Logging into your Marriott Bonvoy account is your gateway to a world of exclusive benefits, from earning and redeeming points for stays at thousands of hotels worldwide to enjoying elite status perks like complimentary Wi-Fi, late checkout, and room upgrades. Whether you're a seasoned traveler or just starting your Bonvoy journey, this comprehensive guide will walk you through every step of the login process, troubleshoot common issues, and answer your most pressing questions.
Welcome to Your Bonvoy Journey! Let's Get You Logged In!
Are you ready to unlock your next incredible travel experience? Logging into your Marriott Bonvoy account is the first crucial step! We'll make it as smooth as possible so you can get back to planning your dream getaway.
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| How To Login To Marriott Bonvoy |
Step 1: Choosing Your Login Platform – Website or App?
Marriott Bonvoy offers two primary ways to access your account, each with its own advantages. Decide which one works best for you!
Sub-heading: Option A: Logging In via the Marriott Bonvoy Website
This is ideal for those using a desktop or laptop, or who prefer a larger screen for managing their account.
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Accessing the Website: Open your preferred web browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, etc.) and navigate to the official Marriott website. You can typically find it by searching "Marriott" or directly typing
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Locating the "Sign In" Option: Once on the Marriott homepage, look for the "Sign In or Join" link. This is usually located in the top right corner of the page. Click on it.
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Selecting "Sign In": A dropdown or pop-up will appear. Make sure to click on the "Sign In" option, not "Join," as you already have an account.
Sub-heading: Option B: Logging In via the Marriott Bonvoy Mobile App
For travelers on the go, the Marriott Bonvoy app provides a convenient and often more streamlined experience, offering mobile check-in, digital keys, and chat features.
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Downloading the App (If You Haven't Already): If you don't have the app, download it from your device's app store:
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For iOS (Apple devices): Go to the App Store and search for "Marriott Bonvoy: Book Hotels."
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For Android devices: Go to the Google Play Store and search for "Marriott Bonvoy: Book Hotels."
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Opening the App: Once downloaded, tap on the Marriott Bonvoy app icon on your phone or tablet. You'll often be prompted to sign in immediately upon opening.
Step 2: Entering Your Credentials
Tip: Every word counts — don’t skip too much.
This is where you provide your account details to gain access.
Sub-heading: Identifying Your Username
You have two primary options for your username:
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Email Address: The most common and often easiest way. Enter the email address you used when you registered for your Marriott Bonvoy account.
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Marriott Bonvoy Member Number: If you prefer, or if you're having trouble with your email, you can use your Marriott Bonvoy member number. This is a unique number assigned to your loyalty account. If you don't know it, you can often find it on previous booking confirmations or by using the "Look up member number" option on the login page (more on this in troubleshooting).
Sub-heading: Inputting Your Password
Carefully type in your account password in the designated password field.
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Password Requirements Reminder: Remember that Marriott Bonvoy passwords typically have specific requirements, often including:
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8-20 characters in length.
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At least one uppercase letter.
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At least one lowercase letter.
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At least one number or special character (like $, !, #, &, @, ?, %, =, _).
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"Remember Me" Option: On the website or app, you might see a "Remember Me" checkbox. Check this box if you want the website or app to remember your login details for future visits on that specific device. This can save you time, but only do so on a private and secure device.
Step 3: Completing the Login
With your credentials entered, you're almost there!
Sub-heading: Clicking "Sign In"
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After entering your username (email or member number) and password, click the large "Sign In" button.
Sub-heading: Two-Factor Authentication (If Enabled)
Reminder: Save this article to read offline later.
For enhanced security, you might have Two-Factor Authentication (2FA) enabled.
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Verification Code: If 2FA is active, Marriott will send a verification code to your registered email address or phone number (depending on your settings).
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Entering the Code: A new screen will appear, prompting you to enter this code. Retrieve the code from your email or phone and type it into the provided field.
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Completing Authentication: Once the correct code is entered, click "Verify" or "Submit."
Step 4: Accessing Your Account Dashboard
Congratulations! You've successfully logged in.
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You will now be directed to your Marriott Bonvoy account dashboard. Here, you can view your points balance, check your elite status progress, manage upcoming reservations, explore member offers, and much more.
Troubleshooting Common Login Issues
Sometimes, things don't go as smoothly as planned. Here are solutions to common Marriott Bonvoy login problems:
Sub-heading: "Incorrect Email or Password"
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Double-Check Typos: Carefully review your email address or member number and password for any typos. Ensure "Caps Lock" is off, as passwords are case-sensitive.
