Ready to book your next trip? ✈️ Calling Marriott reservations is a simple and effective way to secure your hotel stay, especially if you prefer speaking with a person or have complex booking needs. This guide will walk you through everything you need to know to make a reservation over the phone.
Step 1: Gather Your Information
Before you pick up the phone, you'll want to have some essential information on hand. This will make the call quick and efficient.
What to Have Ready
Travel Dates: Know your check-in and check-out dates. Having some flexibility can also be helpful if your first choice isn't available.
Destination: Be specific about the city, region, or even the exact hotel you want to book. If you're unsure, have a general idea of the area you want to visit.
Guest Information: You'll need the full name of the primary guest who will be checking in.
Payment Method: Have your credit card information ready. This includes the card number, expiration date, and security code. Most reservations require a card to hold the room.
Marriott Bonvoy Number: If you're a member of the Marriott Bonvoy loyalty program, have your member number ready. This ensures you get your member benefits and earn points for your stay.
Special Requests: Think about any specific needs you may have, such as a king-sized bed, a non-smoking room, a room on a high floor, or accessibility requirements.
Step 2: Find the Right Phone Number
Marriott has different phone numbers depending on your location and the type of reservation you're making. Calling the correct number will save you time.
General Reservations Numbers
The main reservation number for Marriott in the U.S. and Canada is +1 (888) 236-2427. This number is your best bet for general inquiries and standard bookings.
For international callers, it's best to look up the specific toll-free or local number for your country. Marriott's website has a comprehensive list of worldwide reservation numbers. For instance:
India: +1 800 258 2555
United Kingdom: +0800 221 222
Australia: +1 800 251 259
Mexico: +800 266 0227
Other Specific Numbers
Marriott Bonvoy Customer Service: If you have questions about your loyalty account, points, or elite status, call +1 (800) 627-7468.
Group Reservations: For booking multiple rooms for an event or a large party, the number is +1 (800) 831-4004 in the U.S. and Canada.
Specific Marriott Brands: Some luxury brands have their own dedicated reservation lines. For example, to book a room at a Ritz-Carlton, you would call +1 (800) 542-8680.
Step 3: Making the Call ️
Once you have your information and the correct number, you're ready to make the call. Be prepared to navigate an automated menu before speaking to a representative.
The Automated System
When you call, an automated system will likely greet you. It will ask you to select from a menu of options. Listen carefully to the prompts to direct your call correctly. Options often include:
Making a new reservation
Modifying or canceling an existing reservation
Speaking with Marriott Bonvoy Member Services
Connecting to a specific hotel
Speaking with a Representative
When you connect with an agent, they will ask for the information you gathered in Step 1.
Start by politely stating your purpose: "Hi, I'd like to make a new reservation."
Provide your Marriott Bonvoy number first if you have one.
Clearly state your destination, travel dates, and the number of guests.
The agent will search for available hotels and rates. They will then provide you with options and pricing.
Once you've chosen your hotel and room type, you'll need to provide your payment information to confirm the booking.
Step 4: Confirmation is Key ✅
After the reservation is complete, the representative will provide you with a confirmation number.
Post-Call Actions
Write down this confirmation number immediately! It is crucial for looking up, modifying, or canceling your reservation later.
You should also receive an email with all the details of your booking. Review this email to ensure everything is correct, including the dates, room type, and price.
If you don't receive a confirmation email within an hour, check your spam folder. If it's still not there, you can call back with your confirmation number to have the email resent.
Step 5: What if You Need to Change or Cancel? ↩️
Life happens! If you need to make changes, the process is very similar to making a new reservation.
Modifying or Canceling Your Reservation
Call the same reservation number you used to book.
When prompted by the automated system, select the option for modifying or canceling a reservation.
Have your confirmation number, check-in date, and the primary guest's name ready.
The agent will pull up your reservation and help you make the necessary changes or process the cancellation.
Be sure to check the hotel's cancellation policy, as some rates are non-refundable or have specific deadlines for free cancellation.
Frequently Asked Questions ❓
How to get the best rate when I call Marriott reservations?
To get the best rate, ask the representative about any ongoing promotions, packages, or member-exclusive rates. Having a Marriott Bonvoy membership can also unlock special pricing.
How to book a specific Marriott brand over the phone?
You can book any Marriott brand by calling the main reservation line and specifying the brand you want, or you can call the specific number for that brand if one is available.
How to use my Marriott Bonvoy points for a reservation over the phone?
Simply inform the agent that you wish to use your points for the reservation. You'll need to provide your Bonvoy account number, and they will assist you in applying the points to your booking.
How to find the phone number for a specific Marriott hotel?
You can find the direct number for a specific hotel on the Marriott website or mobile app by searching for the hotel's location and viewing its contact information page.
How to make a reservation for a large group?
For group bookings, it's best to use the dedicated group reservations number to ensure you get all the rooms and services you need. The number is +1 (800) 831-4004 in the U.S. and Canada.
How to handle a technical issue while booking over the phone?
If you encounter any technical issues or a call is dropped, simply call back and provide your information. A new agent can typically look up your details and continue the reservation process.
How to book a reservation for someone else?
You can book a room for another person by providing their name as the primary guest during the call. Just make sure they're aware of the reservation and its details.
How to confirm my reservation after hanging up?
After the call, check your email for the confirmation. If you don't see it, call back with your confirmation number and ask the agent to resend it to the correct email address.
How to cancel a reservation without a fee?
Whether you can cancel without a fee depends on the specific hotel's cancellation policy and the rate you booked. Always ask the representative about the policy before finalizing your reservation.
How to add special requests to my reservation over the phone?
During the call, simply inform the agent of your special requests, such as a specific type of bed, a rollaway bed, or a room with a view. They will add these requests to your booking, though they are not always guaranteed.
