to your preference.
How to Tip My Kroger Pickup Associate?
Kroger associates who fulfill pickup orders generally do not accept tips. If your order is fulfilled by a third-party delivery service (like Instacart for delivery orders), tipping options may be available through their platform.
How to Find My Kroger Pickup Location at the Store?
Kroger stores typically have designated "Pickup" parking spots or an area clearly marked for online order pickups. Look for prominent signage, or follow the directions provided in your order confirmation email or app notifications.
How to Get a Refund for a Wrong or Missing Item in My Kroger Pickup Order?
If you receive a wrong or missing item, speak to the associate at the pickup location immediately. If you discover an issue after leaving, you can return the item to the store for a refund or contact Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377).
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