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Forgot Password?: If you're sure you're typing it correctly and it's still not working, it's highly likely you've forgotten your password. Click on the "Forgot Password?" link on the login page. You'll be prompted to enter your email address or member number to initiate a password reset. Marriott will send a link to your registered email to set a new password. Be aware that the reset link typically expires within five minutes for security reasons.
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Using Member Number Instead of Email: If you have multiple email addresses or aren't sure which one is on file, try logging in with your Marriott Bonvoy member number if you know it.
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Activate Online Account: If you've never logged in online before, you might need to activate your Marriott Bonvoy account first. Look for an "Activate online account" link near the login section.
Sub-heading: "Forgot Member Number"
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If you've forgotten your member number, there's usually a "Look up member number" option on the login or password reset page. You'll typically need to provide your first name, last name, country/region, and zip/postal code to retrieve it via email.
Sub-heading: Mobile App Issues
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Update the App: Ensure you have the latest version of the Marriott Bonvoy app installed. App updates often fix bugs and improve performance.
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Clear Cache (Android): For Android users, try clearing the app's cache in your phone settings.
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Reinstall the App: If problems persist, try uninstalling and reinstalling the app.
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Network Connection: Ensure you have a stable internet connection (Wi-Fi or cellular data).
Tip: Reading twice doubles clarity.
Sub-heading: Browser-Related Problems
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Clear Browser Cache/Cookies: Old cached data or cookies can sometimes interfere with website functionality. Try clearing your browser's cache and cookies.
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Try a Different Browser: If one browser isn't working, try logging in using a different web browser to rule out browser-specific issues.
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Disable Extensions: Browser extensions or ad-blockers can sometimes interfere with website scripts. Try disabling them temporarily.
Sub-heading: Multi-Factor Authentication Problems
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Check Spam Folder: If you're expecting a verification code via email, check your spam or junk folder.
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Confirm Phone Number/Email: Ensure the email address or phone number on file for 2FA is current and accessible. If not, you'll need to contact customer service.
Contacting Marriott Bonvoy Customer Service
If you've tried all the troubleshooting steps and still can't log in, don't hesitate to contact Marriott Bonvoy customer service. They can assist with account recovery, merging duplicate accounts, and other technical issues.
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Marriott Bonvoy Customer Service (US & Canada): +1-800-627-7468
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Global Customer Support: Visit the Marriott website's "Help" or "Contact Us" section for region-specific phone numbers and chat options.
Be prepared to verify your account ownership with personal details to ensure the security of your account.
10 Related FAQ Questions:
How to reset my Marriott Bonvoy password?
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Go to the Marriott Bonvoy login page, click "Forgot Password?", enter your email or member number, and follow the instructions in the password reset email sent to you.
How to find my Marriott Bonvoy member number?
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On the login page, look for a "Look up member number" link. You'll need to provide your first name, last name, country/region, and zip/postal code to have it emailed to you.
Tip: Rest your eyes, then continue.
How to activate my Marriott Bonvoy account online?
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If you've never logged in before, look for an "Activate online account" link on the Marriott login page and follow the prompts to set up your online access.
How to use the Marriott Bonvoy mobile app for login?
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Download the app, open it, and you'll typically be prompted to enter your email/member number and password directly on the first screen.
How to enable two-factor authentication for my Marriott Bonvoy account?
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You can typically set up or manage two-factor authentication within your account profile or security settings once you're logged into the Marriott Bonvoy website.
How to troubleshoot if my Marriott Bonvoy app is not letting me log in?
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Try updating the app, clearing its cache (Android), reinstalling it, or ensuring you have a stable internet connection.
How to resolve "incorrect password" errors when logging into Marriott Bonvoy?
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Double-check for typos, ensure Caps Lock is off, and if problems persist, use the "Forgot Password?" option to reset it.
How to contact Marriott Bonvoy customer service for login issues?
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Call their loyalty customer service line (e.g., +1-800-627-7468 for US/Canada) or find regional contact numbers on the Marriott website's help section.
How to link multiple Marriott Bonvoy accounts if I have them?
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Marriott usually has a process for combining duplicate accounts. It's best to contact Marriott Bonvoy customer service directly to assist with merging accounts securely.
How to ensure my Marriott Bonvoy login is secure?
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Use a strong, unique password, consider enabling two-factor authentication, only log in on secure networks, and avoid saving passwords on public devices.
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